T
tvideogz
Rising Star
Bronze Level
We are now edging upon 3 months of wait time on my 2 payouts, which I started in June. I have contacted the payouts department 2 times in the past 3 weeks, once on my own and once using Sean (Live Chat rep) and I haven't been contacted back either time regarding my payouts. I contacted support this morning (my new weekly ritual) and here is the transcript:
Sean
06:42:28Thank you. How may I help you?
06:43:08I have 2 cashouts that I started in June that still haven't been paid out. I was hoping to get an update on their status as it is creeping up on 3 months now without receiving my payouts.Sean
06:44:16I see that. What I`ll do is send a notification to our Payouts department to see about such delay.
06:45:56I have actually tried to contact payouts 2 times via email within the last 3 weeks and received no response either time. In fact, I think 2 weeks ago you contacted them for me and they never responded. Sean
06:47:51I will make sure my message gets to them and will do my best to have them send you an update on them
06:49:11Why aren't they paying out payouts right now? 3 months is a long time to be waiting on a payout.Sean
06:51:16Here at Support we have limited access to all payouts information.
06:57:363 months and the same answers everytime.... "Support" has not inquired once about the payout issue so they have accurate information to provide to their players with payouts after 3 months of not making payouts? I am sorry but I am not buying it. Just tell me, are my payouts going to be made or not? I don't want to waste my time every week or yours if your site is just keeping my money... 3 monthsSean
07:00:43You will get paid.
07:04:09Please send along the message to payouts again as mentioned, maybe a response will be received this week. I recognize it isn't you personally holding my money hostage but it is frustrating receiving no answers every week or 2 when I contact support. I really wish this matter would be handled as I have lost all confidence in FullFlush at this point and I just get the same responses week after week. Sean
07:05:28I totally understand and apologize for the delay, but I will certainly do that
I will continue to update everyone on my progress and I still urge anyone considering Full Flush as a place to play to reconsider. It has been nothing but a headache for months.
Sean
06:42:28Thank you. How may I help you?
06:43:08I have 2 cashouts that I started in June that still haven't been paid out. I was hoping to get an update on their status as it is creeping up on 3 months now without receiving my payouts.Sean
06:44:16I see that. What I`ll do is send a notification to our Payouts department to see about such delay.
06:45:56I have actually tried to contact payouts 2 times via email within the last 3 weeks and received no response either time. In fact, I think 2 weeks ago you contacted them for me and they never responded. Sean
06:47:51I will make sure my message gets to them and will do my best to have them send you an update on them
06:49:11Why aren't they paying out payouts right now? 3 months is a long time to be waiting on a payout.Sean
06:51:16Here at Support we have limited access to all payouts information.
06:57:363 months and the same answers everytime.... "Support" has not inquired once about the payout issue so they have accurate information to provide to their players with payouts after 3 months of not making payouts? I am sorry but I am not buying it. Just tell me, are my payouts going to be made or not? I don't want to waste my time every week or yours if your site is just keeping my money... 3 monthsSean
07:00:43You will get paid.
07:04:09Please send along the message to payouts again as mentioned, maybe a response will be received this week. I recognize it isn't you personally holding my money hostage but it is frustrating receiving no answers every week or 2 when I contact support. I really wish this matter would be handled as I have lost all confidence in FullFlush at this point and I just get the same responses week after week. Sean
07:05:28I totally understand and apologize for the delay, but I will certainly do that
I will continue to update everyone on my progress and I still urge anyone considering Full Flush as a place to play to reconsider. It has been nothing but a headache for months.
Gorak
Legend
Silver Level
CC has an interesting freeroll there. However I never opened an account because of their high fees for cashing out and I had my doubts about their long term survival.
Those sites have fixed expenses (salaries, server maintenance, fast internet connections and etc…). The rake/fees have to cover these expenses otherwise they are going down.
They don't have to be crooks like Lock Poker to go down.
R
Ray1942
Rising Star
Bronze Level
Cash Flow Problems
A follow-up:
My questioning "cash flow problems" on Facebook has been deleted. Imagine that.
