PokerStars VIP Rep thread

[Rijckenborg]

Are the games you are playing minimum prize pool?

I play $1 spin & go, I should had completed challenge NOW,
I'M stucked at 85 pts....

Anyways , I imagine that stars support will only respond to me by monday by saying : We are sorry but the challenge is over, we can do nothing, blablabla

They provide Promotion and challenge on all day, so why they don't have online chat support or at least they should respond to email on all days or have a phone number to contact support....

 

[toots babos]

But what did you spin in each game?

 

[moots]

I play $1 spin & go, I should had completed challenge NOW,
I'M stucked at 85 pts....

Anyways , I imagine that stars support will only respond to me by monday by saying : We are sorry but the challenge is over, we can do nothing, blablabla

They provide Promotion and challenge on all day, so why they don't have online chat support or at least they should respond to email on all days or have a phone number to contact support....

The spin and go has to be a 2x prize pool. So if you play a $1 Spin and Go and the prize pool is $4 or $6, it doesn't count. It must be $2 unless you get 10x or higher.

And PS usually responds in a few hours even on the weekends.

 

[Martin]

The spin and go has to be a 2x prize pool. So if you play a $1 Spin and Go and the prize pool is $4 or $6, it doesn't count.

And PS usually responds in a few hours even on the weekends.

It's $7 minimum for me

 

[toots babos]

The spin and go has to be a 2x prize pool. So if you play a $1 Spin and Go and the prize pool is $4 or $6, it doesn't count. It must be $2, unless you get 10x or higher.

And PS usually responds in a few hours even on the weekends.

^^ you must be one of the lucky ones, takes them 24hrs+ to respond to me and they probably only respond because i end up re-sending the email every few hours after waiting for a reasonable time for a response.

 

[moots]

It's $7 minimum for me

That's weird. Although I only won the minimum $0.50, maybe yours is higher?

 

[moots]

^^ you must be one of the lucky ones, takes them 24hrs+ to respond to me and they probably only respond because i end up re-sending the email every few hours after waiting for a reasonable time for a response.

Maybe sending them multiple emails pushes you down in priority? If there was a rep here I'm sure he could tell you

 

[Martin]

That's weird. Although I only won the minimum $0.50, maybe yours is higher?

Have no idea why, has been the same every time one of these challenges have come up, maybe because I've degened a few $ away playing $7 games since spinners started.

 

[moots]

Same odds (click on the i)?

 

[toots babos]

Maybe sending them multiple emails pushes you down in priority? If there was a rep here I'm sure he could tell you

to be fair i do wait about 20hrs or so before deciding to do that because for a site that used to respond fairly quickly i think waiting that long takes the biscuit.

 

[Rijckenborg]

Thank you all for explanation, you are faster than stars support..

Now I have 95 pts... If I won more that 5 pts, it will count or not?
If not, I have to lose pts ? lol

 

[Martin]

Same odds (click on the i)?

No not quite, worse

 

[Rijckenborg]

Thank you all for explanation, you are faster than stars support..

Now I have 95 pts... If I won more that 5 pts, it will count or not?
If not, I have to lose pts ? lol

Ok ok, I completed it, we can win more pts than 100....

 

[moots]

No not quite, worse

It's actually not bad, 4 times better odds to win 20k. But you do have to spend more.

 

[ziggymom]

Took my software awhile to update and then I got in ~~ but can only register for the CC Xmas game . As I do live in Ohio so it's just play money on my end

 

[Odysseus101]

Hello PS support (and Chatters who watch here), I have a question which I'm hoping can be answered faster here than through PS itself.

I have a $US account in canada with money in it. In my PS account I have USD as my preferred currency, and the USD tab open when I hit the Cashier button. I click on the eCheque option, and the default deposit currency is $CAN. I don't see any way to change that.

While PS's exchange rates are favourable, I'd still like to avoid conversion fees by depositing in $US. Can I not deposit $US from a USD account in Canada? What am I missing, please?

 

[mm maksik]

Hi, where can I download pokerstars on ipad ?!

 

[moots]

Hi, where can I download pokerstars on iPad ?!

https://www.pokerstars.com/mobile/

 

[Rijckenborg]

Cannot watch the deal

 

[Zorba]

I not only can't see the deal games but I get logged out when I try and the software restarts on it's own and then I have to log in again.

This not only happens when I get the pop up notice that someone is about to play for the jackpot and when I click yes that I want to watch it I get logged out, and the same thing happens when I click on the deal link next to the cashier button.

 

[Rijckenborg]

STARS mobile

I plan to buy a cheap android tablet to give a try to STARS poker mobile
Can you tell me the required space needed to install STARS poker mobile ?

 

[t0440js]

I wish ps would come back to all of the USA

I rely miss playing on a site that has a player base over over 1200, most the sites that are available to USA players has very little player base and it can be hard to find a decent sit and go these days. Pokers stars with a whole new president in office that hopefully replaces the greedy DOJ with new staff that has common sense then you guys can come back.

Please sing the petition created on change.org to get online poker sties back in the USA: Online Poker Petition

 

[toots babos]

I plan to buy a cheap android tablet to give a try to STARS poker mobile
Can you tell me the required space needed to install STARS poker mobile ?

As far as I'm aware it's a very small App so you shouldn't really need to worry about how much space you will need

 

[Rijckenborg]

As far as I'm aware it's a very small app so you shouldn't really need to worry about how much space you will need

I want to buy a cheap android tablet, I will have only 3 gig to install app, it seem that I cannot install app on external memoty card

 

[Zorba]

I want to buy a cheap android tablet, I will have only 3 gig to install app, it seem that I cannot install app on external memoty card

I know it is almost 2017, so most likely you have a mobile phone, if it is android, why would you spend money on a tablet with VERY little room on it, instead of just using the app on your phone, I have it on my phone and it works fine.