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Official Hold'em Manager Support Thread |
#701
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Apparently Notecaddy used to be there. I've dl'd the trial version successfully but the Notecaddy "setup wizard" never appeared. Notecaddy is enabled but not functioning. Any help appreciated thanx
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Official Pokeit & CardsChat Hand Converter Support Thread | 71 | January 4th, 2021 11:53 PM | Poker Software & Tools |
#702
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If you never owned NC for HM2 you need to start the Free NC for HM3 trial license to use it again. If you owned NC for HM2 it should be working the same as it was in the past. If none of that helps: Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support and a screenshot and detailed description of the issue in the support ticket you created. Fozzy71 Customer Support
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#703
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Hello!
I have a problem with database of HM3. I downloaded HM3, import database of my HM2 during the installation process and when I launched the HM3 I see only few of my tournaments I played. When I click Tools->import results of tourneys from HM2 there is a issue and I cannot do that. Should I wait longer to import or I did something wrong? Thanks in advance!
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#704
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Note caddy came when I purchased HM3 earlier this year and suddenly vanished last week. I dl'd the trial license to use it again and will be happy to pay if i can get it to work. I assume it will appear same as before but this has not happened. I've filed support tickets before without any response. Any help appreciated
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#705
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NoteCaddy did not come with HM3, you had to manually sign up for the Beta before last week. As of last Friday, if you didn't own NC for HM2, you need to open the HM3 - Apps - Get HM Apps... menu and start your 'Free NC' license and then it should start working again. If you continue to have problems:The only way for us to know why NC is not working for you is for you to send us the requested logs and screenshots in a support ticket as instructed in the previous reply so we can review the logs/pictures and review what licenses are on your account for HM2/3 and NC. Fozzy71 Customer Support
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#706
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I gave up on the NC free trial version. I purchased Note Caddy and it downloaded ok.
However When I enter any of the NC stats into my HM3 hud they are Huge and cover the entire screen Notecaddy 1.jpg Any help appreciated. Please talk slooow as I am electronically challanged Thankyou
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#707
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Fozzy71 Customer Support
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#708
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In Holdem Manager 3 when I click on tournament tab it doesn't show results from all my different tournament sites. I play at Acr Bol and Intertops shows only tournaments from Bol.
What am I missing hoping for an easy fix Thankyou
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#709
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Hello.
For several days I have had problems with the latest version of HM3. My version is: v3.1.14.0 Small Stakes 1. The application has not started up completely. She stopped at the screen: "Starting database server" Remedy: I downloaded the latest version from the homepage. 2. No HUDs are displayed on my table. (Basically the table is recognized. The small HUD symbol for configuration is displayed.) My hands are all taken over into the system immediately. My questions about it: When will there be a new version? Does it make sense to install a new beta version? Greetings and thanks for your efforts.
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#710
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Fozzy71 Customer Support
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#711
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If you haven't updated to beta version 3.1.14.6442 yet please https://www.holdemmanager.com/download/index.php?product=HM3&channel=Beta. We should have another new update coming out very soon also. If you continue to have problems: Which specific site/games are you having HUD problems at? Please see our https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting and If you continue to have problems please send the requested screenshots, logs and hand history files in a new support ticket as instructed at the end of the FAQ. Fozzy71 Customer Support
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#712
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Thankyou I need a little more. Where do I go from here Alias 5.jpg
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#713
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Click your 'Bobbybones1950' WPN screen name at the top of HM3 then click the 'Select Player...' button and select one of those two 'Alias' names in the 'Select Player' menu.
Fozzy71 Customer Support
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#714
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Success Thankyou so mmuch.
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#715
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Trying to access videos under the help tab in HM3 Keep getting ERROR 404
Thankyou
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#716
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I have forwarded this to be looked into. You can get to them from our FAQs. https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/260/Video-Guides
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#717
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There are 2 links in that 404 error and if you click the 2nd link for the 'https://video.holdemmanager.com/' it will take you to the searchable videos in the same HM2 Help window. We also have other ways you can browse or search our videos: - FAQ page by category https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/260/Video-Guides. - Searchable web page https://video.holdemmanager.com/. - Our Youtube page https://www.youtube.com/channel/UCAvpo0W7g3ly7vLqDn6LJHA. Fozzy71 Customer Support
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#718
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Holdemanager 3
Hi guys and girls I bought holdemanager about 2 weeks ago I have so many questions that I can't find the answers to anywhere if there is anyone who is willing to help me I'd really appreciate it. We can whatsapp call or Skype or you can try help me here but I feel like it's hard to type what I'm trying to figure out. When I look at opponents list are those stats for example net chips won against me? Or are they in the game in general?
