Originally Posted by Bobbybones1950

On the Hud there is a little square box in the upper left hand corner that allows u to color code the player. When u click on that it brings up player notes. Now it says Player notes for the player but there used to be a row of boxes PF that would tell u if they raised preflop with premium hands or junk. That info is gone.

Hope I explained it ok

Apparently Notecaddy used to be there.
I've dl'd the trial version successfully but the Notecaddy
"setup wizard" never appeared.
Notecaddy is enabled but not functioning. Any help appreciated thanx

Originally Posted by Bobbybones1950

Apparently Notecaddy used to be there.
I've dl'd the trial version successfully but the Notecaddy
"setup wizard" never appeared.
Notecaddy is enabled but not functioning. Any help appreciated thanx

When did you download the NC 'trial'? It was in free beta testing, not trial mode, until this past Friday. On Friday at 3:00pm GMT everyone that owned NC for HM2 got a free 4 month full version license of NC for HM3. Anyone that never owned NC for HM2 has to open the HM3 - Apps - Get HM3 Apps... and start the 'Free NoteCaddy' trial version that has limited stats and features.

If you never owned NC for HM2 you need to start the Free NC for HM3 trial license to use it again. If you owned NC for HM2 it should be working the same as it was in the past.

If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support and a screenshot and detailed description of the issue in the support ticket you created.

Fozzy71
Customer Support

Hello!

I have a problem with database of HM3. I downloaded HM3, import database of my HM2 during the installation process and when I launched the HM3 I see only few of my tournaments I played.

When I click Tools->import results of tourneys from HM2 there is a issue and I cannot do that.

Should I wait longer to import or I did something wrong?

Thanks in advance!

Originally Posted by HoldemManager

When did you download the NC 'trial'? It was in free beta testing, not trial mode, until this past Friday. On Friday at 3:00pm GMT everyone that owned NC for HM2 got a free 4 month full version license of NC for HM3. Anyone that never owned NC for HM2 has to open the HM3 - Apps - Get HM3 Apps... and start the 'Free NoteCaddy' trial version that has limited stats and features.

If you never owned NC for HM2 you need to start the Free NC for HM3 trial license to use it again. If you owned NC for HM2 it should be working the same as it was in the past.

If none of that helps: Please create a support ticket via the https://support.holdemmanager.com/support/category/19 link with a link to this thread and your forum username. Please reproduce the problem and attach https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support and a screenshot and detailed description of the issue in the support ticket you created.



Fozzy71
Customer Support

Note caddy came when I purchased HM3 earlier this year and suddenly vanished last week. I dl'd the trial license to use it again and will be happy to pay if i can get it to work.

I assume it will appear same as before but this has not happened. I've filed support tickets before without any response. Any help appreciated

Originally Posted by Bobbybones1950

Note caddy came when I purchased HM3 earlier this year and suddenly vanished last week. I dl'd the trial license to use it again and will be happy to pay if i can get it to work.

I assume it will appear same as before but this has not happened. I've filed support tickets before without any response. Any help appreciated

We always reply to our support tickets, typically within 24 - 48 hours, so please check your junk/spam folders for our replies to the previous tickets or better yet just check your 'My Tickets' page on our support site to see the replies. Here is a direct link to https://support.holdemmanager.com/user/mytickets/.

NoteCaddy did not come with HM3, you had to manually sign up for the Beta before last week. As of last Friday, if you didn't own NC for HM2, you need to open the HM3 - Apps - Get HM Apps... menu and start your 'Free NC' license and then it should start working again.

If you continue to have problems:The only way for us to know why NC is not working for you is for you to send us the requested logs and screenshots in a support ticket as instructed in the previous reply so we can review the logs/pictures and review what licenses are on your account for HM2/3 and NC.

Fozzy71
Customer Support

I gave up on the NC free trial version. I purchased Note Caddy and it downloaded ok.

However



When I enter any of the NC stats into my HM3 hud they are Huge and cover the entire screen

Notecaddy 1.jpg

Any help appreciated. Please talk slooow as I am electronically challanged

Thankyou

Originally Posted by Bobbybones1950

I gave up on the NC free trial version. I purchased Note Caddy and it downloaded ok.

