Pokerstars chests won’t open

najisami

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Any comments would be mostly appreciated.
Have you tried uninstalling the whole App and reinstalling it again ? You can even install it using a different browser. Before doing that, it could be a good idea to check if you have the latest Adobe flush player version and the same with Java.
 
G0930

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It is still possible to convert your coins to money, T$, merchandise and all kind of stuff, unless it's different from country to country !
it is in fact different. I can only convert to $. If I do not convert it, my coins get converted automatically after the end of each month
 
najisami

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That said, there is a bug in stars at the moment with the chests that relate to the Broadway challenge. (chests come up, don't open and then disappear)...but this is quite different from your current issue
That's weird, I don't have that problem. The chests do open since that challenge started.
 
G0930

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That's weird, I don't have that problem. The chests do open since that challenge started.
I don't even have that challenge . stupid restrictions^^ only cashgame and casino challenges ....
 
najisami

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I don't even have that challenge . stupid restrictions^^ only cashgame and casino challenges ....
What the hell ?!!? What kind of restriction is that ? Is it Austrian government related or just pokerstars choosing and picking ?
 
Syltan

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Hello mates, it’s been a long time since I’ve posted here, and there’s no PokerStars thread anymore.
Well, with no further ado, I own two or three chests and they wouldn’t open.
I’m trying for over a week and I wait a very long time and yet the chests won’t open.

I’m using iOS 6s version 12.5.6 only.

Any comments would be mostly appreciated.

Thanks in advance

Best regards;

P.S: also the Help Center isn’t opening...
Go to your friends install the client and try to open it.
 
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It happens to me constantly but I have always got them open by trying different things---eg I try logging off and logging back on--or I try logging on another device
 
G0930

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What the hell ?!!? What kind of restriction is that ? Is it Austrian government related or just Pokerstars choosing and picking ?
The latter... we didn't pass new legislations for gambling.
We're also excluded from the monthly chest challenges (rakeback) since march.
Still better than the situation for german players.
They are excluded of all promos and even some tournaments. Probably soon excluded from homegames too
 
najisami

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The latter... we didn't pass new legislations for gambling.
We're also excluded from the monthly chest challenges (rakeback) since march.
Still better than the situation for german players.
They are excluded of all promos and even some tournaments. Probably soon excluded from homegames too
WT...? What are you talking about man ? It just sounds ridiculous to me. Anyone has a clue WHY ? I mean, if you are allowed to make deposits and play, then what difference does a challenge make ? And what do Home Games have to do with anything ?
Sorry if I sound pissed off bro, but I am, just not at you. I think someone should talk to them and get some explanations.
THIS IS SOME REAL BULL***T MAN...
 
G0930

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WT...? What are you talking about man ? It just sounds ridiculous to me. Anyone has a clue WHY ? I mean, if you are allowed to make deposits and play, then what difference does a challenge make ? And what do Home Games have to do with anything ?
Sorry if I sound pissed off bro, but I am, just not at you. I think someone should talk to them and get some explanations.
THIS IS SOME REAL BULL***T MAN...
I only know it's due to new legislations in germany . Why we got restricitions all of a sudden I'm not sure but it's probably due to our insanely high gambling taxes which the casino hast to pay not the player.
Oh and we're banned completely from poker at partypoker. Casino and bets are still available lol. I never liked partypoker much so it's not a big loss for me
 
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najisami

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I only know it's due to new legislations in Germany . Why we got restricitions all of a sudden I'm not sure but it's probably due to our insanely high gambling taxes which the casino hast to pay not the player.
Oh and we're banned completely from poker at Partypoker. Casino and bets are still available lol. I never liked partypoker much so it's not a big loss for me
Yeah Partypoker is no big loss, never liked it either. They scammed me out of $35 once and their support sucked anyway. No idea if they became better now, but will never return there no matter what.
 
Suns of Beaches

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Yeah Partypoker is no big loss, never liked it either. They scammed me out of $35 once and their support sucked anyway. No idea if they became better now, but will never return there no matter what.
I really doubt party would scam u for a measly 35 dollars lol. Why should they?

Its amazing how peope use that word "scam" here on the forum.

And before u say "yes they did" please post full email history with them, otherwise no credibility sorry.
 
najisami

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I really doubt party would scam u for a measly 35 dollars lol. Why should they?

Its amazing how peope use that word "scam" here on the forum.

And before u say "yes they did" please post full email history with them, otherwise no credibility sorry.
Well, sorry man, I can't provide any of the required evidence ! Actually, I'm talking about something that happened in 2008. I was on a cash table and the weirdest thing happened (Never heard of it happening b4). All of a sudden, the log in window popped up prompting me to log in !!!! So of course I did not knowing that the table would be closed. Still not a big deal till I noticed that the money I had never got added back to my balance ($35.70). When I contacted them, they admitted that sometimes they do ask people to log in even though they are already logged in as a security measure, but they wouldn't try to find out what happened to my "insignificant" $35. I was on the phone with this guy and I asked him to just look at my balance before I started that session and look at the table where I was and how much I had there. He was nice enough to promise to do so and got rid of me. I called another time and was told that that kind of thing is impossible to happen... I finally was happy I could withdraw the rest of my funds with no further issues and uninstalled their software forever.