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#719
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HMT-3562 - Leakonomics: Enable vs player report This feature request has been documented in detail and provided to the developers for future consideration. If you want to be notified if/when it is added please https://support.holdemmanager.com/ and include "Notify Me When HMT-3562 Is Resolved" in the subject line and body of the email. We have some https://support.holdemmanager.com/support/faq/Holdem-Manager-3. Every menu in HM3 also has at least one video if you use the Help - Video Guides menu, but these are currently broken unfortunately. We also have other ways you can browse or search our videos: - FAQ page by category https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/260/Video-Guides. - Searchable web page https://video.holdemmanager.com/. - Our Youtube page https://www.youtube.com/channel/UCAvpo0W7g3ly7vLqDn6LJHA. Regards, Fozzy71 Customer Support Hold'em Manager
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#720
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Hi. I was confused today when looking at a group of tourneys that showed a positive "Net Winnings" but negative "Net Winnings/hr".
I realised this is because HM3 calculates a "Net Winnings/hr" for each tourney then gives a mean average of these at the bottom of the column. I can't work out how HM3 are calculating the "Net Winnings/hr" for each individual tourney; does anyone know? And I will look for myself, but is there a stat for net winnings per total hours of a certain session? Thanks.
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#721
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If you continue to have problems: Please update to our latest beta version 3.1.14.6517 of HM3 if your HM3 header does not have that version number yet https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta. Please try all the steps https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F. If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test. Regards, Fozzy71 Customer Support Hold'em Manager
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#722
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If I sort the tournaments by "yesterday" I see the three tournaments I played yesterday, I see that I was in net profit for the day, but the net winnings/hr column is negative. This is because of what I stated I worked out yesterday: "I realised this is because HM3 calculates a "Net Winnings/hr" for each tourney then gives a mean average of these at the bottom of the column." There are no specific "problem original hand histories and tournament summaries" to zip and email to you. I just want to be able to sort by "last X-amount of tournaments" and see "a net winnings/hr"statistic calculated from total net winnings from total hours played. It would also be good to be able to see a "net winnings/tournament" statistic, and a total at the bottom of the "Duration" column. Is any of this possible? Thanks.
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#723
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The Net Winnings Hr stat should be calculating the way you want from what I understand but I am not a tournament player/tester. If it is not being calculated that way please send a a small sample of some of your recent hand history and tournament summary files with screenshots/details of the issues in the reports so we can forward them to our testers to write up any bugs they find in your hands/images. Our testing department is separate from our forum support so any bug reports need to be reported via a support ticket with hands and screenshots as https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/269/How-Are-Missing-Hands-~-Inaccurate-Reports-Fixed%3F. Regards, Fozzy71 Customer Support Hold'em Manager
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#724
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Take care, stay safe, live well.
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#725
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These systems are good, many people benefit from them, these are tools that allow you to obtain information from your rival, and see statistics of all kinds, I am beginning to study these programs, but not the uses
I use them until I learn to master them well. everything is in your mind that the best program ...
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#726
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Hand History Viewer
When I click on the Hand History Viewer The history pops up However it is locked in place. Previously u cud move it over but no longer movable and u can't delete it unless u move cursor over hm icon.
Any help appreciated. Thankyou Newest 1.jpg
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#727
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Please follow this FAQ to fix the problem - http://www.howtogeek.com/howto/windows/bring-misplaced-off-screen-windows-back-to-your-desktop-keyboard-trick/ Note: You may have to use the Ctrl key with the Arrow keys or Mouse to get it to start moving. If you continue to have problems: Close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray then open your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0 folder with Windows File Explorer. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+ Please right-click and 'Copy' ONLY these 2 files: - HoldemManager.config - HoldemManager.config.bak And paste them to a new folder on your desktop. Open the original C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager.config file in a text editor and delete the entire line you see for 'HandViewer' directly below Section Name="WindowStates" and above the next '/Section' tag. Here is mine before I deleted the line - https://www.dropbox.com/s/i561qjka2gute5w/unedited%20config%20-%20handviewer%20position.png?dl=0 And after I deleted it - https://www.dropbox.com/s/qj43gghf2vdgn3o/edited%20config%20-%20deleted%20handviewer%20position%20line.png?dl=0 Save the file, close it, and launch HM3 then right-click - 'View' a hand and it will open centered above your HM3 user interface. Fozzy71 Customer Support
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#728
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Hi,
I'm using HM3 and ACR just did an upgrade and now my hud won't appear. Please help.