However



When I enter any of the NC stats into my HM3 hud they are Huge and cover the entire screen

Notecaddy 1.jpg

Any help appreciated. Please talk slooow as I am electronically challanged

Thankyou

Unfortunately I do not use NoteCaddy or provide tech support for issues related to NC. You will need to https://forums.holdemmanager.com/forumdisplay.php?f=121, or https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support with a bug report in a support ticket, so the NC support team can help you with those issues.

Fozzy71
Customer Support

In Holdem Manager 3 when I click on tournament tab it doesn't show results from all my different tournament sites. I play at Acr Bol and Intertops shows only tournaments from Bol.

What am I missing hoping for an easy fix

Thankyou

Hello.
For several days I have had problems with the latest version of HM3. My version is: v3.1.14.0 Small Stakes

1. The application has not started up completely. She stopped at the screen: "Starting database server" Remedy: I downloaded the latest version from the homepage.

2. No HUDs are displayed on my table. (Basically the table is recognized. The small HUD symbol for configuration is displayed.)

My hands are all taken over into the system immediately.

My questions about it:

When will there be a new version?

Does it make sense to install a new beta version?

Greetings and thanks for your efforts.

Originally Posted by Bobbybones1950

In Holdem Manager 3 when I click on tournament tab it doesn't show results from all my different tournament sites. I play at Acr Bol and Intertops shows only tournaments from Bol.

What am I missing hoping for an easy fix

Thankyou

If you want to see results for multiple screen names in the same reports you have to create an alias, add your hero screen names to the alias, then select that alias as the active player at the top of the HM3 software.



Fozzy71
Customer Support

Originally Posted by andi08

Hello.
For several days I have had problems with the latest version of HM3. My version is: v3.1.14.0 Small Stakes

1. The application has not started up completely. She stopped at the screen: "Starting database server" Remedy: I downloaded the latest version from the homepage.

2. No HUDs are displayed on my table. (Basically the table is recognized. The small HUD symbol for configuration is displayed.)

My hands are all taken over into the system immediately.

My questions about it:

When will there be a new version?

Does it make sense to install a new beta version?

Greetings and thanks for your efforts.

Anytime you have problems with the software the first thing we will suggest is to try the latest beta version of HM3 to see if that helps. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates and release notes in https://forums.holdemmanager.com/forumdisplay.php?f=278 or in https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes.

If you haven't updated to beta version 3.1.14.6442 yet please https://www.holdemmanager.com/download/index.php?product=HM3&channel=Beta. We should have another new update coming out very soon also.

If you continue to have problems: Which specific site/games are you having HUD problems at?

Please see our https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting and If you continue to have problems please send the requested screenshots, logs and hand history files in a new support ticket as instructed at the end of the FAQ.

Fozzy71
Customer Support

Originally Posted by HoldemManager

If you want to see results for multiple screen names in the same reports you have to create an alias, add your hero screen names to the alias, then select that alias as the active player at the top of the HM3 software.



Fozzy71
Customer Support

Thankyou I need a little more. Where do I go from here

Alias 5.jpg

Click your 'Bobbybones1950' WPN screen name at the top of HM3 then click the 'Select Player...' button and select one of those two 'Alias' names in the 'Select Player' menu.



Fozzy71
Customer Support

Originally Posted by HoldemManager

Click your 'Bobbybones1950' WPN screen name at the top of HM3 then click the 'Select Player...' button and select one of those two 'Alias' names in the 'Select Player' menu.



Fozzy71
Customer Support

Success
Thankyou so mmuch.

Trying to access videos under the help tab in HM3 Keep getting ERROR 404
Thankyou

Originally Posted by Bobbybones1950

Trying to access videos under the help tab in HM3 Keep getting ERROR 404
Thankyou

I have forwarded this to be looked into. You can get to them from our FAQs.

https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/260/Video-Guides

Originally Posted by Bobbybones1950

Trying to access videos under the help tab in HM3 Keep getting ERROR 404
Thankyou

I wrote up this for our developers to review and fix when they have time.

There are 2 links in that 404 error and if you click the 2nd link for the 'https://video.holdemmanager.com/' it will take you to the searchable videos in the same HM2 Help window.

We also have other ways you can browse or search our videos:
- FAQ page by category https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/260/Video-Guides.
- Searchable web page https://video.holdemmanager.com/.
- Our Youtube page https://www.youtube.com/channel/UCAvpo0W7g3ly7vLqDn6LJHA.

