This is a discussion on Official Hold'em Manager Support Thread within the online poker forums, in the Poker Software & Tools section; Please use this thread for any basic technical support questions you have about Holdem Manager 2 or the new HM Cloud. Questions about HM1 should |
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Official Hold'em Manager Support Thread |
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Official Hold'em Manager Support Thread
Please use this thread for any basic technical support questions you have about Holdem Manager 2 or the new HM Cloud. Questions about HM1 should be posted in our dedicated HM1 Forums. We will try to check this thread at least a few times per week to answer any questions that you might have.
If you have not yet purchased Holdem Manager you can do so using this link: https://www.holdemmanager.com/hm3/?a_aid=cardschat Helpful Links:
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Official Pokeit & CardsChat Hand Converter Support Thread | 71 | January 4th, 2021 11:53 PM | Poker Software & Tools |
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Great to see an Official HM2 support thread on CardsChat, welcome to the site!!
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#3
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Thank you. We have been here for a while posting under a different account but decided we were long overdue to make a proper account name and a containment thread to help cut down on the forum clutter caused by random support threads.
Regards, fozzy71
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#4
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Hello Welcome to Cards chat.
My question I purchased both HM2 and PT4. I am pretty happy to use both. some times I need to customized my HM2 pop ups. Do you have an link on FAQ , how to customize HM2 pop-up on HUD? PS: I made once, but it looks like all the pop ups are black... Thank you for help.
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#5
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If you continue to have problems please post a new thread on our forums or send us an email with screen shots and the .pop files so we can work with you one on one to solve your problems. Regards, fozzy71
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#6
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Scheduled Server Maintenance - 18Mar2014 09:30 CST
Scheduled Server Maintenance - 18Mar2014 09:30 CST
We will be undergoing scheduled server maintenance on Tuesday 18Mar2014 at 09:30 CST. We expect little or no downtime but to avoid any issues you should try to leave HM2 running during this time and do not restart it.
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#7
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Hello:
another question: I have problems to find 4 of the data in the pop up, appreciate if you could help. HUD.JPG think what is the HUD data on Check raise Turn 2nd barrel river donkey in multi way checked pot flop Cbet% on a missed flop Turn delayed Cbet% on a missed flop thank you for help.
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#8
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3) Bet vs Missed CBet>Flop Bet vs Missed CB 4a) Delayed CBet>Delayed Turn CBet 4b) Bet vs Missed CBet>Turn Bet vs Missed Flop CB OOP Regards, fozzy71
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#9
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My HM1 doesnt work at Full Tilt, Microgaming network and some tournaments of Party Poker (on freeroll its ok, but on 5K GTD hyper turbo it fails). Is there any patch for these problems?
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#10
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Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate_Release_1.14.01_14Feb2014.exe
*If that doesn't help, please answer these questions - http://faq.holdemmanager.com/questions/48/MyHUDDoesn'tWork Please email the answers, with a link to this thread and your forum name, to [email protected]
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#11
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Thanks for being here to support our members who use your product!
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#12
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To the person that sent me a PM about a trial extension
I tried to reply but got this message:
This is what I am trying to send to you but have edited out the personal bits to protect your identity in this thread:
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#13
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I think I am trying to find a data shows Flop Cbet VS missed flop = if a preflop original raiser with a caller either in position or off position, and when this original raise checks flop, that caller fires a bet in position on flop or fires a bet off position on turn. [don't know if that data in the list I understand correctly, but that is kind of data I need] Turn delayed Cbet VS missed flop = if a preflop raiser get called in a multiway pot, everyone checks on flop actually, then, on the turns, if any play who are NOT original preflop raiser , fires a leading out bet, or fires a bet in position if all player checks again. [ I do need this data in the micro stack cash table when a raise with a bunch of mixed bags call, and all check flop, turn, someone donkey....I need this one to put them in maths equation to analysis bluff percentage!] Hope I could find some similar data like this. thank your again. Sunny
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#14
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Bet vs Missed CBet>Flop Bet vs Missed CB
Bet vs Missed CBet>Turn Bet vs Missed Flop CB OOP
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#15
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I know these are basic and probably stupid questions but here goes:
1 : I thought if I clicked on the HID I would go from seeing just the current session stats to all stats for a player but when i try it, even for me, it doesn't work? 2: Is there a chart or list to tell me what the various colours on the HUD, red, green, etc mean? Thanks for your help.
