i play there without problems and if you not intend to abuse bonuses or use forbidden programs, they do not bother you and there is no issues with withdrawing and your account. did you deposit for bonuses and then try cashout? because this behaviour they dont like and i had problems in the past for this too.
I have played on
888 Poker for a little over a year combined. It has been with two different accounts, because I have moved to a new country, and both are regulated markets. So
888 Poker closed my first account and asked me to open another one in the new country, which I then did.
In both markets I was asked to send documents to verify my identify, and that the credit card used to deposit was actually mine. I have withdrawn money multible times, and it has always been processed fast and without any kind of discussion. After 2-3 banking days the money has always been in my account.
I have also had the same experience on PokerStars. So honestly when people report about these kind of problems in forums, I cant help but think, that usually there is some part of the story, which they dont share