Fozzy71
Customer Support

Hi guys and girls I bought holdemanager about 2 weeks ago I have so many questions that I can't find the answers to anywhere if there is anyone who is willing to help me I'd really appreciate it. We can whatsapp call or Skype or you can try help me here but I feel like it's hard to type what I'm trying to figure out. When I look at opponents list are those stats for example net chips won against me? Or are they in the game in general?

Originally Posted by Vegeta

Hi guys and girls I bought holdemanager about 2 weeks ago I have so many questions that I can't find the answers to anywhere if there is anyone who is willing to help me I'd really appreciate it. We can whatsapp call or Skype or you can try help me here but I feel like it's hard to type what I'm trying to figure out. When I look at opponents list are those stats for example net chips won against me? Or are they in the game in general?

Opponents List view shows the opponents overall stats, not just against you. We have a Vs Player filter you can use in the Reports to filter for your hands vs other players but the won/loss is still going to be the overall stats for those hands not just what you won/lost against that specific player. We have a feature request for that type of report to be added in the future if enough users request it.

HMT-3562 - Leakonomics: Enable vs player report

This feature request has been documented in detail and provided to the developers for future consideration. If you want to be notified if/when it is added please https://support.holdemmanager.com/ and include "Notify Me When HMT-3562 Is Resolved" in the subject line and body of the email.

We have some https://support.holdemmanager.com/support/faq/Holdem-Manager-3.

Every menu in HM3 also has at least one video if you use the Help - Video Guides menu, but these are currently broken unfortunately. We also have other ways you can browse or search our videos:
- FAQ page by category https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/260/Video-Guides.
- Searchable web page https://video.holdemmanager.com/.
- Our Youtube page https://www.youtube.com/channel/UCAvpo0W7g3ly7vLqDn6LJHA.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Hi. I was confused today when looking at a group of tourneys that showed a positive "Net Winnings" but negative "Net Winnings/hr".
I realised this is because HM3 calculates a "Net Winnings/hr" for each tourney then gives a mean average of these at the bottom of the column.
I can't work out how HM3 are calculating the "Net Winnings/hr" for each individual tourney; does anyone know?
And I will look for myself, but is there a stat for net winnings per total hours of a certain session?
Thanks.

Originally Posted by LuisBoaC

Hi. I was confused today when looking at a group of tourneys that showed a positive "Net Winnings" but negative "Net Winnings/hr".
I realised this is because HM3 calculates a "Net Winnings/hr" for each tourney then gives a mean average of these at the bottom of the column.
I can't work out how HM3 are calculating the "Net Winnings/hr" for each individual tourney; does anyone know?
And I will look for myself, but is there a stat for net winnings per total hours of a certain session?
Thanks.

Which specific tournament report were you using? Try using the various Report Selector - 'Date And Time' reports if you want to see them grouped by session, day, etc.

If you continue to have problems:

Please update to our latest beta version 3.1.14.6517 of HM3 if your HM3 header does not have that version number yet https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta.

Please try all the steps https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Originally Posted by HoldemManager

Which specific tournament report were you using? Try using the various Report Selector - 'Date And Time' reports if you want to see them grouped by session, day, etc.

If you continue to have problems:

Please update to our latest beta version 3.1.14.6517 of HM3 if your HM3 header does not have that version number yet https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta.

Please try all the steps https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Thanks for your speedy response. I have upgraded to the latest version and nothing has changed. I have tried all various report selectors; I can sort (through the filter editor, date range or "type filter here.." bar) by any period of time; and by any amount of the last hours, days, weeks, months or hands. I cannot sort by the last X-amount of any tournaments. This function would be very useful.
If I sort the tournaments by "yesterday" I see the three tournaments I played yesterday, I see that I was in net profit for the day, but the net winnings/hr column is negative. This is because of what I stated I worked out yesterday:
"I realised this is because HM3 calculates a "Net Winnings/hr" for each tourney then gives a mean average of these at the bottom of the column."
There are no specific "problem original hand histories and tournament summaries" to zip and email to you. I just want to be able to sort by "last X-amount of tournaments" and see "a net winnings/hr"statistic calculated from total net winnings from total hours played. It would also be good to be able to see a "net winnings/tournament" statistic, and a total at the bottom of the "Duration" column.
Is any of this possible?
Thanks.

