- Status
dj11
Legend
Silver Level
Maybe!
Without an explanation, it will be a hollow moral victory. One none of us would mind, but not one which will do Sportsbook much good.
It was only a receipt for a request, could end up being, 'Yeah yeah, why won't you piss off.'
Keeping this up front will serve us all.
Suggestion to Sportsbook would be to admit some mistake, clarify why it was made and give the poker public some idea of how twisted an interpretation can get. This isn't asking for all its secrets, but if not for a level headed OP, and some investigation with some oomph, it will still appear bad for Sportsbook.
Divebitch
Miss you, Buckster,,,,,
Silver Level
Yeah, don't know if that info was true at one time, but should be changed. Even if it turned out Sportsbook was a decent site, no good for CC to incorrectly discourage international folk.
This should not be a problem at all, 2 accounts playing from same household. At worst, they should ask for your IDs. My BF & I play at Full Tilt from same IP all the time. I wrote to tell them, and they didn't even ask for ID, just said it was okay. And you didn't even try to withdraw, and they don't ask any questions, just close and seize.
L
lammetje
Rising Star
Silver Level
I have already divulged way more personal info than I would have liked, in an effort to get this cleared up, but
@cheddachris We are both based in the netherlands, so that is not the reason either. Here, pretty much EVERYTHING is legal :biggrin:
Dorkus/Dakota - you were great. This does feel in one sense a hollow victory, however, on the other hand you guys listened and believed me and that makes me feel a whole lot better.
I would have much preferred it if SB had just admitted to a simple mistake and allowed me back even, but OK.
The concesus/conclusion is that I have done nothing wrong, that makes me feel better going forwards.
The only other thing I can think of is that they were afraid I was trying to clear their first time deposit bonus twice.
That's rubbish, then why would I only deposit $100 (and not the max)? Besides, i have never in my 5 years of playing yet cleared such a bonus, the frequency with which I play and the levels I play at means that will never happen.
We will have to wait and see another 2 weeks if I ever do get that refund through. I'll be sure to let you all know
Thanks for the tip re: poker stars, I have joined and it was a totally pleasant experience so far (and I am loving the site so far).
Have a great day!
@cheddachris We are both based in the netherlands, so that is not the reason either. Here, pretty much EVERYTHING is legal :biggrin:
Dorkus/Dakota - you were great. This does feel in one sense a hollow victory, however, on the other hand you guys listened and believed me and that makes me feel a whole lot better.
I would have much preferred it if SB had just admitted to a simple mistake and allowed me back even, but OK.
The concesus/conclusion is that I have done nothing wrong, that makes me feel better going forwards.
The only other thing I can think of is that they were afraid I was trying to clear their first time deposit bonus twice.
That's rubbish, then why would I only deposit $100 (and not the max)? Besides, i have never in my 5 years of playing yet cleared such a bonus, the frequency with which I play and the levels I play at means that will never happen.
We will have to wait and see another 2 weeks if I ever do get that refund through. I'll be sure to let you all know
Thanks for the tip re: poker stars, I have joined and it was a totally pleasant experience so far (and I am loving the site so far).
Have a great day!
L
lammetje
Rising Star
Silver Level
I see I received another email from SB - Subject: Your withdrawal has been processed. However, to read the actual message I need to click on a link - and this takes me straight to the SB website login page - hilarious!!
(Hint, I cannot read the message, because you closed my account).
So I checked my neteller account and - THE DEPOSIT IS REFUNDED!!!
That was FAST!!
Dear Sportsbook Poker,
I regret that you chose not to accept me as a new player and even more so that I will never know the reason why.
However herewith a public thank you for finally doing the decent thing and resolving the issue of the refund.
I consider the situation is now closed.
:shakehand
Please consider in future (for the benefit of other players - but also for your own PR) that you might consider to temporarily suspend a new account, rather than directly closing it, and instead take up contact with the person. In other words, give a person a chance to explain whatever it is you might suspect them of. If this explanation is not acceptable to you, then it is of course your right to close the account.
Thanks and kind regards,
Mike
To the Mods: I have said this before, but again once more: You were fantastic and you have saved my sanity.
I am forever grateful. :adore:
(Hint, I cannot read the message, because you closed my account).
So I checked my neteller account and - THE DEPOSIT IS REFUNDED!!!
That was FAST!!
Dear Sportsbook Poker,
I regret that you chose not to accept me as a new player and even more so that I will never know the reason why.
However herewith a public thank you for finally doing the decent thing and resolving the issue of the refund.
I consider the situation is now closed.
:shakehand
Please consider in future (for the benefit of other players - but also for your own PR) that you might consider to temporarily suspend a new account, rather than directly closing it, and instead take up contact with the person. In other words, give a person a chance to explain whatever it is you might suspect them of. If this explanation is not acceptable to you, then it is of course your right to close the account.