PS : Not looking for any pity or compassion here, let alone credibility...
 
Suns of Beaches

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Well, sorry man, I can't provide any of the required evidence ! Actually, I'm talking about something that happened in 2008. I was on a cash table and the weirdest thing happened (Never heard of it happening b4). All of a sudden, the log in window popped up prompting me to log in !!!! So of course I did not knowing that the table would be closed. Still not a big deal till I noticed that the money I had never got added back to my balance ($35.70). When I contacted them, they admitted that sometimes they do ask people to log in even though they are already logged in as a security measure, but they wouldn't try to find out what happened to my "insignificant" $35. I was on the phone with this guy and I asked him to just look at my balance before I started that session and look at the table where I was and how much I had there. He was nice enough to promise to do so and got rid of me. I called another time and was told that that kind of thing is impossible to happen... I finally was happy I could withdraw the rest of my funds with no further issues and uninstalled their software forever.

PS : Not looking for any pity or compassion here, let alone credibility...
Thanks a lot for ur interesting and friendly answer my friend. Very strange and i never saw something like that before wow.
 
Djon25

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I remember I had this, but I logged in from another device and everything worked out.
 
najisami

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Thanks a lot for ur interesting and friendly answer my friend. Very strange and i never saw something like that before wow.
Np man, I understood your reaction too because of what we see here on the forum. It's so easy for people to accuse those sites of all kinds of irregularities with no evidence whatsoever.
But I have to tell you that the same exact thing happened to me again on PS about a year ago, but the money I had in front of me was returned to my account right away (As usual with PS).
And I forgot to mention in my first reply that you were right about the mere $35 😂🤣, how could they "scam" anyone out of a couple of bucks when they are making tens of thousands of dollars a second (peak)...
I had that bad memory with them and their support, that's all 🤣😂🤣. Later man..
 
subluchuk

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Hello mates, it’s been a long time since I’ve posted here, and there’s no PokerStars thread anymore.
Well, with no further ado, I own two or three chests and they wouldn’t open.
I’m trying for over a week and I wait a very long time and yet the chests won’t open.

I’m using iOS 6s version 12.5.6 only.

Any comments would be mostly appreciated.

Thanks in advance

Best regards;

P.S: also the Help Center isn’t opening...
I m Not really sure about it but i think i heard rumours about there ist no more chests.I dont have a chest in the the top of the Screen while playing and neither do i have em in the Challenges section
 
Aballinamion

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Thank you all for your replies, I tried everything you suggested but isn’t working. Now PokerStars page isn’t opening in safari, and I cannot download chrome or Firefox for my cellphone is old and doesn’t support.
Now I have three chests and I cannot open none of them.

Could anyone kindly send a message to PokerStars support informing this problem? The help center also isn’t opening, hell!! It would be very kind of you if you could do it.

Best regards;
 
balo

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It's a common problem with Pokerstars , I have to try 3-4 times before the chest opens correctly.

It's poorly designed software with lots of bugs., Been like this for a long time.
 
Aballinamion

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Hey lovers, I’m resurrecting this thread because my chests continue not to open! PokerStars isn’t rigged it is bugged! 😂
I lost 3 chests that I couldn’t open and now I have 4 chests for the Cash Game Leaderboard. I need this chests damn it! 😊
Any ideas? Should I throw my iphone on the wall?
 
Aballinamion

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I have now 6 chests that won’t open! 😞

PokerStars isn’t rigged: it’s bugged! 😂

 
balo

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Again, best thing to do is try open from desktop of a PC, works better than from the phone. Or from an internet browser on your phone.
 
Dejange

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Hey lovers, I’m resurrecting this thread because my chests continue not to open! PokerStars isn’t rigged it is bugged! 😂
I lost 3 chests that I couldn’t open and now I have 4 chests for the Cash Game Leaderboard. I need this chests damn it! 😊
Any ideas? Should I throw my iPhone on the wall?

There are two options to resolve your issue (I had the same in the past with my old laptop):
1. Try to open them from another device: PC, laptop, smartphone.
2. Use TeamViewer or any other free software to connect with a PC from someone you have trust, log in to your PS account to that distance device using your credentials and succesfully open these f**king chests :p
 
interbul1908

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Do not worry . Even if you manage to open it, the profit is always there 1 free spin (0.05$) on Diamond Stars . A mockery on their part ! Are they that poor PS ? Absolutely always ! If someone opens a different reward than this I will ask them to show us a screenshot .
 
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O

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I had two chests I opened and they gave me a dollar for sports games but I looked and couldn't find it now I have four chests and I'm afraid the same thing will happen
 
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