Official 888 Poker Support Thread

8

888Rep

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Played a few freerolls today as a test for me to see if the site is running smoothly.
I'm still getting the 'not responding' thing happening at lease once an hour. :(
Have you tried a reinstall?
 
8

888Rep

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N

Nomahoners

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I’m m having issues making a withdrawal. Everytime I try to submit , it takes me to the verify id page. My drivers license that I submitted has a check mark beside it and says ‘ done ‘.

Customer service asked I submit a bank statement or utility bill but I can’t prompt the id verify to let me upload anything more.

Please advise on a solution.
 
doubledribl

doubledribl

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Good day. I have to contact you again. I have two problems, firstly, all bonuses in the form of tickets and wheels were blocked for me, secondly, last Friday I won a 5.50 ticket through a mini tournament for 0.50 cents, took first place, but the ticket was not credited to me. I wrote to the online support service, also by email, but nothing changed. I'll add screenshots from the story below.
 

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8

888Rep

Official 888 Poker Rep
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I’m m having issues making a withdrawal. Everytime I try to submit , it takes me to the verify id page. My drivers license that I submitted has a check mark beside it and says ‘ done ‘.

Customer service asked I submit a bank statement or utility bill but I can’t prompt the id verify to let me upload anything more.

Please advise on a solution.
Please contact support@888poker.com and they will advise you.

Thanks
 
8

888Rep

Official 888 Poker Rep
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Joined
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Good day. I have to contact you again. I have two problems, firstly, all bonuses in the form of tickets and wheels were blocked for me, secondly, last Friday I won a 5.50 ticket through a mini tournament for 0.50 cents, took first place, but the ticket was not credited to me. I wrote to the online support service, also by email, but nothing changed. I'll add screenshots from the story below.
Please contact support@888poker.com and they will advise you.

Thanks
 
doubledribl

doubledribl

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Please contact support@888poker.com and they will advise you.

Thanks
I wrote to you here because you at least somehow help in solving problems. The customer service at this address is completely incompetent; Two days have passed with no response, simple problems cannot be resolved for months. I have been playing 888 Poker for almost 10 years, but now I want to stop playing in your room because of this attitude towards the players, I am very disappointed
 
8

888Rep

Official 888 Poker Rep
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Hey guys if you don't post your poker user names along with your issues then I can't do anything for you.

Regards
 
N

Nomahoners

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I know this is frustrating but maybe give the support a try. Hopefully, they can help you quickly.

support@888poker.com
I’ve emailed this address and like I says to the rep, it kicks back as failure to deliver with the admin@888holdinhs.corp address.

User name is nomahoners.

I realize they make it hard to withdraw on purpose but im being patient and jumping through the hoops. Going to Vegas at the end of the month and I need the ammo.
 
Shells

Shells

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I’ve emailed this address and like I says to the rep, it kicks back as failure to deliver with the admin@888holdinhs.corp address.

User name is nomahoners.

I realize they make it hard to withdraw on purpose but im being patient and jumping through the hoops. Going to Vegas at the end of the month and I need the ammo.
I hope you find some resolution soon and support contacts you, too!
 
Shells

Shells

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Hey guys if you don't post your poker user names along with your issues then I can't do anything for you.

Regards
In case this got lost among the other messages, Nomahomers did share their 888poker username. :)

Thank you for all your help!


I’ve emailed this address and like I says to the rep, it kicks back as failure to deliver with the admin@888holdinhs.corp address.

User name is nomahoners.

I realize they make it hard to withdraw on purpose but im being patient and jumping through the hoops. Going to Vegas at the end of the month and I need the ammo.
 
8

888Rep

Official 888 Poker Rep
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I’ve emailed this address and like I says to the rep, it kicks back as failure to deliver with the admin@888holdinhs.corp address.

User name is nomahoners.

I realize they make it hard to withdraw on purpose but im being patient and jumping through the hoops. Going to Vegas at the end of the month and I need the ammo.
Sent over for you.

Regards
 
Suns of Beaches

Suns of Beaches

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Hello @888Rep

If i make a withdraw while still having to playthrough a "bonus" from a player transfer, does that transfered money that was converted into a bonus also disappear from my account like other bonuses would?

I know other bonuses disappear but in this case the software does not give me the warning ("u will loose all bonuses if u intend to withdraw") when i try to withdraw.
 
N

Nomahoners

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Hey guys if you don't post your poker user names along with your issues then I can't do anything for you.

Regards
I received an email from 888.ca
If you can take credit for getting that ball rolling then thank you very much. It’s a start, it wasn’t helpful but it’s a start. They are requesting my ID. As I’ve stated , my ID has been uploaded, I cannot upload anything else as there is no option to do so. I have a passport, I have utilitie bills etc. Anyway, thank you.

Nomahoners
 
8

888Rep

Official 888 Poker Rep
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Joined
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Hello @888Rep

If i make a withdraw while still having to playthrough a "bonus" from a player transfer, does that transfered money that was converted into a bonus also disappear from my account like other bonuses would?

I know other bonuses disappear but in this case the software does not give me the warning ("u will loose all bonuses if u intend to withdraw") when i try to withdraw.
Yes it will.

Regards
 
8

888Rep

Official 888 Poker Rep
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Joined
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I received an email from 888.ca
If you can take credit for getting that ball rolling then thank you very much. It’s a start, it wasn’t helpful but it’s a start. They are requesting my ID. As I’ve stated , my ID has been uploaded, I cannot upload anything else as there is no option to do so. I have a passport, I have utilitie bills etc. Anyway, thank you.

Nomahoners
Yes I sent it over for you.

Regards
 
Suns of Beaches

Suns of Beaches

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Yes it will.

Regards
Im like 80 percent sure it will not. Can u please confirm this with someone higher up? I dont get the message that i will loose it when i try to cash out. With other bonuses i get the warning message.

Thanks
 
N

Nomahoners

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Yes I sent it over for you.

Regards
So you have access to information about my account then, you are not just a spokesperson.

So, please explain how I can upload another document. Can you not see I’ve already uploaded my drivers license? Is it not uncanny how the address on my current DL matches the address I entered when I opened this account many many years ago? What need would you have for a utility bill?

There is no option for me to upload anything else. Do you have a mailing address?

It would be great if you just mailed the address on file the total balance of the account made out of course to the name on file. Talking to chat bots that don’t read what I’ve written and keep sending me the link to the withdrawal page is getting very annoying.
 
N

Nomahoners

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Yes I sent it over for you.

Regards
Anyway, ‘ Christine ‘ the online help person, gave me a new emai to try, I sent my CC statement and got an auto reply saying that was being reviewed. So now I am crossing fingers. Too many automated systems, not enough yous! Thanks for the help excellent human.
 
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