Thanks and kind regards,
Mike
To the Mods: I have said this before, but again once more: You were fantastic and you have saved my sanity.
I am forever grateful. :adore:
Dorkus Malorkus
HELLO INTERNET
Silver Level
see there's a lesson here. if you're open and forthcoming with information (like this guy), people will tend to want to try and help you. if you're shady as hell and not forthcoming with information (like 99% of other "x site scammed me" thread posters), people are going to assume you're guilty and not take you seriously.
glad to see it's apparently sorted now! let us know when your gf gets her deposit refunded and i'll edit the thread title to "...resolved".
i hope SBP moves on from here - I did a little research and actually couldn't find many people claiming their funds had been wrongfully seized by them (and of the few I found I wasn't particularly inclined to take any of them seriously upon skimming the threads), but there were numerous complaints about slow cashouts and suchlike, which if this is any indication maybe they're working on.
glad to see it's apparently sorted now! let us know when your gf gets her deposit refunded and i'll edit the thread title to "...resolved".
i hope SBP moves on from here - I did a little research and actually couldn't find many people claiming their funds had been wrongfully seized by them (and of the few I found I wasn't particularly inclined to take any of them seriously upon skimming the threads), but there were numerous complaints about slow cashouts and suchlike, which if this is any indication maybe they're working on.
T
Tonawanda
Visionary
Silver Level
Welcome to CC
Although you joined CC to get help resolving your problem, you also contributed a wealth of information to the members of this forum. If it wasn't for your persistence here, you would of probably been written off as just another deceiver that joined a forum to discredit a poker room.The time, effort and patience you put forth in communicating all the details of your situation is more than commendable.
It would be interesting to find out if your postings on CC significantly contributed to the resolvement of your problem. And also, congrats to CC members and mods that kept an open mind to this situation.
Congrats on getting your money back. You deserve it.
Although you joined CC to get help resolving your problem, you also contributed a wealth of information to the members of this forum. If it wasn't for your persistence here, you would of probably been written off as just another deceiver that joined a forum to discredit a poker room.The time, effort and patience you put forth in communicating all the details of your situation is more than commendable.
It would be interesting to find out if your postings on CC significantly contributed to the resolvement of your problem. And also, congrats to CC members and mods that kept an open mind to this situation.
Congrats on getting your money back. You deserve it.
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Divebitch
Miss you, Buckster,,,,,
Silver Level
I would LOVE them to re-instate our accounts - OR
Close one account and keep the other one open - OR
Close both accounts BUT refund us both our deposits.
The last 3 times I have posted on this thread, I have had a reply from Sportsbook within 20 minutes (usually after having waited up to 24 hours).
So I think you are watching
If you do the right thing, then we will publicy applaud you for that..........
You are more forgiving than me. I would not applaud them unless they doubled your deposit for 'pain and suffering'. And I'd still insist on knowing what infraction they thought you made that warranted such a drastic measure. But no way would they have 'done the right thing' if no one else stepped in, or if they didn't know that this is now resulting in horrible publicity (and I agree they are watching). They're still only doing what's best for them.
Also laughing that they sent you a link to your closed account, what boneheads. This whole ordeal would leave such a bitter taste in my mouth, I'd want the account closed after I got my $ back. Oh, and they owe you that $7.50 profit too. Did they do that? And did they open your account again? Kudos to the mods for helping.
Glad you're enjoying Poker Stars, a worthy outfit that will always bend over backwards to help you.
Like trying to open a Totes umbrella in your rectum. :laugh:
tbdbitl
Legend
Silver Level
Since OP expanded and gave more information, it seems that it is obvious, to me, that they closed them for having multiple accounts.
However, I've heard that a reputable poker site reinstated two suspended accounts. After a couple (husband and wife) that signed up for accounts in the same house sent in Identity documentaion, they reinstated the two suspended accounts.
The number of hoops that had to be jumped through to get it where it is now is why I have dubbed some companies as "Wannabes".
This situation should have been handled by the company more professionally. They should have explained why the account was closed to begin with. Then after they heard that he registered from the same IP as another account, both account holders should have been requested to submit verification documentation. After further review, both accounts should have been reinstated in full. IMO this is the minimum that should have been done.
Hopefully OP will posted when the check is received and their won't be a post that the check bounced.
Zorba
27
Platinum Level
I was guilty of the above early in this thread and I would like to appologise to the OP for making a hasty judgment. It was the lack of e-mails that made me think like that, and the 1000's of previous "I was ripped off by such and such site" posts that we see here all to often.
Is this referring to me and my better half, or another couple that this happened to.
