Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at America's Cardroom is a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions.

We look forward to hearing from you!

The ACR Staff

ACR is my favorite sit right now.
You need to add some $1-$2 MTT'S in the mix.

Welcome.

Rumors have new software coming soon. Have you got a time-frame for us?

Else we will be griping about soon to be old software and our gripes will be useless.

Thanx ACR. Always good to have a rep on site.

BTW... everybody seems to like ACR.

-

Originally Posted by ACR Rep

Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at AmericasCardroom a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions here (http://www.americascardroom.eu/promotions/).

We look forward to hearing from you!

The ACR Staff

welcome to cardschat and thank you

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

I think if ACR would decrease entry on some tourney's and lower deposit to $25 or more they surely would increase traffic!!! on there site!

Hi and Welcome to Cardschat ACR Rep!
Green text in chat window is hard to read.

Originally Posted by catchitfool

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

Since you can't have both ACR and BCP running at the same time No

Player chat.....change the dark green chat each of us sees, to maybe a bright yellow.

Lobbies....for tourneys, add a table link to the tourney lobby, rather than to the main lobby, and speed the lobby updates. They are almost as bad as Merge, and the info in the tourney lobby is important in the decision making process.

The ability to 'make' games, either public or private.

In a R/A with the Auto Rebuy and Auto AddOn boxes checked the rebuy's should be available on the very next hand. As is on 12-3, each rebuy forces me out of the next hand.....not good.

Synchronize breaks with the whole rest of the civilized OLP world. This might already be fixed.

Preferred Seating

Put the amount of rake collected from each pot, in the chat window.

Make it a priority to update the lobby fast, especially important in any tourney.

I don't need to see in chat that hand xxxxxxxxx is playing, that info is shown on the main table.
__________________

A couple things that I think need serious attention:

• Being sat at a mtt or stt table a few hands late (happened to myself and others a few times)
• You are able to talk when a player is all-in

Also if you have any info on if/when this rumored software update will happen, that would be awesome.

Is ACR the site where there is no hand 4 hand and no ability to see mucked hands at showdown?

Originally Posted by catchitfool

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

sounds very illegal, lol

It is nice that ACR has a rep here, but he has made 1 post since 12-20-2012. Would be nice to have a rep here that will answer questions, seems like he would be here since the OSS starts in a few days.

I think we scared him away.

are you part of the revolution group you dont seem to have the traffic to support the guarantee tournys. also i like to play o8 and 7stud to relax from hold em but i never see a game going or a tourny for that matter

Originally Posted by kmbpoker

are you part of the revolution group you dont seem to have the traffic to support the guarantee tournys. also i like to play o8 and 7stud to relax from hold em but i never see a game going or a tourny for that matter

ACR is on Winning Poker Network.

Originally Posted by kidkvno1

Hi and Welcome to Cardschat ACR Rep!
Green text in chat window is hard to read.


Since you can't have both ACR and BCP running at the same time No

Originally Posted by dj11

Player chat.....change the dark green chat each of us sees, to maybe a bright yellow.

Lobbies....for tourneys, add a table link to the tourney lobby, rather than to the main lobby, and speed the lobby updates. They are almost as bad as Merge, and the info in the tourney lobby is important in the decision making process.

The ability to 'make' games, either public or private.

In a R/A with the Auto Rebuy and Auto AddOn boxes checked the rebuy's should be available on the very next hand. As is on 12-3, each rebuy forces me out of the next hand.....not good.

Synchronize breaks with the whole rest of the civilized OLP world. This might already be fixed.

Preferred Seating

Put the amount of rake collected from each pot, in the chat window.

Make it a priority to update the lobby fast, especially important in any tourney.

I don't need to see in chat that hand xxxxxxxxx is playing, that info is shown on the main table.
__________________

We appreciate your feedback, we are currently working on some improvements to our tournament lobby and will send these suggestion to our product manager.

We absolutely intend on adding a preferred seating setting in the new lobby redesign.

I don’t currently have a date on when this is launching, but we are working on it.

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Not sure exactly when, or even if this was fixed, but playing in a tourney last night I noticed the tourney Lobby was updating immediately, faster than my table icon even.

Good job on that if it is fixed. With no update notes during software updates it is hard to tell if it was a targeted fix or not.

But it was a very pleasant experience as far as that problem goes.

This is great to actually have a rep on this site. I play at ACR almost exclusively these days. Originally I hated the software, but it's quickly grown on me.

It would be nice, if there were micro tourneys (under $5.50) at the site (network). I couldn´t see any micros, only some sats.

Originally Posted by Daniel72

It would be nice, if there were micro tourneys (under $5.50) at the site (network). I couldn´t see any micros, only some sats.

