We are highly confident of our security system and we currently have a monitoring area that is constantly looking into all the tables and tournaments finding collusion or fraud. Also our security system is the most sophisticated in the online poker community.
So, please, explain to us how your security department looks for cheaters and fraudulent activity. What are the methods used? How many people are doing this job? What is your monitoring area like? Can you post a picture?
I think your confidence in your security system may be undeserved. I don't know about you, but when I hear a company say "We are so confident . . . ," all it means is they aren't really confident at all, and they are probably on late-night TV infomercials. I like to call it "weasel words."
Not saying that's you, but you've got a major problem with cheaters running fake players on your
hands, and you're not responding appropriately to remove them for your site. I think it will hurt you in the long run, and I like your site a lot and want to see it prosper. I'm not doing this to give you a hard time, I'm doing it because you need to clean up your act, for everybody's benefit, except the cheaters.
You certainly can see these fake players playing 24-hours a day, right? Now, what does that tell you? I think it should give you an obvious place to start looking. And, yeah, lack of city and country, are a huge tip-off, so I suggest you start there after you check out the non-stop players. Why do I have to do it for you?