PokerStars Home Games Issues

[Dejange]

I guess it is something related with my laptop, but interesting to know if someone else is facing trouble when opening Home Games section on pokerstars?

From time to time, it freezing out in this mode (not opening):

 

[georgi krastev]

Acceptance of cookies was required for me (I had the same screen); After waiting a few seconds (there is the same screen again) and the menu is displayed...

You could contact support... If the problem persists

 

[rhoudini]

I am having the very same issue sometimes. When it freezes, I need to restart the application in order to try again.

 

[vladsink]

I'm getting error 101 and support hasn't been able to help yet, so I can't participate in forum games

 

[julio gonzalez]

Hello since PS I implemented the Aurora system several people have had problems

 

[ADRI7HO]

I guess it is something related with my laptop, but interesting to know if someone else is facing trouble when opening Home Games section on Pokerstars?

From time to time, it freezing out in this mode (not opening):

View attachment 339990

Sometimes the problem happens, in such cases, if I exit the software and then re-enter, the problem is usually solved.

 

[Ron112355]

Yes quite often actually, an easy fix is to exit the client and reopen it again.
FYI if you have already registered for the game you want to access you can just go to your "Registered in Tournaments" and open the game lobby from there.

 

[lauestla]

I sometimes have the same issue and I think it's since the last PS update.

 

[iwont20]

I'm getting error 101 and support hasn't been able to help yet, so I can't participate in forum games

You can register on your mobile phone and play on PC/laptop, actually. Or play via your mobile, as Home games are available there.

 

[tovas]

I'm getting error 101 on laptop and mobile (

 

[iwont20]

I'm getting error 101 and support hasn't been able to help yet, so I can't participate in forum games

You can register on your mobile phone and play on PC/laptop, actually. Or play via your mobile, as Home games are available there.

I'm getting error 101 on laptop and mobile (

Yes, sorry guys. This info that I posted yesterday is not accurate anymore 😭

Just a few days ago I was able to register via mobile phone and later play on laptop, but today the App forced me to update and after that Home games are unavailable on mobile too 😔😔

 

[georgi krastev]

I can't log in either - and the photo has been changed...

 

[georgi krastev]

I contact with the support, they say this:

You all, if you want, can try this... i'm not trying yet, I'm going to try...

 

[steve01991]

for me, it starts working if i wait a few minutes, but my laptop is old, so it takes a while to get going.

 

[georgi krastev]

I contact with the support, they say this:
View attachment 340149
You all, if you want, can try this... i'm not trying yet, I'm going to try...

Done!

(Note: I deleted only the second folder (PokerStarsBrCache), since I didn't find the first one - there isn't one (at least for me)...

 

[riff_raff312]

Yes i have had this problem but after i selected allow necessary cookies only have not had it again.

 

[Dejange]

I contact with the support, they say this:
View attachment 340149
You all, if you want, can try this... i'm not trying yet, I'm going to try...

Worked for me, too! Thanks Georgi

 

[georgi krastev]

Worked for me, too! Thanks Georgi

You are more than welcome, Dejange, my old captain!!! 💓

 

[Tammy]

I contact with the support, they say this:
View attachment 340149
You all, if you want, can try this... i'm not trying yet, I'm going to try...

This is great! Thanks for posting.

 

[vladsink]

It hasn't helped me yet, but I'm not giving up

 

[georgi krastev]

It hasn't helped me yet, but I'm not giving up

If you tried this way and it didn't work for you, you could contact the poker room support...

 

[vladsink]

Если вы попробовали этот способ, и он у вас не сработал , вы можете обратиться в службу поддержки покер-рума...

support advised me something else, which, however, did not help either

 

[georgi krastev]

support advised me something else, which, however, did not help either

Are you sure you are doing all the steps in order?

 

[iwont20]

support advised me something else, which, however, did not help either

The only thing that helped me was logging into the mobile app via mobile internet, not Wi-Fi . Then HG do load, but not every time. But I managed to register for the upcoming games.

 

[MK_]

....yeah it freezes like that everytime, just sits there and won't load... tired of having to try every trick in the book to fix ps issues and nothing works, can't play replay on the weekeds cuz the games are all so early for me, it's frustrating trying to play poker these days👎