PokerStar froze my account

[mateuszjason]

this can not be true. Today I tried to log into my poker stars account, I get a message that my account has been frozen. I have been at home for 12 weeks, waiting for the knee reconstruction surgery, astroscopy. now I am after surgery and I have no job and no means of livelihood for 4 months. I have been playing poker for 12 years, for the first time in my life I have mobilized to do a platinum level here at cardschat I was happy like a child that I can play every day and play freerolls at P * And they freeze my account. Help I hope you can unscrew this.

 

[valetgll]

In this case, you played with one IP address and this is enough to block. These are their rules.

 

[ProfesorParata]

this can not be true. Today I tried to log into my poker stars account, I get a message that my account has been frozen. I have been at home for 12 weeks, waiting for the knee reconstruction surgery, astroscopy. now I am after surgery and I have no job and no means of livelihood for 4 months. I have been playing poker for 12 years, for the first time in my life I have mobilized to do a platinum level here at cardschat I was happy like a child that I can play every day and play freerolls at P * And they freeze my account. Help I hope you can unscrew this.

Good afternoon, I am very sorry for what is happening to you, and apparently the same thing is happening to a lot of people. But what is annoying is that here in CardsChat there are several users saying that what happens to you and me is a lie and that PokerStar is right to close our account, I just hope that PokerStar closes them and then they come to write for here to tell you: I warned you. Friend, I hope you can solve, I left it like that and did not write to PokerStar Support anymore, only that to every person I know I say, Withdraw your Funds as a precaution.

 

[JordanH]

I sympathize and hope that your issues with pokerstars get resolved.

You initial post got me to thinking. I see no good reason for poker sites to accommodate money transfers between players in the first place. Do brick and mortar casinos allow and/or facilitate transfers between players?

They're not a bank. They're not Western Union. They're not paypal. Their business is to provide a platform to play poker and other casino games. That should be all they do. Anything else just complicates matters.

Can anyone think of one good reason?

 

[fundiver199]

I see no good reason for poker sites to accommodate money transfers between players in the first place.

I guess they offer it as a service to players, who might want to donate or borrow a small amount of money to a poker buddy. In that situation a player to player transfer is much easier and faster for both players and the poker site than a withdrawal and then a deposit. And if this can get broke players back at the tables faster, the poker site obviusly also earn more rake money.

Going back to OP its apparent from his long correspondence with support, that they suspect him of being part of some kind of cullusion / multiaccounting ring. So its not only about sending 10$ to his son. And since we dont know, what really happened, it seems most fair to me to not have an opinion about it. Which is why, I have refrained from commenting in this thread until now

 

[successlaw]

I think they suspect some multi account and that's the reason I guess

 

[ProfesorParata]

I sympathize and hope that your issues with Pokerstars get resolved.

You initial post got me to thinking. I see no good reason for poker sites to accommodate money transfers between players in the first place. Do brick and mortar casinos allow and/or facilitate transfers between players?

They're not a bank. They're not Western Union. They're not PayPal. Their business is to provide a platform to play poker and other casino games. That should be all they do. Anything else just complicates matters.

Can anyone think of one good reason?

Hi JordanH, thank you for wishing us a solution. On the other hand, I explain that yes, indeed in a Casino you have your chips in your hands, and you can easily give it to another person without any problems, as long as they are not seated at the same table or are in the same tournament , that is done very frequently.

 

[ProfesorParata]

I guess they offer it as a service to players, who might want to donate or borrow a small amount of money to a poker buddy. In that situation a player to player transfer is much easier and faster for both players and the poker site than a withdrawal and then a deposit. And if this can get broke players back at the tables faster, the poker site obviusly also earn more rake money.