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#729
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Works ok on Bol. Foz we need help.
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#730
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Please update to our latest beta version of HM3 https://www.holdemmanager.com/download/index.php?product=HM3&channel=beta. If you continue to have problems: Please see our https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/234/HUD-Troubleshooting and if that does not help then please send the requested logs, screenshots, and hand history files in a support ticket as instructed at the bottom of that FAQ with a link to this forum thread and your forum username. Fozzy71 Customer Support
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#731
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Yay! My HUD is back, thank you!
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#732
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Hello Fozzy,
hello Support, Thank you for your prompt reply. After installing the latest beta version, things went back to normal. Regards.
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#733
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Player Notes: automatic Color
Hello Fozzy,
hello support, there is an option that I can activate that automatically assigns a color when assigning a Note to the player. I always mark every player at my table with a first note-entry (e.g. date). And I have to manually assign a color to each player. It would go faster for me if I could set the color of my choice to be set automatically. Thanks for your effort. regards andi
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#734
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Regards, Fozzy71 Customer Support Hold'em Manager
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#735
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Hello Fozzy,
hello Support, Thank you for your prompt reply. I have another question: Opponents / Opponent Comparison (Compare stats for two Players.) If I have chosen two players (e.g. from my current table) the graphics are built up. So far so good. If I click on the "double arrow" button (Refresh current view F5) at the top left, nothing happens. What can I do? My workaround is: After a couple of hands, I go to "change" and change the player to himself ... Thanks for your effort. regards andi
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#736
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This issue has been documented in detail and provided to the developers to resolve. If you want to be notified when it is fixed please https://support.holdemmanager.com/ and include "Notify Me When HMT-6065 Is Resolved" in the subject line and body of the email. Fozzy71 Customer Support
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#737
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Tx prompt reply
Hello Fozzy,
hello Support, Thank you for information and your prompt reply. I signed up for email notification. So now I've had contact with it. I like the way I can submit tickets to HM3 support and how to track them. ... good job Regards andi
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#738
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Well, everyone has their tastes, as the saying goes, each head is a heaven, in my humble opinion I think it is good to use this type of tool, although I do not use it myself, professional players are the most that they use everything, I really do not know how to use it, although I have been practicing and learning.
If you lose, don't be frustrated , understand, you gave your best effort ... att: el_soma77
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#739
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When I click on a hand whilst on the HM3 tournament page nothing happens. It previously replayed the hand.
I checked and there aren't any updates available. Any suggestions Thankyou
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#740
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This had been going on for some time but now after I posted this Everything is Right in the world and it is working fine.
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#741
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Hello guys,
Sometimes I have a problem that in replayer the HUD is hidden. In past it was common with upgrading, but I have marked in settings "check for updates" and it's really enoying that I cannot use HUD during analyses...
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#742
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Close HM3 and right-click - 'Exit' the HM3 Server icon in the Windows Notification Tray then open your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0 folder with Windows File Explorer. If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+ Please right-click and 'Copy' ONLY these 2 files: - HoldemManager.config - HoldemManager.config.bak And paste them to a new folder on your desktop. Open the original C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\HoldemManager.config file in a text editor and delete all 13 or so lines you see below Section Name="Replayer" and above the next '/Section' tag. Save the file, close it, and launch HM3 then let me know if that fixed your issues. If you continue to have problems: Please create a support ticket via the https://support.holdemmanager.com/support/category/19 link with a link to this thread and your forum username. Please reproduce the problem and attach https://support.holdemmanager.com/support/faqView/Holdem-Manager-3/194/How-to-send-HM3-log-files-to-support and a screenshot and detailed description of the issue in the support ticket you created. Fozzy71 Customer Support
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#743
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For me the best poker game out there is texas holden, more than saying that I don't play other types of games like omaha and stud, but the best is holden.
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