I guess the best hope of getting my $104 requested is to hope enough people make deposits that cover withdrawals. Kind of like a Ponzi scheme.
A follow-up:
My questioning "cash flow problems" on Facebook has been deleted. Imagine that.
I guess the best hope of getting my $104 requested is to hope enough people make deposits that cover withdrawals. Kind of like a Ponzi scheme.
Gorak
Legend
Silver Level
Are they really belly up?
Attachments
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tvideogz
Rising Star
Bronze Level
Today is 3 months from when I filed for my first payout. I did not hear from the Payouts Dept. last week as Sean from LiveChat CS eluded to. I have no payout on my 5k+ of cashouts and still no contact as to what is causing the delay or when I should expect to be paid out. Sad, Sad, Sad......please don't play poker here, they shouldn't be allowed to continue to steal people's money!!
T
tvideogz
Rising Star
Bronze Level
Frustrated, now 3 months and no payouts
Newest conversation with support, they gave me a "next week" on processing time. We shall see. I will keep you posted.
Nathalie:Thank you. How may I help you?
I have 2 payouts that I have been waiting on since June. I was wondering if I could get an update as to when I should expect these to be paid out.
Nathalie:Thanks a lot for the information, I`m currently working on your request. Please bear with me while I look on the system.
Nathalie:according to payouts department this will be processed next week
Nathalie:We apologize for the inconvenience and we are doing as much as we can to process them as fast as we can
I have been given this response a few times over the last 2 months. Are they actually going to process them next week or am I wasting my time contacting support weekly? I see on forums that I am one of many that are not being paid out.
Nathalie:I promise you we will forward this to payouts and you will receive the answer
Nathalie:May I please know the inquiries?
Nathalie:I haven´t heard from you for a while, Do you wish to continue the chat?
Ok, here is another issue, I have had other update requests sent to payouts, 3 in the last 4 weeks. Payouts hasn't responded one time to me within the last 4 weeks.
And what inquiries are you asking about? The payout requests?
Nathalie:I already checked and they will be processed next week
Nathalie:We really apologize for not responding to the email but we have many emails awaiting for a response
waiting for responses for 1 month or more without answering??
Ok, thanks for the update regardless, I will update the forums with this info. Hopefully they are processed next week as promised so I can give everyone hope they will be receiving their money.
Nathalie:I understand your frustration however i got the information straight from payouts
I just want these payouts taken care of so I can stop contacting support on a weekly basis...
Newest conversation with support, they gave me a "next week" on processing time. We shall see. I will keep you posted.
Nathalie:Thank you. How may I help you?
I have 2 payouts that I have been waiting on since June. I was wondering if I could get an update as to when I should expect these to be paid out.
Nathalie:Thanks a lot for the information, I`m currently working on your request. Please bear with me while I look on the system.
Nathalie:according to payouts department this will be processed next week
Nathalie:We apologize for the inconvenience and we are doing as much as we can to process them as fast as we can
I have been given this response a few times over the last 2 months. Are they actually going to process them next week or am I wasting my time contacting support weekly? I see on forums that I am one of many that are not being paid out.
Nathalie:I promise you we will forward this to payouts and you will receive the answer
Nathalie:May I please know the inquiries?
Nathalie:I haven´t heard from you for a while, Do you wish to continue the chat?
Ok, here is another issue, I have had other update requests sent to payouts, 3 in the last 4 weeks. Payouts hasn't responded one time to me within the last 4 weeks.
And what inquiries are you asking about? The payout requests?
Nathalie:I already checked and they will be processed next week
Nathalie:We really apologize for not responding to the email but we have many emails awaiting for a response
waiting for responses for 1 month or more without answering??
Ok, thanks for the update regardless, I will update the forums with this info. Hopefully they are processed next week as promised so I can give everyone hope they will be receiving their money.
Nathalie:I understand your frustration however i got the information straight from payouts
I just want these payouts taken care of so I can stop contacting support on a weekly basis...
zarzar78
Rock Star
Silver Level
This is just another sign that this site is going to steal money from more and more people.
Hope cardschat will review it's recommendation for this site.
What ever i hope you guys will get your money .