Originally Posted by LuisBoaC

Thanks for your speedy response. I have upgraded to the latest version and nothing has changed. I have tried all various report selectors; I can sort (through the filter editor, date range or "type filter here.." bar) by any period of time; and by any amount of the last hours, days, weeks, months or hands. I cannot sort by the last X-amount of any tournaments. This function would be very useful.
If I sort the tournaments by "yesterday" I see the three tournaments I played yesterday, I see that I was in net profit for the day, but the net winnings/hr column is negative. This is because of what I stated I worked out yesterday:
"I realised this is because HM3 calculates a "Net Winnings/hr" for each tourney then gives a mean average of these at the bottom of the column."
There are no specific "problem original hand histories and tournament summaries" to zip and email to you. I just want to be able to sort by "last X-amount of tournaments" and see "a net winnings/hr"statistic calculated from total net winnings from total hours played. It would also be good to be able to see a "net winnings/tournament" statistic, and a total at the bottom of the "Duration" column.
Is any of this possible?
Thanks.

The Last X Tournaments filter has been suggested already. This feature request has been documented in detail and provided to the developers for future consideration. If you want to be notified if/when it is added please https://support.holdemmanager.com/ and include "Notify Me When HMT-4831 Is Resolved" in the subject line and body of the email.


The Net Winnings Hr stat should be calculating the way you want from what I understand but I am not a tournament player/tester. If it is not being calculated that way please send a a small sample of some of your recent hand history and tournament summary files with screenshots/details of the issues in the reports so we can forward them to our testers to write up any bugs they find in your hands/images. Our testing department is separate from our forum support so any bug reports need to be reported via a support ticket with hands and screenshots as https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Originally Posted by HoldemManager

The Last X Tournaments filter has been suggested already. This feature request has been documented in detail and provided to the developers for future consideration. If you want to be notified if/when it is added please https://support.holdemmanager.com/ and include "Notify Me When HMT-4831 Is Resolved" in the subject line and body of the email.


The Net Winnings Hr stat should be calculating the way you want from what I understand but I am not a tournament player/tester. If it is not being calculated that way please send a a small sample of some of your recent hand history and tournament summary files with screenshots/details of the issues in the reports so we can forward them to our testers to write up any bugs they find in your hands/images. Our testing department is separate from our forum support so any bug reports need to be reported via a support ticket with hands and screenshots as https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Thank you again for your quick and helpful reply. I have created the relevant tickets with screenshots.
Take care, stay safe, live well.

These systems are good, many people benefit from them, these are tools that allow you to obtain information from your rival, and see statistics of all kinds, I am beginning to study these programs, but not the uses

I use them until I learn to master them well.

everything is in your mind that the best program ...

When I click on the Hand History Viewer The history pops up However it is locked in place. Previously u cud move it over but no longer movable and u can't delete it unless u move cursor over hm icon.

Any help appreciated. Thankyou

Newest 1.jpg

Originally Posted by Bobbybones1950

When I click on the Hand History Viewer The history pops up However it is locked in place. Previously u cud move it over but no longer movable and u can't delete it unless u move cursor over hm icon.

Any help appreciated. Thankyou

Newest 1.jpg

It appears that the header part of the hand history viewer is being displayed outside the upper boundary of your display/monitor.

Please follow this FAQ to fix the problem - http://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/

Note: You may have to use the Ctrl key with the Arrow keys or Mouse to get it to start moving.

If you continue to have problems:

Close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray then open your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0 folder with Windows File Explorer. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+

Please right-click and 'Copy' ONLY these 2 files:
- HoldemManager.config
- HoldemManager.config.bak

And paste them to a new folder on your desktop.

Open the original C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager.config file in a text editor and delete the entire line you see for 'HandViewer' directly below Section Name="WindowStates" and above the next '/Section' tag.

Here is mine before I deleted the line - https://www.dropbox.com/s/i561qjka2gute5w/unedited%20config%20-%20handviewer%20position.png?dl=0

And after I deleted it - https://www.dropbox.com/s/qj43gghf2vdgn3o/edited%20config%20-%20deleted%20handviewer%20position%20line.png?dl=0

Save the file, close it, and launch HM3 then right-click - 'View' a hand and it will open centered above your HM3 user interface.

Fozzy71
Customer Support

Hi,
I'm using HM3 and ACR just did an upgrade and now my hud won't appear. Please help.

