Official 888 Poker Support Thread

[Grzegorz00pl]

Please - help- I would like to open account from Cardschat link but I cant. What to do to be You player

 

[888Rep]

View attachment 334764

Please - help- I would like to open account from Cardschat link but I cant. What to do to be You player

Some countries are not allowed to play due to their countries regulations.

Regards

 

[888Rep]

During these 3 weeks I talked to 3 consultants in the chat and each of them wrote that the support will contact me within 72 hours, but it never happened ...

Can you please give me your poker user name?

 

[Poker Orifice]

Hi 888 rep

My account name on 888 is rhinoryan89

I tried to participate in the grand adventures challenges.

The term for one of the challanges is 1c 2c cash win 3 hands to complete a challange.

Over the last 3 days i have won around 100 hands and nothing is getting credited to the Grand Adventures challanges.

I contacted live chat with the issue nd the raised it to relevant team and had to wait for email response.

The email told me the reason winning hands on cash are not being credited to grand adventures challenge is because they are crediting to the ultimate passport challange.

Also they advised me to do the other challanges which are more costly. When i compete challanges they should credit to both challanges.

So 888 are offering part of the promotion and withholding part of it and advising me to do the more expensive challanges.

I've been a member of 888poker since it was branded Pacific poker in very unimpressed with this response and resolution.

They basically told me they cannot do anything which i hope you can have re looked into.

I've attached image of sailors challenge live and expired without completing when the tasks have been done.

Ive attached images of ultimate passport challange complete which is 80 hands won on cash not crediting to both.

And unsatisfactory email response advising me to do more costly challenges and withholding other because you have to promotion running with conflicting terms which are stopping one from working.

Please have this looked into i want the ultimate passport challange removed so i can participate in grand adventures if possible not for both to work.

Thanks I advance Ryan Gleadow

Well this is discouraging.

I was wondering why I haven't had anything showing up in my account for completing challenges???????????

WTG 888... you got me to play.... even got me to BET (I normally NEVER bet on sports... this was my first time EVER betting on Sports on 888)... and so far, I see nothing at all that indicates I've completed any challenges
I was going to play 15 tournaments tomorrow (playing 1/2 my schedule just on 888) in hopes of completing the challenge but now I'm thinking "Why?"

What is going on with the 888 site? Is it just that not enough money is spent on Customer Support? Recently a friend of mine was invited to join the 888 Team. It had me pumped up thinking that perhaps I will play a bunch on there now... but it is discouraging to hear of other's experiences with customer support (I know what this is like as I've had some pretty terrible experiences in my 15years of playing online poker... it's always been the biggest sites that have been the most reliable BY FAR ie. pokerstars, partypoker,GGPoker... & tbh, even Fulltilt was awesome.). Is this the new norm for online poker? Cut back heavily on $$'s spent on Customer support?
And who is feeding the 'team' with ideas like 'increasing BLAST games... eliminating SnG's'. <<< this is terrible for the site imo.

 

[Grzegorz00pl]

Some countries are not allowed to play due to their countries regulations.

Regards

In my country there is no agree play pokerstars too and i am playing and ggpoker too and a lot of online casinos. I It impossible to write here - please advise me in a private messege
thank You

 

[pervitiiniperuna]

Is this best poker site? Whats is ur current welcome bonus?

 

[888Rep]

Hello from 888poker,

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Starting Monday, June 12th, players can enjoy more rewards and maximize their winnings while playing cash games.

With no time limit or end date, this player-friendly promotion allows you to increase your earnings and earn up to 50% of your rake indefinitely.

Click here for more information.

https://www.888poker.com/magazine/88...er-cash-tables

 

[bapfel]

Hi 888, my account has been "temporary restricted" for 12 days. It was caused by a unwanted misclick on the 24h "Panic" Button in another Pokerroom,
but it should be free again automatic after those 24 hours. So I wroted two times to the support: first answer: "We give your mail to the relevant department, you will get answer in the next three working days". After four days waiting I asked a second time and got the answer: "We give your mail to the relevant department, you will get answer in the next five working days". Anyway, 6 days no answer until now? What could I do to play again?

 

[kellso85]

Can you please give me your poker user name?

kellso85

 

[888Rep]

Hi 888, my account has been "temporary restricted" for 12 days. It was caused by a unwanted misclick on the 24h "Panic" Button in another Pokerroom,
but it should be free again automatic after those 24 hours. So I wroted two times to the support: first answer: "We give your mail to the relevant department, you will get answer in the next three working days". After four days waiting I asked a second time and got the answer: "We give your mail to the relevant department, you will get answer in the next five working days". Anyway, 6 days no answer until now? What could I do to play again?