Going back to OP its apparent from his long correspondence with support, that they suspect him of being part of some kind of cullusion / multiaccounting ring. So its not only about sending 10$ to his son. And since we dont know, what really happened, it seems most fair to me to not have an opinion about it. Which is why, I have refrained from commenting in this thread until now

Thank you for your excellent comment, and indeed those from PokerStar Support suspect that I committed fraud, however they asked me for personal documents and I gave them all, and I even gave them more precautions than they requested, so that they could state that I am indeed who I say I am, and it is okay for them to SUSPECT, now what is NOT okay is for them to ASSURE that I committed fraud, and do not prove to me with evidence what PokerStar is claiming, that is my point, they deny me the right to defense, simply They close my account without proving anything at all, they are only suspicious, and I explained the reason for their suspicion. Thank you very much for your contribution to this community with your excellent comment. In fact I was worried because from here CardsChad you transferred $ 15 to me from the PokerStars account called "CRStals" managed by you, can you imagine that PokerStars would also have blocked your account? It is absurd to think that because someone transfers money to you via P2P to another player that makes it Collusion.

 

[ProfesorParata]

I think they suspect some multi account and that's the reason I guess

Yes, I have already written it many times, SUSPECT, but they cannot close your account due to a suspicion, can you imagine that every time someone suspects something they will take you to jail? It is something really meaningless, well, at least that is what I think. I remember something that applies in the judicial systems of the world: "all are innocent unless proven otherwise"

 

[ProfesorParata]

I guess they offer it as a service to players, who might want to donate or borrow a small amount of money to a poker buddy. In that situation a player to player transfer is much easier and faster for both players and the poker site than a withdrawal and then a deposit. And if this can get broke players back at the tables faster, the poker site obviusly also earn more rake money.

Going back to OP its apparent from his long correspondence with support, that they suspect him of being part of some kind of cullusion / multiaccounting ring. So its not only about sending 10$ to his son. And since we dont know, what really happened, it seems most fair to me to not have an opinion about it. Which is why, I have refrained from commenting in this thread until now

This is so serious that you guys from CarsChat transferred $ 15 to me from the PokerStar account called "CRStals", I was worried because I thought that I could also close your account for having transferred money to me. It is not possible for PokerStar Support to suspect that by making a P2P transfer it believes that these people are playing in collusion, a total failure

 

[theANMATOR]

Thank you, but we do not play from the same computer, my son lives in the Vargas State and I in the Miranda State, the worst of the case is that the PokerStar fraud department issues a final decision, which is absolutely absurd, since all people have the legitimate right to defense anywhere in the world. I have read in other forums that PokerStar does this very frequently, especially to new players, STEALING the money they have in their accounts under a SUSPECT of fraud, I know that many here will ignore my writing, until it happens to them, because of what happens to them. I suggest that you take out ALL of your money that you have at PokerStar, as you are at risk of losing Everything, and with no right to claim. You can check here on CardsChat how a PokerStar user stole $ 18,000 from him, and they allow you to get your money out under a bank excuse, since they don't even allow you to transfer it to another player. In conclusion for me, PokerStar is a Fraudulent site.

This sucks for you. Hope it gets resolved so you can continue to play there.
How much did they confiscate?

 

[Zorba]

I had not played online poker, I only played at live tables, but due to COVID-19 I could no longer continue playing, and I saw as an option to play online, my son recommended PokerStar to me, and I opened an account, they did not accept me none of the payment methods that I weighed, I wrote to Support and they told me that for my country (Venezuela) the best thing I could do was give the money to a friend and then transfer it to him again, well I did not want to do it, I I consider myself a good player so I opted to sign up for freeroll tournaments, and I won several, so my son asked me for $ 10 per player transfer and I sent it to him, and then he gave it back to me via several penny transfers. And that seemed enough to PokerStar Support to freeze my account with the funds included, which is not fair at all, since I NEVER sat with my son at any table, but their decision is final and therefore they closed my account, something totally unfair.

If it looks like money laundering or another type of fraud they do what is needed, Poker Stars would have a reason to name those other players that they mentioned, they don't close someone's account for no reason, they want people to play, it's how they make their money.

Play at ACR, it's a lot easier to get away with it.

:top:

I wonder if I'm the only one who doesn't face such problems?:dontknow:
probably not alone. what you need to do so that the account is blocked.:hmmmm2:

Definitely not alone.

 

[fundiver199]

Poker Stars would have a reason to name those other players that they mentioned, they don't close someone's account for no reason, they want people to play, it's how they make their money.

