Hi Everyone!

This thread is for answering any of your questions or concerns, so feel free to ask and I will be more than glad to assist you.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make sure your experience at America's Cardroom is a good one.

You can inquire about topics like:

• Customer Support
• Withdrawals
• Deposits
• Tournaments
• General inquires

We look forward to hearing from you!

The ACR Staff

ACR is my favorite sit right now.
You need to add some $1-$2 MTT'S in the mix.

Welcome.

Rumors have new software coming soon. Have you got a time-frame for us?

Else we will be griping about soon to be old software and our gripes will be useless.

Thanx ACR. Always good to have a rep on site.

BTW... everybody seems to like ACR.

-

Originally Posted by ACR Rep

Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions .

We look forward to hearing from you!

The ACR Staff

welcome to cardschat and thank you

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

I think if ACR would decrease entry on some tourney's and lower deposit to $25 or more they surely would increase traffic!!! on there site!

Hi and Welcome to Cardschat ACR Rep!
Green text in chat window is hard to read.

Originally Posted by catchitfool

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

Since you can't have both ACR and BCP running at the same time No

Player chat.....change the dark green chat each of us sees, to maybe a bright yellow.

Lobbies....for tourneys, add a table link to the tourney lobby, rather than to the main lobby, and speed the lobby updates. They are almost as bad as Merge, and the info in the tourney lobby is important in the decision making process.

The ability to 'make' games, either public or private.

In a R/A with the Auto Rebuy and Auto AddOn boxes checked the rebuy's should be available on the very next hand. As is on 12-3, each rebuy forces me out of the next hand.....not good.

Synchronize breaks with the whole rest of the civilized OLP world. This might already be fixed.

Preferred Seating

Put the amount of rake collected from each pot, in the chat window.

Make it a priority to update the lobby fast, especially important in any tourney.

I don't need to see in chat that hand xxxxxxxxx is playing, that info is shown on the main table.
__________________

A couple things that I think need serious attention:

• Being sat at a mtt or stt table a few hands late (happened to myself and others a few times)
• You are able to talk when a player is all-in

Also if you have any info on if/when this rumored software update will happen, that would be awesome.

Is ACR the site where there is no hand 4 hand and no ability to see mucked hands at showdown?

Originally Posted by catchitfool

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

sounds very illegal, lol

It is nice that ACR has a rep here, but he has made 1 post since 12-20-2012. Would be nice to have a rep here that will answer questions, seems like he would be here since the OSS starts in a few days.

I think we scared him away.

are you part of the revolution group you dont seem to have the traffic to support the guarantee tournys. also i like to play o8 and 7stud to relax from hold em but i never see a game going or a tourny for that matter

Originally Posted by kmbpoker

are you part of the revolution group you dont seem to have the traffic to support the guarantee tournys. also i like to play o8 and 7stud to relax from hold em but i never see a game going or a tourny for that matter

ACR is on Winning Poker Network.

Originally Posted by kidkvno1

Hi and Welcome to Cardschat ACR Rep!
Green text in chat window is hard to read.


Since you can't have both ACR and BCP running at the same time No

Originally Posted by dj11

Player chat.....change the dark green chat each of us sees, to maybe a bright yellow.

Lobbies....for tourneys, add a table link to the tourney lobby, rather than to the main lobby, and speed the lobby updates. They are almost as bad as Merge, and the info in the tourney lobby is important in the decision making process.

The ability to 'make' games, either public or private.

In a R/A with the Auto Rebuy and Auto AddOn boxes checked the rebuy's should be available on the very next hand. As is on 12-3, each rebuy forces me out of the next hand.....not good.

Synchronize breaks with the whole rest of the civilized OLP world. This might already be fixed.

Preferred Seating

Put the amount of rake collected from each pot, in the chat window.

Make it a priority to update the lobby fast, especially important in any tourney.

I don't need to see in chat that hand xxxxxxxxx is playing, that info is shown on the main table.
__________________

We appreciate your feedback, we are currently working on some improvements to our tournament lobby and will send these suggestion to our product manager.

We absolutely intend on adding a preferred seating setting in the new lobby redesign.

I don’t currently have a date on when this is launching, but we are working on it.

