Official PokerTracker Support Thread

PokerTracker

PokerTracker

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We are happy to announce that we are now providing basic support for PokerTracker 4 to the CardsChat community!

One of our staff members will be visiting this thread a few times a week to answer any questions you may have about PokerTracker 4, consider this your go-to topic for basic help and guidance within the PT4 ecosystem. We spent almost 3 years developing PokerTracker 4 based on the feedback of our users and our team of pros who have been guiding us to assure that we delivered the best possible workflow for online players.

Helpful Links:

Support Cardschat and buy PokerTracker 4 through this link: PokerTracker 4

PokerTracker Support: Please follow these instructions for submitting a Support Ticket.
PokerTracker 4 Tutorials: Short and easy to read PT4 Guides are available for your convenience.
poker site Configuration: Learn how to configure your poker site to work with PokerTracker 4
Purchase FAQs: Our FAQs answer all of the most common questions new users have when purchasing PokerTracker 4
Downloads: Download the latest PokerTracker 4 updates here
 
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pocketehs

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This is going to be awesome...when PT4 comes out for Mac :)
 
PokerTracker

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We are committed to posting updates anytime a new version of PokerTracker 4 becomes available so you can be sure you have the most up to date version of PokerTracker installed:

PokerTracker 4.05.7 NOW AVAILABLE!


PokerTracker 4.05.7 BETA Release Notes: November 23, 2012

Key Updates Summary:

  • FIXED: Fixed SQL query issue which caused improper data display for some users in select graphs, reports, and HUD stats.
  • UPDATED: Support for 888’s new hand history format & repair table detection
  • NEW: Microgaming Tournaments now fully supported with HUD & full tournament summary importing!
  • NEW: Party Poker Shootout Tournament prizes now supported!
  • NEW: ICM and Net Adjusted Winnings are now compensated for in Bounty Tournaments!
  • NEW: Tournament Buy Ins Won graph options added!
  • NEW: FullTilt preferred seating now supported!
Added:
  • Import: iPoker: Support for iPoker 4-Max DONs
  • Import: MicroGaming: Support for Version 3 hand history format including full Tournament HUD support for the first time ever, auto-import of new tournament summaries, and detection of the table size
  • Import: Party: Added support for Shootout Tournament prizes
  • ICM: Bounty Tournaments: Added support for ICM and Net Adjusted winnings calculation to compensate for when a bounty is at play
  • Graphs: New "Buy-Ins Won" option in Tournament Overview & Tournament Personal Results Graphs
  • Replayer: Added new click to show hidden cards feature
  • Site Configuration: Full Tilt: Added auto detection support for FullTilt.NET
  • Site Configuration: FullTilt: Added support for the new FullTilt preferred seating options
  • Stats: Added ‘new All-In Equity Adjusted BB/100’ stat for tournaments
  • Stats: Added "Buy-Ins Won" stat
  • Time: Support for the ART (Argentina) time zone
Changed:
  • Import: Auto import imports files in reverse chronological order to help compensate for setups where there are a large amount of hands pending import
  • Import: PokerStars: Reject Omaha hands in Mixed Holdem/Omaha Tourneys to avoid tournament number errors (full MIXED games format is not currently supported)
  • Active Player: When a new hero is encountered during import that is already in the player list, this new Hero will me moved to #2 in the Active Player list
  • Import: "Play Money hands not supported” and "Old hand history format not supported" warnings will now only show once per import
  • Database Management: The Database Management window size is now saved after use
  • Graphs: Personal Results: Inhibit 'Winnings in: Buy-In' so it only works with 'Graph For: Tournaments' Graphs temporarily while issues with rendering this graph are addressed.
  • Hand Range Visualizer: "Overall" stat value now reflects global filters that are set
  • Reports: SQL changes to enhance tournament report performance
  • Site Configuration: MicroGaming: Allow "Clear Database Now" to also clear the handhistory.dat tournament table.
  • Removed: Cereus: Cereus Network is No longer supported for auto-import
  • Stat Editor: The search box will receive focus when the Statistics window is first open.
  • Tournament Results Editor: The Add Tournament Description function now auto-populates to match the currently set Tournament Type.
Fixed:
  • Import: Barriere: Fix to stop tournament hands from overwriting manually entered prizes with zero winnings
  • Import: Full Tilt: Fix to support super turbo SNGs with the name "(Sup Turbo)" and other non-standard lines
  • Import: iPoker: Add support for speed poker tables at iPoker.it
  • Import: iPoker: Fix to address a scenario where summaries are imported before hand histories
  • Import: Merge: Address tournament number detection issues where there are extra commas in description like ‘[Deep, Turbo]’
  • Import: MicroGaming: Fix errors that can occur when importing cash games and tournaments from the same file
  • Import: MicroGaming: Address various tournament buyin and HUD table detection fixes
  • Import: MicroGaming Compensate for various summary date errors and buyin currency issues
  • Import: Party: Fix scenarios where a "Live" penalty small blind was treated as a "dead blind"
  • Import: Party: Fix "Invalid pot size/winnings" error that occurs when there is a space at the end of a player name
  • Import: Full Tilt: Compensate for tournament summaries that cannot be moved after processing is complete
  • Import: PokerStars: Improved support for all 'Run it Twice' hand formats
  • Import: PokerStars: Adjust for currency in FPP and play money buyin tournaments
  • Import: Revolution: Fix to stop tournament hands from overwriting manually entered prizes with zero winnings
  • Import: Switch to native Windows API to allow an increase in the number of files that Auto Import can have opened from 512 to 2,048
  • Import: Stop potential freezes that could occur during duplicates processing under non-English language PostgreSQL installs
  • Import: Tournaments: Allow Play Money tournaments to be imported by PokerTracker 4 Small Stakes edition
  • Equity Calculator: Fix an data entry bug that occurred when adding cards to the board via card icons when commas are present
  • Filters: Address action filters that may cause SQL errors in certain tournament queries
  • Graphs: Minor changes to Info Box positioning behavior.
  • Hud: 888: fixed issues with HUD finding tables when using the latest 888poker software
  • Hud: Party: Fix stats not appearing when stake is in “0,04” $ format
  • Hud: Party: Address issues with small FastForward tables sizes, and FastForward support interfering with normal tables
  • Hud: Allow currency stats to override red/green defaults when color ranges are applied
  • HUD: Improved popup query request speed when using uncached stats, and fixed issues where queries might get stuck
  • NoteTracker: Fix window scrollbars to allow filters to be better displayed
  • Replayer: Do not allow shown cards & made hand to be displayed before showdown when the hole cards are disclosed before the end of the hand (FTP)
  • Reports: Solve an infinite loop bug with real hours played stats which caused the begin date to fall after the end date
  • Setup Assistant: Allow import of Holdem Manager DBs containing apostrophes
  • Stats: ICM/Net Adj: Address scenario where Net Adjusted results did not properly work when there player aliases are used
  • Stats: Fix scenario that could occur where the strength value of an Omaha Turn hand is incorrect when we go from nut straight hand on the flop to non-nut straight on the turn.
  • Stats: Improved description for 'Fold to Raise After T|R CBet in [non-]3Bet+ Pot'
  • Stats: Fix to allow hand column 'flg_allin' to count overbets called by short stacks
  • Stats: Address inconsistencies in ‘cnt_t/r_probe’ and ‘cnt_t/r_probe_opp’ columns for cash & tourney
  • TableTracker: Fixed random crashes that can occur when repeating searches
  • Tournament Detection: Refinements in speed calculations and warnings when defaults are used
  • Trial: Users can now properly exit when presented with the option
  • Trial: Copyright symbol now displays correctly regardless of language or operating system

- TT
 
PokerTracker

PokerTracker

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This is going to be awesome...when PT4 comes out for Mac :)

Does this look familiar? That is all I can show for now, but this is proof that PokerTracker 4 for OS X is VERY REAL... its just a matter of time before we are all done and ready to share a free public beta to help us find the final bugs before it is commercially released. We are still testing the OS X version of PokerTracker 4, we hope to have a public beta ready right before X-Mas as a soft launch test, or in the worse case scenario in the beginning of the new year.

2012-11-28_17-46-20.png


- TT
 
JusSumguy

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Thank you for the personal touch. Much appreciated.

-
 
B

BluffYou123

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Reallllllly happy to see this thread. I'm quite new to PT4 and it is the first tracker I have used properly. Will have some questions later but just saying hello for now. :)
 
nabmom

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I had been semi-involved with the PT4 beta and that forum. Very nice to have a rep here at CardsChat. Welcome aboard! I'm a definite fan.
 