BabyJesus64
Rock Star
Silver Level
Nice to hear that at least someone got paid.
What about the others who have tried to withdraw this summer/spring? Have you already got your money and how long you had to wait or how long you have been waiting for?
D
dc6112
Rising Star
Bronze Level
MAJOR PROBLEMS WITHDRAWING AT FULL FLUSH
I have been waiting for my 2nd payout from Full Flush poker for almost 4 weeks(WU payout). I have already gotten a prior payout, about 3 months ago, so all my ID's were submitted.
I have e-mailed them 6 times, called, utilized online chat help. I was told they had no information on my payout when e-mailing support, and they directed me to the payouts dept. I have e-mailed payouts 2 times over the last week, with NO REPLY. This is an absurd experience and I am concerned they are just ignoring my payout request. Does anyone have any advice for me here? Thanks for any and all feedback
-Dan
I have been waiting for my 2nd payout from Full Flush poker for almost 4 weeks(WU payout). I have already gotten a prior payout, about 3 months ago, so all my ID's were submitted.
I have e-mailed them 6 times, called, utilized online chat help. I was told they had no information on my payout when e-mailing support, and they directed me to the payouts dept. I have e-mailed payouts 2 times over the last week, with NO REPLY. This is an absurd experience and I am concerned they are just ignoring my payout request. Does anyone have any advice for me here? Thanks for any and all feedback
-Dan
JohnCPoker17
Visionary
Silver Level
Hey Dan. I'm a Canadian, so this does not affect me, however I read your post, and I could connect to the real life problem this could cause to you or anyone. I could see myself in your shoes.
So as a result, I've been looking all over to dig up some dirt on Full Flush, but it's difficult. I have yet to do so... I will keep searching for a while-bit longer and we'll see what I can find for you
So as a result, I've been looking all over to dig up some dirt on Full Flush, but it's difficult. I have yet to do so... I will keep searching for a while-bit longer and we'll see what I can find for you
JohnCPoker17
Visionary
Silver Level
I found one article, seems a bit biased, idk what to make of it.
I'll give you what I can so here it goes:
- Be persistent, this is your money- keep emailing/phoning/getting down to the bottom of things
- Provide pictures of the Withdrawal code/ proof of withdrawal when approaching customer service
- Don't get stressed- its your money, no question, you will get it eventually. There is no need to let your stress get the best of you. Is the money you're withdrawing worth the stress it will cause you? Do a low-stress approach to the matter.
I hope this helped my friend!
I'll give you what I can so here it goes:
- Be persistent, this is your money- keep emailing/phoning/getting down to the bottom of things
- Provide pictures of the Withdrawal code/ proof of withdrawal when approaching customer service
- Don't get stressed- its your money, no question, you will get it eventually. There is no need to let your stress get the best of you. Is the money you're withdrawing worth the stress it will cause you? Do a low-stress approach to the matter.
I hope this helped my friend!
D
dc6112
Rising Star
Bronze Level
Thanks for the tips, John. I looked at the forums and apparently I am one of many who have had to wait a month or more from Full Flush on payouts. Many complaints from people. Very unfortunate. Will keep everyone posted on the progress. Anyone else?
Zorba
27
Platinum Level
Did you bother to read the first post.....VVVVVV
dc6112 in this thread 5 posts up from this post said:
:dontknow:
dc6112, give them some time, I don't use WU but I was always under the impression WU took a few weeks. How long did your previous withdrawal take.
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BluffMeAllIn
4evrInmyheart RIP xoxo :(
Silver Level
Not sure on exactly the current status of payouts but they have slowed down considerably afaik, but are still paying out last I heard anything so I'm sure it will just take some patience and as mentioned persistance never hurts.
D
dc6112
Rising Star
Bronze Level
Last time it took 3 weeks, and that was including time needed to review needed documents. That's why this time around it's troubling. Looking at the forum here it looks like I am not aloneDid you bother to read the first post.....VVVVVV
:dontknow:
dc6112, give them some time, I don't use WU but I was always under the impression WU took a few weeks. How long did your previous withdrawal take.