Day 1 of $1 Million Guaranteed OSS II Sees Over $236,000 Paid Out

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Full details on OSS II can be found at

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Click to read the latest press release

Not sure exactly when, or even if this was fixed, but playing in a tourney last night I noticed the tourney Lobby was updating immediately, faster than my table icon even.

Good job on that if it is fixed. With no update notes during software updates it is hard to tell if it was a targeted fix or not.

But it was a very pleasant experience as far as that problem goes.

This is great to actually have a rep on this site. I play at ACR almost exclusively these days. Originally I hated the software, but it's quickly grown on me.

It would be nice, if there were micro tourneys (under $5.50) at the site (network). I couldn´t see any micros, only some sats.

Originally Posted by Daniel72

It would be nice, if there were micro tourneys (under $5.50) at the site (network). I couldn´t see any micros, only some sats.

Myself I like to see .10, .25 .50 and 1.10 tourneys.. I would love the site..
Also I feel the sort on the cash games seem to be mess up.. When I sort by table stakes the .01/.02 is way out of whack..

I like the website and the cash out times just every time I check out the site seems there is no tourney traffic...

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Americas Cardroom Sets $200,000 Guaranteed OSS II Main Event.

The Main Event to the biggest Online Super Series Americas Cardroom has ever hosted gets underway this Sunday January 27th at 7:00pm ET. The $200,000 GTD Prize Pool caps off the largest online poker tournament series that the US facing network has ever put on. OSS II is guaranteeing $1 million in tournament prize pools this year and it is currently on track to surpass the $1 million mark.

Read more about this event

Originally Posted by ACR Rep

Hello Everyone!

We know there's been some players wanting us to pop in here, so we're very happy to open this thread and help answer to any of your questions or concerns.

As the ACR Rep, my goal will be to make sure your opinions and feedback are heard by those making the decisions and help make your experience at a good one.

This is the place to vent, share your poker hands, comment and suggest anything you want ( but let's keep it friendly).

Also , feel free to take the time to check out our current promotions .

We look forward to hearing from you!

The ACR Staff

Are you affiliated with Feltstars?

Any big software updates coming in the near future? Maybe tables that look like this?

Sent from my Samsung Galaxy Note 2 using Tapatalk

Originally Posted by ryhailey

Any big software updates coming in the near future? Maybe tables that look like this?

Sent from my Samsung Galaxy Note 2 using Tapatalk

The ACR rep doesn't seem to answer questions just post promotions and what not..

Oh well, I've been trying to figure out when their new software will be released for a while now.

It'd be nice to get an answer to this. Even if the answer is; "I haven't heard anything about it".

I have an issue with ACR shutting down my withdrawals & P2P transfers. (due to receiving a P2P transfer from another player, then being informed that P2P transfer are only for playing poker... but when asked "How much do I have to play?" I was not given an answer (just a bunch of idiotic responses, not addressing my questions)... finally one response said "we cannot tell you a specific amount of raked hands, player pts. or tourney buyins."
What is up with that?
Is it worth bothering to pm you about it? Or are you here merely to promote the OSII series?

PS - very difficult for me to want to bother with investing any time playing on ACR at all... when I have no clue if &/or when I will get paid! I need my confidence restored please!

Originally Posted by Poker Orifice

I have an issue with ACR shutting down my withdrawals & P2P transfers. (due to receiving a P2P transfer from another player, then being informed that P2P transfer are only for playing poker... but when asked "How much do I have to play?" I was not given an answer (just a bunch of idiotic responses, not addressing my questions)... finally one response said "we cannot tell you a specific amount of raked hands, player pts. or tourney buyins."
What is up with that?
Is it worth bothering to pm you about it? Or are you here merely to promote the OSII series?

PS - very difficult for me to want to bother with investing any time playing on ACR at all... when I have no clue if &/or when I will get paid! I need my confidence restored please!

I don't understand, are you saying you have not been able to withdraw money because you won mostly in their casino? And if so I'm curious, have you ever successfully deposited/withdrawn before this, or have all your funds come from p2p transfers?

I thought this was a very helpful and information filled update on ACR/BCP/True so I am posting it here:

Originally Posted by BlackChipRep

Your concerns and suggestions have been heard and they have been passed up the chain. However, please remember that everything needs to be prioritised and anything critical will be handled before upgrades/improvements.

