Official 888 Poker Support Thread

[Highfish]

It just pisses me off. The site closes spontaneously all the time and I have to log in again. If I do that, I have a 5-minute blocking period due to German regulations.
Means I watch and my blinds are posted. Happened to me just now at two final tables.
I'm really annoyed.

 

[Karamanga89]

Hi, software update doesn't work, it tries loading some page that gives and error. Uninstalling runs into the same issue.

 

[Highfish]

Due to German regulations, I am allowed to play a maximum of 4 tables. This means either 4 on 888, or for example 2 on Stars and 2 on 888.
If I play 2 tournaments on Stars and these are finished and those on 888 are still running, I am not allowed to close Stars. Otherwise I get a five-minute ban on 888.
A pop-up appears on 888 with the message that I have just closed another client and as a punishment I have to endure a so-called 5-minute cool-down phase. I can see the tables and my blinds and antes are posted in the tournament, but I can't act.

The same thing also happens to me when I only play on 888. I have just played 3 tournaments and one cash game table on 888.
Suddenly all three tournament tables freeze, only the cash game table continues to run normally.
Now I think it can happen. Keep playing the cash game table and wait. After a few minutes, the tournament tables are still frozen. I then closed the client and restarted it.
Surprise, the tournament tables were running again, but I received the infamous pop-up that I had just closed another client and was therefore rewarded with a 5-minute cool-down phase and had to watch my blinds and antes being posted again without being able to do anything.
But that's not true!!!!!!!
I just restarted 888 and did not close another client!!!!!

What else can I do but wait the five minutes?
After the waiting time, I play a hand and all three tables freeze again.
The same game starts all over again, I close 888 and am again rewarded with a waiting time of 5 minutes during which I cannot do anything.
Of course with the wonderful pop-up that I have just closed a third-party client and am therefore blocked for 5 minutes.

This is definitely a mistake for which I hold 888 responsible, as I never closed a third-party client, but only had to restart the opened and played 888 client due to the difficulties described.

I think this crap only affects German players due to these stupid German regulations.

Perhaps one of my fellow countrymen has had the same experience.
And to prevent this from happening, my PC is extremely powerful and last generation.
If I play on Stars 4 tables, this never happens to me.

Maybe the rep can look into this problem.

In any case, I am extremely annoyed and am seriously considering whether I should even play tournaments on 888 anymore.
It's not the first time this has happened to me and especially when you have a deep run and the blinds and antes are high and the effective stakes are low, it's particularly painful.

Sorry for the long post but I had to get this out.

 

[Suns of Beaches]

Is @888Rep still active here?

Played yesterday the first time for a few hours on the new pc version.

I agree with others its a a step in the right direction but we are not there just yet:

- i noticed u got rid of that annoying "beep beep" noise when time is running out and the timebank is about to start. Now its only a noise when its our turn. This is fine but i think we still need some noise to remember us a second time that its our turn. Something like the sound before but less annoying.

- give people the option to turn off avatars and/or let people upload their own avatar.

-give people the option to turn off winner animation

- there was a sitout bug when i was multitabling. Many playars would show as "sitout" were actually on the table and playing (myself for example). Annoying as hell. Please get rid of that bug asap.

- Give people the option to choose their seat on the table.

Thanks.

 

[Highfish]

Since the update, every time I start the Client a Clogfile appears on my desktop.
Anyone else the same problem?

 

[Goggelheimer]

Due to German regulations, I am allowed to play a maximum of 4 tables. This means either 4 on 888, or for example 2 on Stars and 2 on 888.
If I play 2 tournaments on Stars and these are finished and those on 888 are still running, I am not allowed to close Stars. Otherwise I get a five-minute ban on 888.
A pop-up appears on 888 with the message that I have just closed another client and as a punishment I have to endure a so-called 5-minute cool-down phase. I can see the tables and my blinds and antes are posted in the tournament, but I can't act.

The same thing also happens to me when I only play on 888. I have just played 3 tournaments and one cash game table on 888.
Suddenly all three tournament tables freeze, only the cash game table continues to run normally.
Now I think it can happen. Keep playing the cash game table and wait. After a few minutes, the tournament tables are still frozen. I then closed the client and restarted it.
Surprise, the tournament tables were running again, but I received the infamous pop-up that I had just closed another client and was therefore rewarded with a 5-minute cool-down phase and had to watch my blinds and antes being posted again without being able to do anything.
But that's not true!!!!!!!
I just restarted 888 and did not close another client!!!!!