Myself I like to see .10, .25 .50 and 1.10 tourneys.. I would love the site..
Also I feel the sort on the cash games seem to be mess up.. When I sort by table stakes the .01/.02 is way out of whack..

I like the website and the cash out times just every time I check out the site seems there is no tourney traffic...

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Originally Posted by ACR Rep

Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at AmericasCardroom (http://www.americascardroom.eu/) a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions here (http://www.americascardroom.eu/promotions/).

We look forward to hearing from you!

The ACR Staff

Are you affiliated with Feltstars?

Any big software updates coming in the near future? Maybe tables that look like this?

Sent from my Samsung Galaxy Note 2 using Tapatalk

Originally Posted by ryhailey

Any big software updates coming in the near future? Maybe tables that look like this?

Sent from my Samsung Galaxy Note 2 using Tapatalk

The ACR rep doesn't seem to answer questions just post promotions and what not..

Oh well, I've been trying to figure out when their new software will be released for a while now.

It'd be nice to get an answer to this. Even if the answer is; "I haven't heard anything about it".

I have an issue with ACR shutting down my withdrawals & P2P transfers. (due to receiving a P2P transfer from another player, then being informed that P2P transfer are only for playing poker... but when asked "How much do I have to play?" I was not given an answer (just a bunch of idiotic responses, not addressing my questions)... finally one response said "we cannot tell you a specific amount of raked hands, player pts. or tourney buyins."
What is up with that?
Is it worth bothering to pm you about it? Or are you here merely to promote the OSII series?

PS - very difficult for me to want to bother with investing any time playing on ACR at all... when I have no clue if &/or when I will get paid! I need my confidence restored please!

Originally Posted by Poker Orifice

I have an issue with ACR shutting down my withdrawals & P2P transfers. (due to receiving a P2P transfer from another player, then being informed that P2P transfer are only for playing poker... but when asked "How much do I have to play?" I was not given an answer (just a bunch of idiotic responses, not addressing my questions)... finally one response said "we cannot tell you a specific amount of raked hands, player pts. or tourney buyins."
What is up with that?
Is it worth bothering to pm you about it? Or are you here merely to promote the OSII series?

PS - very difficult for me to want to bother with investing any time playing on ACR at all... when I have no clue if &/or when I will get paid! I need my confidence restored please!

I don't understand, are you saying you have not been able to withdraw money because you won mostly in their casino? And if so I'm curious, have you ever successfully deposited/withdrawn before this, or have all your funds come from p2p transfers?

I thought this was a very helpful and information filled update on ACR/BCP/True so I am posting it here:

Originally Posted by BlackChipRep

Your concerns and suggestions have been heard and they have been passed up the chain. However, please remember that everything needs to be prioritised and anything critical will be handled before upgrades/improvements.

WPN have already specced out all the changes for the next version of the software, and most of the improvements being requested will be included in that upgrade.

Asking for the same thing and demanding a response repeatedly is just pointless, and does not help. The upgrade is already being done as quickly as possible. WPN and the software providers are working on it, doing their best to get it completed as quickly as possible. Requesting changes and/or improvements now is futile, because the major client and table-design upgrade has already been specced out. You would be better off waiting until the new software is released, and at that time starting a thread related to the new software and if you feel any part of the new software needs improvement, find a way to get a consensus and post links in the BCP/ACR/TRUE threads at that time.

A few points:

1) The micro race: The way this was set-up where the OSS sattys awarded such high points values for the leaderboard was a mistake, and next time a promotion like this is run it will be vastly improved;

2) The Beast: This is not going anywhere, we have notified WPN that the structure isn't popular with many players, but they have made it perfectly clear that they do not plan on dropping/changing it anytime soon;

3) The new software: I don't have an ETA on this but I don't expect it for at least another 3-4 months, minimum;

4) Mac client: I don't have an ETA on this but I don't expect it for at least another 3-4 months, minimum;

5) HEM compatibility: I don't have an ETA on this but I don't expect it will be ready for at least another 3-4 weeks, minimum.

Thanks again, I hope this helps.

Thanks for the post WEC. Good lookin out

Originally Posted by WEC

I thought this was a very helpful and information filled update on ACR/BCP/True so I am posting it here:

Wow this is why I probably won't play on WPN unless there new software (in 3-4 months..... :/ ) is the bees knees.


A poker network that doesn't have the general interests of its entire community in mind is a failing one.

BBJ tables, The Beasts and outdated software have caused this site to have low traffic.. They still only addressed the software which is nice, but it's ETA is 3-4 months away which is hardly worth getting excited over.

That's my two cents