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#16
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2) In Stat Appearance (HUD Settings), you can color code ranges for stats. Typically, red = bad player for you, green = good player for you. So default red will be a tight vpip range, green will be a wide. - udbrky
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#17
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re: Poker & Official Hold'em Manager Support Thread
Hello..I'm currently using Hold'em Manager/Omaha Manager and every time I pull up my HUD, my system comes to almost a complete crawl. After I play my blinds, I will lose my connection to the session and I can't play another hand until I'm in the big blind again. Any attempts to read any reports during my session also brings my system to a crawl.
Any advise is greatly appreciated.
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#18
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Please reproduce the problem and attach: - a screen shot of the table/desktop - a hand history for the table - try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock (right-click the windows clock > adjust date/time > keep the clock with the seconds hand in the video) and poker client lobby clock in the video - Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder. - and your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/questions/1921/How+Do+I+Send+a+Log+File+to+Holdem+Manager+Support%3F - If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questions/130/How+to+See+Hidden+Files+in+Windows+ Please zip and email the requested files to [email protected] with a link to this thread and your forum name.
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#19
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just got an email saying HEM1 is stopped being supported on 30th april!
how long do you think we have and what issues would you expect/predict when stars makes updates? do i really have to purchase HEM2? because i trialled it and hated it so much it made me physically ill. sad time, i love the HEM1 software, outdated as it is, it works just fine, easy to use, doesn't take up much cpu etc.
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#20
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We can do a new trial now to test changes. We also have the Cloud which is a very light version of HM2.
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#21
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thanks for the help before
I got one more question. the HM2 works pretty well most of the time, unless if I play carbon merge network between 11:30 pm - 00:25 am the Cash table and SNG buyin table when game and hands finished there is no show on the results [ In the report ] unless I maybe open HM2 after 10:00 am next day. it shows the results. it happens almost every friday , saturdays, when I played games Would you please let me know how/where shall I find the options to see the results instantly after game/hands finished? Thank you in advance. PS: I think HUD works find, even results no show, but HUD shows/updates the data instantly during the problem period of time.
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#22
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Please make sure that your Carbon hands are imported with the correct date/time. You can adjust this under Site setup-> <site> -> Adjust hand importi times... in HM2
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#23
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Hey HEM rep. I am still having preferred seating issues at stars. It seems to have no rhyme or reason. But I am having to search players stats on each table. The last update said it resolved these issues, but they are not perfect with me. It is better than it was, but not as good as it used to be. Any ETA for a total fix?
@WiZZiM: I also hated HEM2 at first, but I have to say - especially the pop up stat window editor - I like it much more than HEM1. I found it a PITA to have to completely learn a new software but now am glad I did. (note to HEM rep - if you ever do an HEM3 PLEASE dont completely redo the entire program again...Even tho I said I like it, I also liked the old one, and the improvements could have been added w/o making the entire SW different IMO, maybe I am wrong, but just saying...... )
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Facts are empowering. Even when the facts are discouraging, not knowing or acknowledging the facts is worse. |
#24
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Please update to the latest version - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Update.exe 1) Export any custom HUD configs. 2) Close HM2. 3) 'Cut' the following files, and 'Paste' them to a new folder such as your \Desktop. You want to move these files and not delete them, in case they are not the cause of the problem you can restore/replace them later: - Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://hm2faq.holdemmanager.com/questions/832/How+are+Hidden+Files+Viewed+in+Windows%3F+ - W7 - C:\Users\UserName\AppData\Roaming\HoldemManager\Co nfig\prefs.xml and prefs.bak - XP - C:\Documents and Settings\UserName\Application Data\HoldemManager\Config\prefs.xml and prefs.bak 4) Restart HM2 5) Please see this FAQ - http://hm2faq.holdemmanager.com/questions/3031/Setup+Auto-Center+or+Preferred+Seating+For+PokerStars Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns you know it is caused by your HUD and you will have to recreate it or import an older backup version of the exported HUD from before the problem appeared.