What else can I do but wait the five minutes?
After the waiting time, I play a hand and all three tables freeze again.
The same game starts all over again, I close 888 and am again rewarded with a waiting time of 5 minutes during which I cannot do anything.
Of course with the wonderful pop-up that I have just closed a third-party client and am therefore blocked for 5 minutes.

This is definitely a mistake for which I hold 888 responsible, as I never closed a third-party client, but only had to restart the opened and played 888 client due to the difficulties described.

I think this crap only affects German players due to these stupid German regulations.

Perhaps one of my fellow countrymen has had the same experience.
And to prevent this from happening, my PC is extremely powerful and last generation.
If I play on Stars 4 tables, this never happens to me.

Maybe the rep can look into this problem.

In any case, I am extremely annoyed and am seriously considering whether I should even play tournaments on 888 anymore.
It's not the first time this has happened to me and especially when you have a deep run and the blinds and antes are high and the effective stakes are low, it's particularly painful.

Sorry for the long post but I had to get this out.

You are one of the lucky people that are able to play on 2 regulated sites the same time.

For me and, I think, the most others it works the way one site 4 tables max.,
no other site lets you register to a tournament or cash game table if there are perhaps 2 “free” tables slots.

One more thing to mention, I was also not able to rail someone on GG when I had opened 888 and closed that before.

The LUGAS System, with it's not all times immediately removing the log-in flag, is a pain in the ass.
Even the 5 minutes block is not working correct, the system is laggy with a not acceptable delay (more than 5 minutes).
This may be a problem on both sides,
the poker room if their systems are under heavy stress to send out the log-out response to the LUGAS System,
or the LUGAS system side if it is not equipped in the right scaling for accepting large enough numbers of log-in/log out flags.

The rooms are forced to obey the “Big Brother” systems, no matter how faulty they have been implemented.

My clear rule there, I obey big brother and play only on one site,
log out on this site, and wait way more than 5 minutes before switching to another site.

Se what you can change and change it, see what is not in your powers to change it and accept it. (Sad but wise)

No Clogfile here, even with the option to see hidden and restricted files(a Windows explorer option) enabled.

 

[Tigroslav]

Hi, could you please explain how I can stop the CLogFile appearing on my desktop every time I open or close 888poker?
Is it possible to disable that or at least designate it to be created somewhere in the 888poker folders instead of the desktop?
Thanks.

 

[Highfish]

The support is a joke.
I wrote to them and described the problem with the log file in detail.
Today I received an answer that has nothing to do with my request.

*doublefacepalm*

 

[888Rep]

Hi, software update doesn't work, it tries loading some page that gives and error. Uninstalling runs into the same issue.

When you uninstall you must restart your device before you re-install it again.

Regards

 

[Poker Orifice]

Since the update, every time I start the Client a Clogfile appears on my desktop.
Anyone else the same problem?

It is the same for me.

 

[Poker Orifice]

None of the play back buttons work on the Hand Replayer. (you cannot 'pause' it, back it up, move forward 1 frame/street, etc.).

So for using it as a tool to review one's game by taking screenshots of a couple streets (preflop, flop.. turn) it's not possible to do this. You can just watch it zip through the hand quickly and that's it. Why even have those buttons there on that table if none of them actually work?

 

[FastOne]

None of the play back buttons work on the Hand Replayer. (you cannot 'pause' it, back it up, move forward 1 frame/street, etc.).

So for using it as a tool to review one's game by taking screenshots of a couple streets (preflop, flop.. turn) it's not possible to do this. You can just watch it zip through the hand quickly and that's it. Why even have those buttons there on that table if none of them actually work?

They do work for me, which is weird that it does for some and not for others. But the Flop, Turn and River buttons don't work. Only the Arrow buttons, Stop and Pause work.

 

[Dontmindme]

What is this 888 icon on the player name? It's not in the player image... how would you do this? Does this signify an 888 player? I asked support on the App and they were going to check it out, weeks ago. Is this a bot?

 

[888Rep]

It is the same for me.

It's not a problem as it actually does nothing. Just delete it .

Regards

 

[888Rep]

Hello from 888poker,

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The only thing you have to do is showcase your streaming skills between March 16th and April 15th.

Just stream yourself playing your favorite games on 888poker for 4 hours a week or more, and you’re in the running.

Don't miss the chance to become the new face of 888poker!

Click here for more information.