Originally Posted by Amanda A

Hi,
I'm using HM3 and ACR just did an upgrade and now my hud won't appear. Please help.

My HM3 Hud works well on Acr initially but after about 1 hour it disappears. Tried restarting stopped hud started Hud nothing brings it back.
Works ok on Bol.

Foz we need help.

Originally Posted by Amanda A

Hi,
I'm using HM3 and ACR just did an upgrade and now my hud won't appear. Please help.

Originally Posted by Bobbybones1950

My HM3 Hud works well on Acr initially but after about 1 hour it disappears. Tried restarting stopped hud started Hud nothing brings it back.
Works ok on Bol.

Foz we need help.

WPN changed their tournament hand history format in their recent update so you need to install the latest beta version of HM3.

Please update to our latest beta version of HM3 https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta.

If you continue to have problems: Please see our https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username.

Fozzy71
Customer Support

Yay! My HUD is back, thank you!

Hello Fozzy,
hello Support,

Thank you for your prompt reply.

After installing the latest beta version, things went back to normal.

Regards.

Originally Posted by HoldemManager

Anytime you have problems with the software the first thing we will suggest is to try the latest beta version of HM3 to see if that helps. You will receive a prompt to update HM3 any time there is an update available as long as you have enabled the Tools - Settings - General - [x] 'Check for Updates' and [x] 'Prompt for beta updates' options. You can check for new updates via the HM3 - Help - 'Check for updates...' option. You can also check for updates and release notes in https://forums.holdemmanager.com/forumdisplay.php?f=278 or in https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/149/Release-Notes.

If you haven't updated to beta version 3.1.14.6442 yet please https://www.holdemmanager.com/download/index.php?product=HM3&channel=Beta. We should have another new update coming out very soon also.

If you continue to have problems: Which specific site/games are you having HUD problems at?

Please see our https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting and If you continue to have problems please send the requested screenshots, logs and hand history files in a new support ticket as instructed at the end of the FAQ.

Fozzy71
Customer Support

Hello Fozzy,
hello support,
there is an option that I can activate that automatically assigns a color when assigning a Note to the player.
I always mark every player at my table with a first note-entry (e.g. date). And I have to manually assign a color to each player. It would go faster for me if I could set the color of my choice to be set automatically.

Thanks for your effort.

regards
andi

Originally Posted by andi08

Hello Fozzy,
hello support,
there is an option that I can activate that automatically assigns a color when assigning a Note to the player.
I always mark every player at my table with a first note-entry (e.g. date). And I have to manually assign a color to each player. It would go faster for me if I could set the color of my choice to be set automatically.

Thanks for your effort.

regards
andi

There is no such feature in HM3. Player notes and colors are independent of each other and each must be set manually. We do have some feature requests for an 'Auto Rate' system and to make it possible to manually set colors from the HUD without opening the Note Editor but neither of those are short term projects as they will both require our new 'HUD 2.0' engine to be implemented first.

Regards,

Fozzy71
Customer Support
Hold'em Manager

Hello Fozzy,
hello Support,
Thank you for your prompt reply.

I have another question: Opponents / Opponent Comparison (Compare stats for two Players.)
If I have chosen two players (e.g. from my current table) the graphics are built up. So far so good. If I click on the "double arrow" button (Refresh current view F5) at the top left, nothing happens.

What can I do?
My workaround is: After a couple of hands, I go to "change" and change the player to himself ...

Thanks for your effort.
regards
andi

Originally Posted by andi08

Hello Fozzy,
hello Support,
Thank you for your prompt reply.

I have another question: Opponents / Opponent Comparison (Compare stats for two Players.)
If I have chosen two players (e.g. from my current table) the graphics are built up. So far so good. If I click on the "double arrow" button (Refresh current view F5) at the top left, nothing happens.

What can I do?
My workaround is: After a couple of hands, I go to "change" and change the player to himself ...

Thanks for your effort.
regards
andi

Thank you for the bug report. I was able to duplicate this and document it for the developers to review. For now you will have to keep using that workaround you described.

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please https://support.holdemmanager.com/ and include "Notify Me When HMT-6065 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

Hello Fozzy,
hello Support,
Thank you for information and your prompt reply.
I signed up for email notification.