Beyond HM2 and HM Cloud, we have no plans for future versions of HM. We can't say we will never build a new version, but it's not something we expect to do anytime soon.
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#25
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I bought HM2 today. I have been using HM1.
I have 2 problems with HM2: 1: HM2 measures Aggression Factor ("Agg factor" in HM1) totally different. Flop, turn, river, HM2 measures two-three times bigger numbers... 2: I havent found the "steal limped pot" option in HM2. Where is it in HM2?
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#26
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Which stat are you using in HM2? It should be "Postflop Aggression Factor"
steal limped Pot is Flop Bet - limped Pot
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#27
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#28
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Yes, only cash currently. But tourney support will follow soon.
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#29
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I just follow this methods, it worked, thank you first, but actually I am not satisfied about the results. it happens like this. I am in Pacific time, which shows in my carbon time. but Carbon server is using central time, which is 2 hours ahead of my time. When I using auto detect , it is -3, it do shows the hand results and game results between 11:30-00:25 Pacific time, but in the HM2 report, it is just in yesterday's report. 02.JPG but if I change the time adjust to -2 , which is my time zone, think HM2 missed the game results from 11:30pm-00:25am. But what is miracle is, I could find them show up after 10:00am the next day. 01.JPG any reason for that? totally confused about time setting. I am using WIN7 64bit system if that does not work, I would think that -3 can do. thank you in advance.
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#30
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That setting needs to be set in such a way that when you are playing the 'Time' of the recent hands in the Reports match your local time. If you play past midnight and can not see the hands played when filtering for 'Today' you need to adjust the Settings > General Settings > Time > Start of Day. I usually set my start of day setting to 5h 0m so that anything I play up until 04:59 am will be considered 'Today'.
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Just one question. I have a stat which i may find useful, it's "fold bb to hero sb steal" now the question i have is that lets say i play a heap with an opponent, lets say we get to a heads up match, and i'm raising a ton from the button, does that count as a small blind steal, or a button steal? I play 6max sng, so if it counts as a sb steal, my stats will be skewed. (i'm 99% sure it would count as a button steal, but i want to be 100% sure.) thanks already loving the mark hands for review feature, i can finally get rid of my dodgy script for that!
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#32
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I checked some HU hands where a player steals from SB in a HU hand and they are all counted as SB steals. I'm not sure why you think it should be a button steal.
To test situations like this look for hands which show this line and import them into a new database. Then check the stats in the replayer.
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#33
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Not sure, just thought about it more, we do post the small blind i suppose, but also, we do have the button....
it just skews all my stats for when i actually need to use the stat vs regs. Like, they will be really loose in HU play, but earlier in the game they will not, so it wil skew my results, making the stat effectively useless to me. any ideas to fix this/another stat. is there a way to filter for effective BB with singular stats? basically i'm looking for an indication of how wide regs will call against hero in the mid game/bubble. HU it's a useless stat realistically. thanks for taking the time to help me out here.
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#34
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re: Poker & Official Hold'em Manager Support Thread
You can use a number of players filter.
hud settings--> hud filters: Classic #players filter is: 2:2-2 3:3-6 4:3-6 5:3-6 6:3-6 7:7-10 8:7-10 9:7-10 10:7-10 This way it will separate 2-handed vs 3 to 6-handed vs 7 to 10 handed hands for the stats. So the HU stats will only be based on 2-handed hands, ignoring previous early/midplay/bubble hands to make up the stats
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#35
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oh yeah, derr me, thanks a lot
and i already had that filter running, didn't even think of it.