Zorba

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Great to see PT4 support here, well done PT and CC
 
PokerTracker

PokerTracker

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Thank you for the personal touch. Much appreciated.

-

Your welcome! We have wanted to do this for some time, but out staff was stretched thin during the public beta and then later the commercial release of PokerTracker 4. We have actually increased our staff recently because the PokerTracker launch has gone so well, hopefully we will find more time to interact with users such as yourselves on even more forums. We agree, the personal touch is best!

Reallllllly happy to see this thread. I'm quite new to PT4 and it is the first tracker I have used properly. Will have some questions later but just saying hello for now. :)

Using PokerTracker 4 is a lot like playing poker, once you think you have become good at the game, you look back and realize some time later that you were not as knowledgeable as you once thought. Even though I am a world class expert at the use of PokerTracker, I still find myself looking back in awe when I discover a new way of using PokerTracker 4 in my game, or a little known feature that our developers sneaked in. Thats one of my favorite things about using PokerTracker 4... I am always learning, we hope you feel the same!

Thought for a minute this was a linky to the PT4 Mac download but nope just a slowroll lol

Hmmm... I wonder how we can attempt to rickroll with PokerTracker 4 OS X... ;-)

I had been semi-involved with the PT4 beta and that forum. Very nice to have a rep here at CardsChat. Welcome aboard! I'm a definite fan.

Thanks! Hope you went from the public beta to the commercial release too! We had thousands upon thousands of public beta users, thanks for helping us find all of the bugs before we released commercially, you are part of the reason why PokerTracker 4 is so rock solid!

Great to see PT4 support here, well done PT and CC

Thanks to CardChat management for letting us join the community, it is our pleasure!

- TT
 
micromachine

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I've been very impressed with the PT support, it's great that we also have a thread here now!
 
J

js520

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I am currently having an issue with PT4. last weekend I was told I needed to update the 888 software so I did and since then the HUD has not been appearing on the tables. The hands are still being collected on the database so it's just a problem with the HUD not appearing on the tables. Any solutions?
Thanks
 
dj11

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Any Stud product available? Even the old PT2 Stud would be fine, but I haven't found a product link for it.
 
PokerTracker

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I am currently having an issue with PT4. last weekend I was told I needed to update the 888 software so I did and since then the HUD has not been appearing on the tables. The hands are still being collected on the database so it's just a problem with the HUD not appearing on the tables. Any solutions?
Thanks

888 released a new software update which changed the hand history format. The latest 4.05.7 BETA of PokerTracker 4 addresses this change, once you download this latest update your issues will be fixed.

On a related note, you probably should run the latest beta at all times. Anytime you have an issue the first thing our support team does is ask you to update to the latest beta before we can provide any help, this is the most logical first step to take because our development is forward looking, we cannot support older releases.

- TT
 
PokerTracker

PokerTracker

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Any Stud product available? Even the old PT2 Stud would be fine, but I haven't found a product link for it.

The old PT2 Stud is no longer sold or supported, the hand histories on all of the networks have changed so much that it is doubtful you would be able to import any hands from today's modern games. There just isn't enough interest in purchasing a stud product for us to invest the resources needed to make a modern Stud tracker, it would cost us more to develop it than we could ever stand to make unfortunately.

If you already own PT2 Stud you can still use it to look at your old database hands from 4-5 or more years ago, but that is all it is good for at this stage I'm afraid. The development platform used to create PT2 Stud no longer exists, that means the old code used to create PT2S is virtually worthless now, we would have to start from scratch. I am a stud and mid games player, I hope someday we will have the chance to make a mixed game product, but first there needs to be more interest from players... at this stage it would be a poor business choice for us but I am crossing my fingers for some time far in the future!

- TT
 
JusSumguy

JusSumguy

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A quandry

PT just up and died on me after I installed 4.05.7. Tried re-installing it.

I suspect it bonked the sql stuff. I didn't touch, or do a thing. It just died.

Here are a series of screen shots I got in the order I got em.


PT001.jpg


PT002.jpg


Clicked connect and got this...

PT003.jpg


Tried "new" and got the next screen.
Tried with and without the "already exists" ticked...

PT004.jpg


PT005.jpg


... and got this

PT006.jpg


-
 
J

js520

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888 released a new software update which changed the hand history format. The latest 4.05.7 BETA of PokerTracker 4 addresses this change, once you download this latest update your issues will be fixed.