N
nightmoves44
Legend
Silver Level
Lesson#1
Every person who plans to deposit at any gaming site should read this thread,to understand what you can get into.This thread is very valuable to help others avoid this kind of problems.Cudos to Sportsbook for doing the honest right thing eventually, and Cardschat for all the help!
Every person who plans to deposit at any gaming site should read this thread,to understand what you can get into.This thread is very valuable to help others avoid this kind of problems.Cudos to Sportsbook for doing the honest right thing eventually, and Cardschat for all the help!
L
lammetje
Rising Star
Silver Level
Hi all,
My g/friend has finally received her refund :handkiss:
Sorry for the late update, but really, it has taken this long.
Firstly SB told her 5 days, then 10 days, then 15 days, then 15 BUSINESS days, etc. ad nauseum.
More recently ít was due to issues with their payment processor, but now she finally has it.
I wanted to update this thread, because it is no longer the case that SB 'Stole our money', to be fair to them. It is now just the case that SB treated us like scum, rather than as new customers.
My g/f lost like $2 or $3 in the extremely short time she was allowed to play, but they have refunded her the full amount that she deposited.
Fair enough.
Just to recap for anyone who stumbles across this thread:
1. We are 2 separate people
2. We live at 2 separate addresses
3. We registered 2 separate accounts, both in our own real names
4. We each deposited from our own credit cards, which are both issued to and both registered in our own, separate, names and addresses.
5. We both played for a total of like, 30 (her) or 60 (me) minutes each.
6. We played on our own separate computers
7. We did not even play at the same times
8. We did not play at the same tables
9. We were not even logged into the site at the same time
We were both banned within hours of my girlfriend first opening her account.
She (unfortunately) registered her account from the same physical address as the one I registered mine from (and therefore with the same network IP address, from the router). We can only guess that this was the cause of all of this.
However, we were totally denied the opportunity to discuss this.
We explained it to them anyway, politely, per email, more than once.
This was rudely ignored.
Attempts at online chat with the support people drew only a 'this is a management decision and we refuse to discuss it with you' response.
They refused to ever enter into any further communication with us, apart from telling us that the accounts had been closed - as will any account that we may try to open at any point in the future!
They (eventually) refunded the deposits, which makes it all the more strange. Any 'bad' activity on our part should have resulted in forfeiture of funds.
No examination - (even by FBI, or CSI) of our hand histories, IP log-ins, etc could ever prove that we colluded, or ever sat at the same cash table, or ever entered the same tournaments.
Simply because we didn't.
We are both micro stakes players who are mature adults, and beginners and play not often and purely for relaxation. We have never colluded, nor ever intended to.
Since I first created this thread I have now wised up and have searched the online forums for articles on multi-accounting and suchlike.
I can see (understand) why it is such a dirty thing to do.
WE did not do this, it had never even OCCURED to us.
I mean, seriously, if I am determined to cheat, I am not going to try to do it playing $0.05/$0.10 limit.
But a word of warning to others, if your spouse/partner/cat/dog wants to register an account of their own at a site where you are already a member, and you have the same internet connection/IP address then you can better contact them first, to see if it is going to be a problem. Certainly do this before you even think about depositing any money at that site.
If they are a reputable site then they will gladly discuss the options with you, I am sure. And I am sure (if it is a reputable site) then it won't be any problem either.
Cheers,
Mike
PS: Still enjoying life at Stars, so all's well that ends well, I suppose.
(Even if my name still lurks forever on a blacklist somewhere, for no good reason, or any fault of my own - which I am pretty sore about and will remain so).
My g/friend has finally received her refund :handkiss:
Sorry for the late update, but really, it has taken this long.
Firstly SB told her 5 days, then 10 days, then 15 days, then 15 BUSINESS days, etc. ad nauseum.
More recently ít was due to issues with their payment processor, but now she finally has it.
I wanted to update this thread, because it is no longer the case that SB 'Stole our money', to be fair to them. It is now just the case that SB treated us like scum, rather than as new customers.
My g/f lost like $2 or $3 in the extremely short time she was allowed to play, but they have refunded her the full amount that she deposited.
Fair enough.
Just to recap for anyone who stumbles across this thread:
1. We are 2 separate people
2. We live at 2 separate addresses
3. We registered 2 separate accounts, both in our own real names
4. We each deposited from our own credit cards, which are both issued to and both registered in our own, separate, names and addresses.
5. We both played for a total of like, 30 (her) or 60 (me) minutes each.
6. We played on our own separate computers
7. We did not even play at the same times
8. We did not play at the same tables
9. We were not even logged into the site at the same time
We were both banned within hours of my girlfriend first opening her account.
She (unfortunately) registered her account from the same physical address as the one I registered mine from (and therefore with the same network IP address, from the router). We can only guess that this was the cause of all of this.