So now I've had contact with it.
I like the way I can submit tickets to HM3 support and how to track them.
... good job

Regards
andi

Originally Posted by HoldemManager

Thank you for the bug report. I was able to duplicate this and document it for the developers to review. For now you will have to keep using that workaround you described.

This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please https://support.holdemmanager.com/ and include "Notify Me When HMT-6065 Is Resolved" in the subject line and body of the email.

Fozzy71
Customer Support

Well, everyone has their tastes, as the saying goes, each head is a heaven, in my humble opinion I think it is good to use this type of tool, although I do not use it myself, professional players are the most that they use everything, I really do not know how to use it, although I have been practicing and learning.

If you lose, don't be frustrated , understand, you gave your best effort ...

att: el_soma77

When I click on a hand whilst on the HM3 tournament page nothing happens. It previously replayed the hand.

I checked and there aren't any updates available.

Any suggestions Appreciated

Thankyou

Originally Posted by Bobbybones1950

When I click on a hand whilst on the HM3 tournament page nothing happens. It previously replayed the hand.

I checked and there aren't any updates available.

Any suggestions Appreciated

Thankyou

This had been going on for some time but now after I posted this Everything is Right in the world and it is working fine.

Hello guys,

Sometimes I have a problem that in replayer the HUD is hidden. In past it was common with upgrading, but I have marked in settings "check for updates" and it's really enoying that I cannot use HUD during analyses...

Originally Posted by chakalaka

Hello guys,

Sometimes I have a problem that in replayer the HUD is hidden. In past it was common with upgrading, but I have marked in settings "check for updates" and it's really enoying that I cannot use HUD during analyses...

I assume you are talking about HM3, right?

Close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray then open your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0 folder with Windows File Explorer. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+

Please right-click and 'Copy' ONLY these 2 files:
- HoldemManager.config
- HoldemManager.config.bak

And paste them to a new folder on your desktop.

Open the original C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager.config file in a text editor and delete all 13 or so lines you see below Section Name="Replayer" and above the next '/Section' tag.

Save the file, close it, and launch HM3 then let me know if that fixed your issues.

If you continue to have problems: Please create a support ticket via the https://support.holdemmanager.com/support/category/19 link with a link to this thread and your forum username. Please reproduce the problem and attach https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support and a screenshot and detailed description of the issue in the support ticket you created.

Fozzy71
Customer Support

For me the best poker game out there is texas holden, more than saying that I don't play other types of games like omaha and stud, but the best is holden.

There were some stats from HM2 that I didn't know how to find in HM3. These are:
TOT Cold Call Raiser /
Flop Bet vs Missed CB IP /
Skipped CB and X / F /
Skipped CB and X / R (Being the aggressor).

If you can help me thank you.

I used to use hm2, but when hm3 appeared, the previous version became outdated and became unusable.

This is a very good one, the truth is I do not use this type of aids, or systems to improve my poker, I play without these tools, I do not know how to master it very well ...

Originally Posted by deyvsonflp

There were some stats from HM2 that I didn't know how to find in HM3. These are:
TOT Cold Call Raiser /
Flop Bet vs Missed CB IP /
Skipped CB and X / F /
Skipped CB and X / R (Being the aggressor).

If you can help me thank you.

1) Check in ColdCall - Cold Call

2) Check in vsMissedCBet

3/4) Check in SkippedCBet

Hey @holdemmanager crew!

Firstly thanks for the product! Slowly but surely getting more and more out of it!

But today I received an email that my subscription has been cancelled however I did not request this and my subscription is not due to renewal until later this year. I was wondering if this was a phishing email or where who do I think to contact in order to have this resolved.

Thanks!

Originally Posted by BasTid

Hey @holdemmanager crew!

Firstly thanks for the product! Slowly but surely getting more and more out of it!

But today I received an email that my subscription has been cancelled however I did not request this and my subscription is not due to renewal until later this year. I was wondering if this was a phishing email or where who do I think to contact in order to have this resolved.

Thanks!

That is not something we can help with on the forums for security reasons. Please login to your account on our site and email your questions to to our sales team via the 'https://support.holdemmanager.com/support/category/19' link.

Fozzy71
Customer Support

Thanks Fozzy,

Yeah cool I figured at much won't be able to log in until later today but I was wondering if his has happened before or have you heard of something like this happening.

Thanks!