K
kkami
Rock Star
Silver Level
You need to contact their support service again. I think they will decide this issue in your favor.
They won't:
Hello,
Thank you for your email.
We are sorry, but your account cannot be reopened. We take our responsible gaming obligation most seriously, so if we have permanently closed your account at any point, we cannot reopen it.
We hope you understand our position and wish you well in the future.
Regards,
Stars Support