Bodog Brand to leave US Market/MMGG to Retain US Customers

[jchris67]

I have just recently began having problems with bodog. This don't make much sense because Bodog has always had great support and rarely makes a mistake. However, in the past week they have screwed my account up twice and the customer service has been less than desireable. The software also seems to be a bit more unstable. Has the transition already begun? Never had these issues with Bodog before.

 

[BodogBecky]

I have just recently began having problems with Bodog. This don't make much sense because Bodog has always had great support and rarely makes a mistake. However, in the past week they have screwed my account up twice and the customer service has been less than desireable. The software also seems to be a bit more unstable. Has the transition already begun? Never had these issues with Bodog before.

I'm sorry to hear that you have had a bad experience- can you PM me your account number so I can speak with a Senior CS manager about this? All the bodog brand licensees take great pride providing customers with excellent CS and take customer feedback very seriously.

Thank you kindly,

Becky

 

[jchris67]

They already took care of it. I'm assuming that I just got the wrong customer service representative. It just seemed strange because I have never gotten a bad CS rep in the past.They fixed my account and apologized for the inconvenience. Normally if they mess something up, it takes one email and they correct it. This time it took about 4 or 5 emails and talking to someone else. That is highly irregular as Bodog's CS has always been the best in the business. So it's all good Becky. Thank you for your concern.

 

[BodogBecky]

They already took care of it. I'm assuming that I just got the wrong customer service representative. It just seemed strange because I have never gotten a bad CS rep in the past.They fixed my account and apologized for the inconvenience. Normally if they mess something up, it takes one email and they correct it. This time it took about 4 or 5 emails and talking to someone else. That is highly irregular as Bodog's CS has always been the best in the business. So it's all good Becky. Thank you for your concern.

OK! Its my pleasure and please feel free to use me as a resource in the future, I'm just a PM away.

Becky

 

[jchris67]

That's great news Becky. You make me glad I joined Cards Chat. Thanks for all your help.

 

[BodogBecky]

That's great news Becky. You make me glad I joined Cards Chat. Thanks for all your help.

Thank you so much for that, you're welcome

 

[fletchdad]

That's great news Becky. You make me glad I joined Cards Chat. Thanks for all your help.

Becky is awesome and has been a great asset for us here.

 

[pfb8888]

becky ...when can you tell us you that bodog bought some full tilt software?

or hired some of their employees?