Exactly. When people post a story like this to a poker forum, they are often not quite as innocent, as they pretend, and they are really just on some kind of vendetta against the site, that banned them

 

[SAKhur]

I've been in a similar situation. I had to write to the support service. We were able to come to an agreement and I was unblocked. The main thing is to answer their questions honestly, openly, without hiding anything. I wish everyone in a similar situation success.

 

[theANMATOR]

Exactly. When people post a story like this to a poker forum, they are often not quite as innocent, as they pretend, and they are really just on some kind of vendetta against the site, that banned them

Often not relaying all the information and details that went on before the ban, leaving out critical details. :icon_thum

 

[ProfesorParata]

Often not relaying all the information and details that went on before the ban, leaving out critical details. :icon_thum

What other information do you need? Ask for it and I will gladly give it to you, or if you want, ask PokerStar support, and show them this microforum in which I authorize them to give you all the information they want to know about me. situation on that game site.

 

[theANMATOR]

What other information do you need? Ask for it and I will gladly give it to you, or if you want, ask PokerStar support, and show them this microforum in which I authorize them to give you all the information they want to know about me. situation on that game site.

I don't need any information - I'm sure they banned you for legitimate reasons. Poker Stars wants players to play - they earn money from every player.

Just pointing out - most of the posts that are - boo hoo they banned me - do not contain ALL the information. Usually the thread only paint the banned party in a innocent light - which is more often than not - false.

 

[fundiver199]

I don't need any information - I'm sure they banned you for legitimate reasons. Poker Stars wants players to play - they earn money from every player.

Just pointing out - most of the posts that are - boo hoo they banned me - do not contain ALL the information. Usually the thread only paint the banned party in a innocent light - which is more often than not - false.

In this case the credibility of OP also went down the drain, when he started another thread claiming, that he figured out some fool-proof way to beat the rigged RNG on the site, that banned him

 

[dallam]

You mentioned 14 names, I really believe that:
eltipofeo
eltipobello
eltiponormal
These 3 users can be the same person.

 

[ProfesorParata]

I don't need any information - I'm sure they banned you for legitimate reasons. Poker Stars wants players to play - they earn money from every player.

Just pointing out - most of the posts that are - boo hoo they banned me - do not contain ALL the information. Usually the thread only paint the banned party in a innocent light - which is more often than not - false.

Well in just 2 paragraphs you contradict yourself, in it you say "I don't need any information", and in the next paragraph you write: "they don't contain ALL the information", then define yourself, what do you want? To give you information or not to give it to you? The truth is that it is very difficult to maintain a high-profile debate with such incomprehensible writings.

 

[ProfesorParata]

In this case the credibility of OP also went down the drain, when he started another thread claiming, that he figured out some fool-proof way to beat the rigged RNG on the site, that banned him

Until my God? You really don't understand my writings, and I don't understand the reason why you keep citing them.

I am going to explain to you nowhere do I affirm what you say, really that you are very wrong in your way of understanding my writings, since, I have NEVER written that: "he discovered an infallible way to win", that is an absolutely false interpretation. of my writings.

Do yourself a favor, stop nagging.

 

[Djon25]

They thought you were playing with two profiles

 

[ProfesorParata]

You mentioned 14 names, I really believe that:
eltipofeo
eltipobello
eltiponormal
These 3 users can be the same person.

Sir, I inform you that the 14 accounts that appear in my writing were mentioned in an email that the PokerStar support people sent me, I had not heard, nor named, nor played with any of those users, please read another You see my writing so that you understand better and thus avoid mentioning something false on my part.

 

[ProfesorParata]

They thought you were playing with two profiles

Yes, friend, that is correct and the unfair thing was that they closed my account and even though I sent the documents that they requested, they still decided to close my account and did not give me the right to defense, but unilaterally closed access to my account freezing the funds that he had there and without the right to claim.

So to people who understand what happened to me, I suggest they withdraw their money from that gaming site (PokerStar), and just keep enough balance to play, and withdraw everything else immediately.

Just keep in mind that PokerStar does not give you interest for having your money stored in your accounts, whereas if you have your money in a bank account it will give you interest for keeping your money there.

 

[Tammy]

Closing this one too since it serves no purpose except for the author to come back and argue with anyone who offers advice.