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#36
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Dear HEM support is it possible to convert hand from HEM cloud to include stats on players for posting hands on forums. Thank you...
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#38
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Thanks for the reply, it is good to know that we have you here...
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#39
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You can do that with HM2 but not HM Cloud. I do not know when/if it might be possible with HM Cloud as it is still early in the beta period.
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#40
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Thank you very much for coming to Cardschat for help. Regards Sunny
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#41
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Hello, one question regard the HUD on adjust tables in tournament.
it happens like this. eg. 10 handed tournament, if at the beginning of the games, there are 9 players sitting on 10 handed table, the HUD for each player will miss its place. unless if there were 10 player and in the middle one player is knocked out, the HUD is fine. any solution regarding to that. Thank you.
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#42
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What site is it?
Your computer clock should match your current timestamp in the hands section in active sessions and reports. if not, open Site setup and make the adjustment. The formula is Computer clock - Sessions time. So if your computer clock is January 1 12:00 and your sessions show January 1 5:00, you would add 7 hours. If your computer clock is behind the Sessions time, you would subtract. Please send a screenshot of your sessions with computer clock while playing if there is another issue. Please take and attach a screen shot - http://graphicssoft.about.com/cs/general/ht/winscreenshot.htm For 8/7/Vista, there is a built-in Snipping Tool in Start - Accessories. Please follow these steps completely: http://forums.holdemmanager.com/bug-reports/104721-no-hud-table-only-3-hands-showing.html We will need the answers to the questions in the thread as well as the log. Send the information to [email protected] with a link to your post.
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#43
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My HEM2 replayer seems to freeze up when i try to click through hands quickly. It seems like the hud is being reloaded every single time it's clicked, which seems like a huge flaw in the programming.
any plans to look at this in the future, i've talked to other users who don't use the replayer at all for the same reason, or just turn the HUD off and click it back on with hands that matter. cheers
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#44
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Dear holdem support, i cant login to holdem cloud, i actually can log to a site to analyze hands and sessions buy the hud app cant connect, there isnt the green dot above the status bar icon, i tried to reisntall app, i cleared my cache and cookies and even scaned PC to viruses and malwares and it is the same... what could be a cause of that???
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#45
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^^^everything working now!!!!
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Free Poker Course at Cardschat: Become a Winning Poker Player in 30 Days! Have a nice spamless day ![]() |
#46
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We are working on completely redesigning the replayer and hope to address this during that process. Are you using a large database? Are you using NoteCaddy with any add on coaching packages that contain a lot of custom stats/badges in the HUD? Try creating an alias with a lot of hands so that HM2 will use more RAM when reviewing and it should help. We see this some times when customers have huge databases with tons of hands on villains but don't have a lot of hands on the current hero. You can also edit the config file to increase the RAM cap so it uses more RAM when a lot of hands are loaded for the current hero/alias but there is no way currently to force it to use more RAM to improve performance if your current hero only has a few hands - http://forums.holdemmanager.com/general-support/480742-performance-help-needed.html#post2203022
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#47
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Good luck at the tables. If you have any questions or problems do not hesitate to ask us.
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#48
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glad you are fixing it and hope to see it soon Yeah i don't have a ton of hands at the moment
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#49
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Hey support is it possible to make notes on HEM Cloud on opponents other way then clicking on a note icon on hud. For instance i love to make notes on opponents after a session when i analyse hands, now i know that i can make notes on hand but they are not linked to an opponent, right? So what i do is leave notes tabs open on people that i want to make notes on later and then i edit notes while im watching the hands, there is gotta be an easier way, if not you guys could maybe consider adding an edit button on opponents pages or just leave notes editable on opponents pages on holdem cloud site...
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#50
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Thank you for your feedback and suggestion. It has been forwarded to management for consideration to be added in future updates.
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Official Pokeit & CardsChat Hand Converter Support Thread | 71 | January 4th, 2021 11:53 PM | Poker Software & Tools |