19:22Taylor D: Hello! Welcome to our Live Chat Department, my name is Taylor, how may I help you?
19:22Vito: hi taylor
19:22Vito: 2 things:
19:23Taylor D: Hi there, may I have your username please
19:23Vito: oVITOo
19:23Taylor D: Thanks, how can I help you ?
19:23Vito: soo...
19:24Vito: just went out in the 1k MOSS in 13th but when you look at the lobby it is all messed up
19:24Vito: i have a screenshot if you want it sent to you guys
19:24Vito: it says there were 11 left
19:24Vito: which makes going out in 13th impossible
19:25Vito: idk how much you guys kno about poker but amount of players left does effect how you play
19:25Taylor D: Yes please send the screenshot and the explanation to
support@americascardroom.eu so we can check on it, please note that we can not check tournament logs while the tournament is running
19:26Taylor D: And we do not make hand investigations through live chat
19:26Vito: ok thats the first thing
19:26Vito: second thing...
19:27Taylor D: Sure, go ahead please
19:28Vito: i had xxxx in my acct and the paytable shows that 13th is good for 10.20 and 1.02%
19:29Vito: i now have xxxx in my acct which is only 10$
19:29Vito: where is the .20 and where is the 1.02%
19:29Taylor D: That is depending on the tournament prize structure
19:30Vito: please inform me where I can read that the paytables are invalid/inaccurate
19:31Taylor D: Every tournament has its own tournament lobby and on it you will have the prize structure
19:31Vito: exactly
19:31Vito: that is what I just gave you
19:32Vito: the prize structure for THIS tournament
19:33Vito: I realize you in particular are not responsible for this..
19:33Vito: but someone is
19:33Taylor D: I will recommend you to add the question to the email cause if there is something wrong with it, we have to fix it for you and all players and report it with management
19:34Vito: do you know if the 1.02% is added when the tournament is completed? bc if so I can leave that out
19:34Taylor D: the prize for all players is pay once the tournament ends and not before
19:35Vito: not the gtd amount tho, right? bc that has been credited already
19:35Vito: well...minus the .20
19:36Taylor D: correct the GTD prize is automatically credited in the account
19:36Vito: ok and the % is credited after
19:36Vito: right?
19:37Taylor D: Once the tournament ends
19:37Vito: ok thank you for your help
19:37Vito: I will contact support regarding the lobby glitch
19:37Taylor D: Great
19:37Taylor D: Is there anything else I can assist you with?
19:38Vito: thats all. Thank you Taylor