WPN have already specced out all the changes for the next version of the software, and most of the improvements being requested will be included in that upgrade.

Asking for the same thing and demanding a response repeatedly is just pointless, and does not help. The upgrade is already being done as quickly as possible. WPN and the software providers are working on it, doing their best to get it completed as quickly as possible. Requesting changes and/or improvements now is futile, because the major client and table-design upgrade has already been specced out. You would be better off waiting until the new software is released, and at that time starting a thread related to the new software and if you feel any part of the new software needs improvement, find a way to get a consensus and post links in the BCP/ACR/TRUE threads at that time.

A few points:

1) The micro race: The way this was set-up where the OSS sattys awarded such high points values for the leaderboard was a mistake, and next time a promotion like this is run it will be vastly improved;

2) The Beast: This is not going anywhere, we have notified WPN that the structure isn't popular with many players, but they have made it perfectly clear that they do not plan on dropping/changing it anytime soon;

3) The new software: I don't have an ETA on this but I don't expect it for at least another 3-4 months, minimum;

4) Mac client: I don't have an ETA on this but I don't expect it for at least another 3-4 months, minimum;

5) HEM compatibility: I don't have an ETA on this but I don't expect it will be ready for at least another 3-4 weeks, minimum.

Thanks again, I hope this helps.

Thanks for the post WEC. Good lookin out

Originally Posted by WEC

I thought this was a very helpful and information filled update on ACR/BCP/True so I am posting it here:

Wow this is why I probably won't play on WPN unless there new software (in 3-4 months..... :/ ) is the bees knees.


A poker network that doesn't have the general interests of its entire community in mind is a failing one.

BBJ tables, The Beasts and outdated software have caused this site to have low traffic.. They still only addressed the software which is nice, but it's ETA is 3-4 months away which is hardly worth getting excited over.

That's my two cents

Originally Posted by sKiTzo

Are you affiliated with Feltstars?

No, ACR and Feltstars were completely different companies. On different networks. Feltstars was on Merge Gaming Network, where as America's Cardroom is on The Winning Poker Network.

--
Kahn

Originally Posted by soncheebs

I don't understand, are you saying you have not been able to withdraw money because you won mostly in their casino? And if so I'm curious, have you ever successfully deposited/withdrawn before this, or have all your funds come from p2p transfers?

I've NEVER played anything on there but poker. I have an ACR account because my DoylesRoom account (started in 2008, had deposits & many p2p transfers) was moved there. I also deposited on ACR (via Skrill).
I played a bit, & then received a p2p transfer from another player (I had intentions of playing more but the reality of it for me is > when I'm playing on other sites & then add in a tourney from ACR I experience lag issues on my computer AND I don't typically play unless I'm in at least a handful of tourneys at the same time. So.... I can't do this while on ACR & certainly can't do this on ACR alone). I chose to withdrawal most of the funds (leaving ~$100 behind on the site). It appeared to have gone through but was then refused & subsequently locked. (I can play, I just can't withdrawal or transfer, LOL).
After being informed that p2p transfers can only be used for playing poker (can't be withdrawn from account) I inquired (repeatedly) "how much do I need to play in order to withdrawal or transfer? What is the amount of raked hands, or tourney fees or player pts. .. etc. etc. ??" I continually received responses that refused to answer my question & instead kept repeating the same f'n thing to me (you can't withdrawal p2p transferred funds). I wrote in a bunch of times until I finally received a response informing me that they would decide 'when'. That I could try again at a later date & it would be looked at then (but they would not give me any specific number of hands, etc. etc., informing me that they don't have a set amount).
Aside from losing confidence in the site, I'm still stuck with ~$500 on a site I don't even want to play on (for reasons I've stated above..... same thing I told the ACR support).
Personally I found the ACR support to be extremely lacking in any poker knowledge & very difficult to correspond with.
I considered playing that nightly $25 $10k gtd. a bunch of times but it's at a lousy time of day for me to play. Also thought about playing their Sunday major a couple more times but even then, say I actually luckbox out a decent score in it... will I still be sitting in the same spot then? ... but more pissed off with more funds stuck on a site I'd prefer to not even have an icon for.

