Stu_Ungar
Legend
Silver Level
I asked if the email was legit and if the reasons contained within it were grounds for banning the player.
I got the standard "no comment" response.
I got the standard "no comment" response.
Thank you for contacting Customer Service.
Please note that it is strictly against our policy to give account specific information to anyone different from the account holder. In your case we cannot give you any information about the player you are asking. We have a special team that is investigating any suspicious or fraudulent activity and when we decide to close an account we do it for a legitimate reason as stated in our Terms and Conditions. Moreover, we are regulated market by Government of Gibraltar, EGBA (European Gaming and Betting Association) and eCogra (E-commerce and Online Gaming Regulation and Assurance). You can read more about our regulators when you open www.partypoker.com and check out the bottom of the website.
In case you have further questions, we will be more than happy to assist you. We are available 24/7 by e-mail, live chat and phone.