Official 888 Poker Support Thread

Highfish

Highfish

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Hi 888Rep,

can you let us German players know if we need to do any update or other changes?

I cannot play since yesterday and get this error message:

View attachment 332641
It's German and says:
There seems to be a technical issue with the German regulation system. Please try again later.

Edit: I installed a new update manually and it works again.
Got the same problem. How did you fix it?
 
KevinRBTV

KevinRBTV

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I played a 2.20$ buy in satellite for 22$ classic. Was chip leader at FT and then I was reconnected for no reason. After that, I couldn't continue playing even though I had an Internet connection the whole time... I would have easily won the ticket


Screenshot 20230519 172353Screenshot 20230519 172606
 
KevinRBTV

KevinRBTV

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There answere is it's your own fault! I just get reconnected automatically from the App my Internet connection was fine whole time. But then i ask myself what happens if my router makes a restart and I'm in a bigger tournament? (I could understand more if they would say it's your own fault but still stupid)

For me it's not fair i was massive chipleader i had won the 22$ 100% if i were able to play. Without being able still get 4th and 3 places were paid
 
C

Ciperinho

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Hello
I'm searching someone who know or has a contact to a lawyer who deals with matters related to poker, specifically with the unjustified requisition of money by the pokerrom operator 888poker.

I had an account at 888poker and win a package to 888poker live Barcelona Main Event which took place between 17th-22th May. 2 days after I won a package 888poker decided to block my account without any explanations. I tried to contact them in any way, I send about 20 messages to support, operations team, contact call center, and any answear what I recived 5 days after my request is " decision to discontinue your membership still stands" and still have not got any explenation.

I decide to go to Barcelona and try to solve this situation. At casino I contacted with worker from 888poker and he also told me that I can't play at event, my account is still blocked and probably I will never know why they decided to block my accout...

I would like to sue 888poker for unlawfully terminating my account, holding over $900 in my account and voiding my $2,300 package to 888poker Live Barcelona, and looking for a lawyer who will take up the matter
 
8

888Rep

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Hello from 888poker,

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https://www.888poker.com/magazine/88...-event-eu64000
 
A

Anders1616

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Dear 888
I recently learned that all Sit and goes has been removed from 888.
How can you do that.
Some of my most treasured games like Omaha hi/lo double or nothing, is gone.
The poker site 888, has been crippled.
Sit and goes are gone and when you look after a tournament it is mostly satellites.
I think 9 out of 10 tournaments in the range up to $5 is satellites.

It is a terrible thing you have done to my favorite poker site.

Brgds Anders
 
8

888Rep

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It was a business decision by management.

Regards
 
8

888Rep

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Hello from 888poker,

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Yanko57

Yanko57

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Hi 888poker,

My account has been suspended to prove my identity. I have no problem with that and I'm happy that my account has security over it. I have sent Utility bills and you received it. But there's something missing:

92594e9caf2a17dad6f0c849e996dde8.png


-I don't have a Driving License (never have one)
-I don't have a VALID passport (I had one in the past, but it has issued). I can send photos of the old one if you need.
-I live in canada. I sent my healthcare card with the first documents I sent, but it's visibly not enough... What other card can I send?

I'm willing to send whatever you want me to. I've been a long time member of your sit and I REALLY want to continue playing on it. You are my favorite and it's not said lightly.

Thanks,

Yannick

P.S.: This message will also be sent to 888 Poker support by e-mail. I want to take no chance. I WANT to play on your site and I have nothing to hide. I'm a real person that is perfectly legit.
 
markdias

markdias

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I would like to know why my account got banned as soon as I submitted my documents for verification. Do you have a policy against players who live in brazil? I really wanted to know the reason for the ban.
 
Suns of Beaches

Suns of Beaches

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Hi 888poker,

My account has been suspended to prove my identity. I have no problem with that and I'm happy that my account has security over it. I have sent Utility bills and you received it. But there's something missing:

92594e9caf2a17dad6f0c849e996dde8.png


-I don't have a Driving License (never have one)
-I don't have a VALID passport (I had one in the past, but it has issued). I can send photos of the old one if you need.
-I live in Canada. I sent my healthcare card with the first documents I sent, but it's visibly not enough... What other card can I send?

I'm willing to send whatever you want me to. I've been a long time member of your sit and I REALLY want to continue playing on it. You are my favorite and it's not said lightly.

Thanks,

Yannick

P.S.: This message will also be sent to 888 poker support by e-mail. I want to take no chance. I WANT to play on your site and I have nothing to hide. I'm a real person that is perfectly legit.
In canada u dont have id's?

There are no other documents that they will accept. if you really dont have a valid id or passport then its maybe time to get one.

(Ps: if you write to any support of any site with cases like this u can save the whole "im a big fan and i would do anything blablabla". It just does not matter and neither does anyone care. In fact it looks suspicious, i saw exactly this behaviour multiple times with people who had to hide something and were not able to confirm their accounts in the end)
 
martinoni

martinoni

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I can't instal 888Poker in my notebook because everytime I try I get the message that the installer can have malicious program and my antivirus moves it to quarantine...
 
1

1MasterKid1

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The worst platform where I played! I don't recommend!!!
 
M

mp3player

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can you get someone to respond to

Reference # 230526-003254​

 
8

888Rep

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I can't instal 888Poker in my notebook because everytime I try I get the message that the installer can have malicious program and my antivirus moves it to quarantine...
You need to make an exception in your anti virus for the client.

Regards
 
Yanko57

Yanko57

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Can I have an answer for this please?

Hi 888poker,

My account has been suspended to prove my identity. I have no problem with that and I'm happy that my account has security over it. I have sent Utility bills and you received it. But there's something missing:

92594e9caf2a17dad6f0c849e996dde8.png


-I don't have a Driving License (never have one)
-I don't have a VALID passport (I had one in the past, but it has issued). I can send photos of the old one if you need.
-I live in Canada. I sent my healthcare card with the first documents I sent, but it's visibly not enough... What other card can I send?

I'm willing to send whatever you want me to. I've been a long time member of your sit and I REALLY want to continue playing on it. You are my favorite and it's not said lightly.

Thanks,

Yannick
 
8

888Rep

Official 888 Poker Rep
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Hello from 888poker,

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Click here for more information.

https://www.888poker.com/magazine/88...er-300k-prizes
 
8

888Rep

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Can I have an answer for this please?
You have the answer already from support. You need to send any documents that you have been asked to supply and you need to apply for it/them otherwise you are not allowed to play on our site. It's the law which we have to ask you for.

Regards
 
A

Adsmooth

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Dec 1, 2018
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Hello 888Rep,

My account was closed this past Friday due to an investigation that individuals were losing hands intentionally to transfer funds on 888poker Ontario. I just received an email this morning stating the player that you’re falsely accusing me of doing this with. This is absolutely theft what you’re doing to me right now! I don’t know the individual, nor have I only played poker (for 10+ years on your site) to win! I’ve never endured such disrespect from a site that I’ve played only with honest faith and with no proof to the matter! How is it a players fault that another player is a fool when he plays!?
I would like my hand history and the phone number to the operation department as I am being falsely accused! I also have made complaints to both the iGO and the ombudsman of Ontario and if I do not get cooperations on your behalf, I will be getting lawyers involved as well.
You have lost all respect from me after what you have done and I hope you cooperate in the matter or things will be perused and I will be filing a legal complaint of theft, false accusations and mental distress.

Reference number to this matter is : 230526-005291
 
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