On a related note, you probably should run the latest beta at all times. Anytime you have an issue the first thing our support team does is ask you to update to the latest beta before we can provide any help, this is the most logical first step to take because our development is forward looking, we cannot support older releases.

- TT

Thanks a lot! Problem solved
 
E

emirlidan

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I've attempted to use poker tracker and failed all i want to do is track my hand history but when I run the program my computer performance suffers maybe its just an outdated computer but my question is

is there any way to set it so it only tracks my progress I don't care about my opponents the way I look at poker is its one hand at a time
 
PokerTracker

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PT just up and died on me after I installed 4.05.7. Tried re-installing it.

I suspect it bonked the sql stuff. I didn't touch, or do a thing. It just died.


1) No need to reinstall. The issue is with Postgres, not PokerTracker. Reinstalling just replaces the PokerTracker 4 executable, it does not touch anything related to PostgreSQL.

2) Restart your computer, the error message is telling you that PokerTracker cannot connect to Postgres, so the first thing to do is restart your computer, which will also restart your PostgreSQL Server. If that does not help, then look at the services to make sure PostgreSQL is running (google Windows Services if you need help figuring out how to do that). If the service is not running, then you have an issue with your operating system that is beyond the scope of this support thread, contact us by creating a support ticket at PokerTracker.com.

3) If the service is running, then chances are the issue was caused by your firewall or antivirus software. Please read this guide for more help: https://www.pokertracker.com/guides...all-and-security-software-configuration-guide

Good luck!

- TT
 
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PokerTracker

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I've attempted to use poker tracker and failed all i want to do is track my hand history but when I run the program my computer performance suffers maybe its just an outdated computer but my question is

is there any way to set it so it only tracks my progress I don't care about my opponents the way I look at poker is its one hand at a time

Emirlidan.

1) If you suspect your computer is too old, then chances are you are right. Our minimum system requirements are listed here, but keep in mind these are just the minimum for workable performance... we actually recommend much better specs than this for a true workhorse machine.
https://www.pokertracker.com/faq/PT4#Minimum_Requirements

2) What you want from a tracker does not exist to the best of my knowledge, a tracker needs to record information on your opponents just so it can track your own results - after all your opponents are part of the equation when you win or lose, they are impossible to separate from your results. It may be best for you to not use a tracking program and instead just track your results in a spreadsheet the old fashioned way, something to consider for sure. We don't mind losing a potential customer, our goal is to make sure all player's needs are met to the best of our ability, if we do that then nature has its own way of making sure our company sells software ;-)

- TT
 
JusSumguy

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1)3) If the service is running, then chances are the issue was caused by your firewall or antivirus software. Please read this guide for more help: https://www.pokertracker.com/guides...all-and-security-software-configuration-guide

Went through the remedy options and this did it.

You can also try stopping the service (Start -> Programs -> PostgreSQL -> Stop Service), running a search on your computer for postmaster.pid and then deleting that file, then restarting the service and see if that helps.
Note that you may need to turn on 'View hidden files and folders', and the file should be in the folder ./Program Files/PostgreSQL/<version>/data
Thanx much. Great service you're providing here. Great product too.

-
 
PokerTracker

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Went through the remedy options and this did it.

Thanx much. Great service you're providing here. Great product too.

-

Which Guide did you get that quote from? Its not in the antivirus guide, did you grab it from a different one than the one I advised, or did you grab it from another article or post? I'm confused :eek:

Job well done, that was going to be my next recomendation! :tee:

- TT
 
JusSumguy

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Which Guide did you get that quote from? Its not in the antivirus guide, did you grab it from a different one than the one I advised, or did you grab it from another article or post? I'm confused :eek:

Job well done, that was going to be my next recomendation! :tee:

- TT
Clicked your link, then --> Trouble shooting --> PostgressSQL trouble shooting --> Unable to login to the Database...

And there it is, right there in the PT help files. :)

-
 
PokerTracker

PokerTracker

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Trick works with PT3,

https://www.cardschat.com/report.php?p=1993087

Probably not PT's fault but seat selection at WPN would be great.

What trick? The link you provided does not work. Also WPN is the Wizards Play Network, which we do not support (PokerTracker has nothing to do with Magic The Gathering), or are you referring to something else?

- TT
 
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