Originally Posted by catchitfool

I seen Black chip has joined ACR I have 2 accounts on the site my ? If I play on one account in a tourney and get knocked out can i re-enter on other account or is that forbidden?

you serious right now? lol

What does re-entry tournament mean? You can lose and re-enter??? lol... that would be like re-buying... except maybe you could wait a while to re-enter??? I wish all the sites would go back to the old way. You enter on time or you don't play. I hate late registration!!!!

How do we create a 'Friend' list at ACR ? Seems we can find a friend, but there seems to be no way to add a friend to find!

Originally Posted by coyotegal

What does re-entry tournament mean? You can lose and re-enter??? lol... that would be like re-buying... except maybe you could wait a while to re-enter??? I wish all the sites would go back to the old way. You enter on time or you don't play. I hate late registration!!!!

Re-entry means you can re-enter, at any time till the late registration ends. The difference from a re-buy is that you pay the extra Fee, again. Also in a re-buy, under most circumstances you can immediately re-buy, but not at WPN, because in their rebuys you have to have less than the starting stack, not equal to or less than the starting stack. If there are small ante's you can wait till you have payed the ante and seen a card. Otherwise you can't, which tends to affect strategy and induce big bets to get do a quick double up

In both cases, there is value to the ultimate prize pool, allowing for bigger prizes, usually guaranteed.

R &A's create tourneys which need to be approached differently than standard tourney's.

We're very excited to finally post about the new software updates, as promised, here is a list of the new features that were included in yesterday's release:

• Sitout changes: Same as fulltilt, you will now be able to sit out in 1 table or all tables. Helps players that multi-table
• Complete re-design of the game client: Lobby, Table, Tournament Lobby
• Text and content in the poker client has improved for a better understanding
• Popping table should not steal focus
• Columns were re-organized allowing a better navigation of tournaments (Noticve that the Tournament ID was moved to last column)
• Changes in the tournament for a better understanding.
• Pressed states (tabs) now have a clearer view
• Relocation of Promo/Casino/Sports tabs to provide a better display
• Addition of Ring Game filters
• New table, animations and display

If you witness any bugs (not that you're going to), please send them to me and we will address them one by one as they come.

Cash tables, How can we see how much rake per pot?
Used to be we would hover over the pot and the rake was shown. How do we do it now?


PT3 works !

Auto timebank and preferred seating please, and be able to open more than one tourney lobby...you guys took 6 months to basically change the theme of the lobby and tables...so ridiculous.

Hey guys, i will be taking over this account, remember i am here for you and try to help in a kind of questions you have, hopefully this will help to improve your experience with us.
Any other questions you may have you can PM me.
Hopefully we can see you playing at out table soon

Is ACR Down?

I was wondering about americas cardroom rebuy events. I've noticed that a tourny that has 135 players buying in for $3 each for a prize pool of $405 with a rebuy and add on option. The ending pool is still listed at $405 as if no one rebought or got any add ons? I even went so far as to add all the prize money together and it still came out to $405. I sent them a e-mail about this but havn't gotten a reply yet. I've seen it this way for at 4 tournaments that I took the time to check out that were rebuy tournies. Havn't seen any of the pools calculating prize money for people who've rebought or gotten add ons. Any thoughts?

Yes - there is no way they are not paying out the re-buys and add-ons - nobody would play in them.

I think they are one of the best choices for poker sites that US players have.

Changing the thread title and moving to their support thread.

Making an assumption based mostly on your post count here. The assumption is that you are new to poker. Might be a bad assumption.

If you watch the lobby in a R&A (re-buy & addon) game, the prize pool will change as the lobby updates with both position and re-buy info. A final prize pool can not be determined until the END of the rebuy/add-on period. At which point all the tourney money numbers are known, and everything can be figured.

Note the difference between a R&A and a Re-Entry (RE) tourney.

In a RE tourney, the site makes more money, each RE is charged a fresh fee. The total prize pool will likely also have a wider payout scheme as each RE is treated as a new player, and the payout structure will be determined by the total number of entrants.

In the R&A games, there will be a tighter/steeper payout structure mainly because the total number of named players will not increase, even tho the total number of actual (starting) chipstacks can increase.

Sorry about making this complicated, but it is not a straightforward thing until you study it.

This helped me understand it a lot actually. So for rebuys and add ons it lists how many people rebuy and how many purchased add ons. For re-entries it'll just list a player multiple times depending on how many times they re-entered?