However, we were totally denied the opportunity to discuss this.
We explained it to them anyway, politely, per email, more than once.
This was rudely ignored.
Attempts at online chat with the support people drew only a 'this is a management decision and we refuse to discuss it with you' response.
They refused to ever enter into any further communication with us, apart from telling us that the accounts had been closed - as will any account that we may try to open at any point in the future!
They (eventually) refunded the deposits, which makes it all the more strange. Any 'bad' activity on our part should have resulted in forfeiture of funds.
No examination - (even by FBI, or CSI) of our hand histories, IP log-ins, etc could ever prove that we colluded, or ever sat at the same cash table, or ever entered the same tournaments.
Simply because we didn't.
We are both micro stakes players who are mature adults, and beginners and play not often and purely for relaxation. We have never colluded, nor ever intended to.
Since I first created this thread I have now wised up and have searched the online forums for articles on multi-accounting and suchlike.
I can see (understand) why it is such a dirty thing to do.
WE did not do this, it had never even OCCURED to us.
I mean, seriously, if I am determined to cheat, I am not going to try to do it playing $0.05/$0.10 limit.
But a word of warning to others, if your spouse/partner/cat/dog wants to register an account of their own at a site where you are already a member, and you have the same internet connection/IP address then you can better contact them first, to see if it is going to be a problem. Certainly do this before you even think about depositing any money at that site.
If they are a reputable site then they will gladly discuss the options with you, I am sure. And I am sure (if it is a reputable site) then it won't be any problem either.
Cheers,
Mike
PS: Still enjoying life at Stars, so all's well that ends well, I suppose.
(Even if my name still lurks forever on a blacklist somewhere, for no good reason, or any fault of my own - which I am pretty sore about and will remain so).
Stu_Ungar
Legend
Silver Level
Well I'm glad you got it sorted in the end.
SB obviously aren't crooks, but they have treated you and your GF really badly.
They have refunded your money, which is the honourable thing, but still the whole experience for you has been terrible.
I dont think this is a blot on their integrity, but its certainly a blot on their customer service. Thats enough to make me not want to play there.
SB obviously aren't crooks, but they have treated you and your GF really badly.
They have refunded your money, which is the honourable thing, but still the whole experience for you has been terrible.
I dont think this is a blot on their integrity, but its certainly a blot on their customer service. Thats enough to make me not want to play there.
Poker Orifice
FoolsTilt
Platinum Level
I don't know about SB, but for other sites they like to be given notice in advance if more than one account is being played from the same address/IP account (personally I've emailed support at every site I play on, giving them exact particulars of the situation... ie. two separate acc'ts. from two separate individuals, same IP address, but actually different address (2 apts. within the same building).
I did this to make sure I never ran into the problem of having one or both of our accounts blocked. Having informed them ahead of time, I've never had a problem.
I did this to make sure I never ran into the problem of having one or both of our accounts blocked. Having informed them ahead of time, I've never had a problem.
J
jimmy858
Rising Star
Bronze Level
You should call your bank and tell them that you did not authorize the transaction. Hopefully you will get your money back. Based on what you're telling i think you should play somewhere else.I am so angry.......
I joined Sportsbook Poker on Saturday, deposited $100.00
Played a couple times, made $7.50 profit.
Yesterday, tried to log in 'Your account is suspended due to security reasons. Contact support'.
I contact support (I have done NOTHING wrong, btw).
Support tell me that my account is suspended for security reasons, they refuse to discuss why only that it was a 'manangement decision' - on a Sunday, yeah right.
I ask what can I do?
Support: Nothing, your account will remain closed.
So can I get my deposit back?
Sure, we will enter a ticket.
Several emails later:
Unfortunately, as explained to you on previous emails, your account has been disabled for security and verification purposes. We cannot disclose any details, other than this was a decision taken at Management level.
Regarding your deposit, very unfortunately the processor used for this transaction is not able to issue money back to Mastercards. We truly apologize for this inconvenience, however regrettably, we will be unable to enter into further correspondence pertaining to this matter.
So that's it?
They close my account
They will not tell me why
They will not refund MY money
They refuse to even discuss it?
WTF????
Does anyone have any ideas/advice for me?
I am a clean and honest player. Never any problems ever before.
I mean, $100 is not nothing, but it's not even about the money any more, I feel like I have been mugged and they stole my 100 bucks.
I have been very polite and even tried to ask them WHY they think I might have been a 'security issue'. I honestly have no idea. All I get is the same 2 replies re: the management decision and the inability for their credit card processor to refund me. All generic responses.
Thanks
Stu_Ungar
Legend
Silver Level
You know if you read the whole thread you would see that this has all been resolved.
- Status