- Mar 30, 2007
- Total posts
Has anyone challenged an unfair decision by a pokersite? Inquiring minds want to know. They seem to have all the power. Is there any recourse for the individual to appeal an unfair decision?
The usual approach is for people to post unsubstantiated, illogical and self-serving accounts that leave out the part of the story that incriminates them on a number of forums like this one.
what kind of unfair decision?
I didnt remove any personal information and just so you know I am not making this up I would forward it to you if you want. Sent : Friday, March 30, 2007 2:39 AMTo :Subject : RE:Cashier Support Form Submission #5176913Dear Play Atnight ,Thank you for contacting us again.I do apologize for the inconvenience this causes you. Unfortunately, theinvestigating department concluded that your account was a bonus abuser and thusclosed it.I regret that we cannot open it.Please do not hesitate to contact us back if you require further assistance oradditional information.Best regards,DebbieCustomer Support***Ensure the security of your account! Never give out your password and changeit frequently!***Post the email they sent and I'll tell you Particularly the bit referring to bonus abusing. Then we can review the Terms and Conditions of the site and the bonus scheme to establish where the alledged "abuse" took place. Obviously remove any personal info.
Well I played my heart out for March, and I even used my rent money ($750) to take advantage of their reload bonus to get more bonus dollars.
I presume there was one before that?
Their software is preferrential to low stake players.... meaning that you can leave a table with more money than you started with even if you fold every hand at .01 to .02 stakes tables.
I'm not suggesting you did anything on purpose, however no site is going to tolerate the exploitation of a risk-free loophole to their detriment.
Ultimate Bet is shady. Keep fighting, I hope you get your money back.
You know what would be great .... If you do think I was wronged by stumbling upon a weakness in UB's point system and got penalized unfailry for it - that you took the time to email their support and ask if this fact is true.
Ask them this:
"that if you sit at .01/.02 tables the UB points earned outweigh the blinds and that if you earn 2000 UB points you get $150.00 bonus" . Then ask them if you take advantage of this if they will call you a bonus abuser. Tell them you read it in Poker Forums and want to know the truth. This would really be helpful to me. If they get enough emails they might take my complaint seriously.
Then post their reply here.
Their email is firstname.lastname@example.org
send a copy of the email to the gaming commission that Ksorbust posted. The commission's email is email@example.com
P.S. Rats I shoulda put the word "sex" in the thread line and 400 people woulda read it by now, lol.