Please send this issue to support@888poker.com.

Thanks

 

[888Rep]

Well this is discouraging.

I was wondering why I haven't had anything showing up in my account for completing challenges???????????

WTG 888... you got me to play.... even got me to BET (I normally NEVER bet on sports... this was my first time EVER betting on Sports on 888)... and so far, I see nothing at all that indicates I've completed any challenges
I was going to play 15 tournaments tomorrow (playing 1/2 my schedule just on 888) in hopes of completing the challenge but now I'm thinking "Why?"

What is going on with the 888 site? Is it just that not enough money is spent on Customer Support? Recently a friend of mine was invited to join the 888 Team. It had me pumped up thinking that perhaps I will play a bunch on there now... but it is discouraging to hear of other's experiences with customer support (I know what this is like as I've had some pretty terrible experiences in my 15years of playing online poker... it's always been the biggest sites that have been the most reliable BY FAR ie. Pokerstars, Partypoker,GGPoker... & tbh, even Fulltilt was awesome.). Is this the new norm for online poker? Cut back heavily on $$'s spent on Customer support?
And who is feeding the 'team' with ideas like 'increasing BLAST games... eliminating SnG's'. <<< this is terrible for the site imo.

I sent this over for you.

THANKS

 

[Goggelheimer]

Hi 888 Poker support,

the free spins page is displayed like this today.
Any Ideas.

 

[888Rep]

Hi 888 poker support,

the free spins page is displayed like this today.
Any Ideas.

View attachment 335107

Just tested it and it's working fine so maybe worth trying to reinstall the client.

Regards

 

[fa_max4]

I had sent a private message already..

My name on 888 is fa_max4.

I made a withdrawal 2 weeks ago, and i didn't get it. In the last few months i made a bunch of withdrawals to the same account and it always worked, exept for this time. I've checked with my bank and no transactions are coming in. I'm getting no luck getting any answers from the live chat. Can i get a update from anyone who deals with transactions?

Still nothing here, no updates from the withdrawal, no email from the transaction team. If the transaction didn’t work shouldn’t the money be sent back in the 888 account? Where is it?
Is there a new way to communicate with 888 support? Because it is very long now and everytime somebody is supposed to “get back to me” they dont. It’s is very frustrating.

 

[fa_max4]

Well update, finally. I got told that supposedly, the same bank that was fine to receive the money just a few weeks earlier, is now not fine, due to “changes in policy” (that of course, nobody made me aware of). So now I got the money back in my 888 account while I find a new way to withdraw.
Would have been nice to know that earlier and not have to wait for 2 processing period, but okay ^^

 

[888Rep]

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[Rmi]

Good afternoon, a few days ago I won a tournament of 100 that CC does at 888poker, then I managed to make a deposit to use the money, which I made and my account was automatically suspended. Anyone have any idea about this? I sent email to support but they don't respond.

 

[888Rep]

Good afternoon, a few days ago I won a tournament of 100 that CC does at 888poker, then I managed to make a deposit to use the money, which I made and my account was automatically suspended. Anyone have any idea about this? I sent email to support but they don't respond.

Poker user name please?

 

[Rmi]

Team55

 

[semsaltov77777]

they ask for a receipt upon stay, I changed the address, sent a receipt, but no one changes anything, I can't change addresses in the room myself, I can't get to online support, somehow resolve the issue, so I can't withdraw money. my nickname semsaltov
semsaltov77777@gmail.com

 

[888Rep]

Team55

Sent over for you.

Thanks

 

[888Rep]

they ask for a receipt upon stay, I changed the address, sent a receipt, but no one changes anything, I can't change addresses in the room myself, I can't get to online support, somehow resolve the issue, so I can't withdraw money. my nickname semsaltov
semsaltov77777@gmail.com

This will be checked for you.

Regards

 

[Rmi]

Sent over for you.

Thanks

I don't understand, what should I do to solve the problem?

 

[Andyreas]

I don't understand, what should I do to solve the problem?

He meant that he sent the issues to the support team and they should get in touch with you

 

[Highfish]

also for german players??

Hello from 888poker,

Up to 50% Rakeback Returns Permanently to 888poker Cash Tables!

888poker is excited to announce the permanent return of our highly popular Up to 50% Extra Rakeback promotion.

Starting Monday, June 12th, players can enjoy more rewards and maximize their winnings while playing cash games.

With no time limit or end date, this player-friendly promotion allows you to increase your earnings and earn up to 50% of your rake indefinitely.

Click here for more information.

https://www.888poker.com/magazine/88...er-cash-tables