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[Poker Orifice]

Hello from 888poker,

888poker's Stream On Contest: Your Shot at Joining the StreamTeam!

Attention streamers! 888poker is thrilled to announce the Stream On Contest, searching for the next member of our exclusive StreamTeam.

The only thing you have to do is showcase your streaming skills between March 16th and April 15th.

Just stream yourself playing your favorite games on 888poker for 4 hours a week or more, and you’re in the running.

Don't miss the chance to become the new face of 888poker!

Click here for more information.

Are YOU the Next Newest 888poker Streamer?

888poker is on the lookout for our next StreamTeam poker player. There’s an annual contract for the ultimate winner in our first-ever Stream On contest!

www.888poker.com

Awesome! I can't wait to join Aaron & the gang over at 888 (I will give it a good try)

 

[Suns of Beaches]

Is @888Rep still active here?

Played yesterday the first time for a few hours on the new pc version.

I agree with others its a a step in the right direction but we are not there just yet:

- i noticed u got rid of that annoying "beep beep" noise when time is running out and the timebank is about to start. Now its only a noise when its our turn. This is fine but i think we still need some noise to remember us a second time that its our turn. Something like the sound before but less annoying.

- give people the option to turn off avatars and/or let people upload their own avatar.

-give people the option to turn off winner animation

- there was a sitout bug when i was multitabling. Many playars would show as "sitout" were actually on the table and playing (myself for example). Annoying as hell. Please get rid of that bug asap.

- Give people the option to choose their seat on the table.

Thanks.

@888Rep could u please send this review over? 1k thanks.

 

[19aleks57]

Hello! can I ask you why my freerolls on 888 disappeared?

 

[888Rep]

Hello! can I ask you why my freerolls on 888 disappeared?

did you check your filters?

 

[ADRI7HO]

Will there be 888 CC Freerolls this week because I don't see it in the software yet?

 

[Andyreas]

Will there be 888 CC Freerolls this week because I don't see it in the software yet?

I had a quick look and I can see today's game. 🎉

 

[ADRI7HO]

I had a quick look and I can see today's game. 🎉

Perfect, I can see it too.

 

[Poker Orifice]

Due to German regulations, I am allowed to play a maximum of 4 tables. This means either 4 on 888, or for example 2 on Stars and 2 on 888.
If I play 2 tournaments on Stars and these are finished and those on 888 are still running, I am not allowed to close Stars. Otherwise I get a five-minute ban on 888.
A pop-up appears on 888 with the message that I have just closed another client and as a punishment I have to endure a so-called 5-minute cool-down phase. I can see the tables and my blinds and antes are posted in the tournament, but I can't act.

The same thing also happens to me when I only play on 888. I have just played 3 tournaments and one cash game table on 888.
Suddenly all three tournament tables freeze, only the cash game table continues to run normally.
Now I think it can happen. Keep playing the cash game table and wait. After a few minutes, the tournament tables are still frozen. I then closed the client and restarted it.
Surprise, the tournament tables were running again, but I received the infamous pop-up that I had just closed another client and was therefore rewarded with a 5-minute cool-down phase and had to watch my blinds and antes being posted again without being able to do anything.
But that's not true!!!!!!!
I just restarted 888 and did not close another client!!!!!

What else can I do but wait the five minutes?
After the waiting time, I play a hand and all three tables freeze again.
The same game starts all over again, I close 888 and am again rewarded with a waiting time of 5 minutes during which I cannot do anything.
Of course with the wonderful pop-up that I have just closed a third-party client and am therefore blocked for 5 minutes.

This is definitely a mistake for which I hold 888 responsible, as I never closed a third-party client, but only had to restart the opened and played 888 client due to the difficulties described.

I think this crap only affects German players due to these stupid German regulations.

Perhaps one of my fellow countrymen has had the same experience.
And to prevent this from happening, my PC is extremely powerful and last generation.
If I play on Stars 4 tables, this never happens to me.

Maybe the rep can look into this problem.

In any case, I am extremely annoyed and am seriously considering whether I should even play tournaments on 888 anymore.
It's not the first time this has happened to me and especially when you have a deep run and the blinds and antes are high and the effective stakes are low, it's particularly painful.

Sorry for the long post but I had to get this out.

Wow! This sounds extremely frustrating! The 5min. cooldown period would in fact be doing the opposite of its intended purpose (ARGH!!!).

I too have been (had been) regularly experiencing the tournament tables freezing up on me and I'd need to close the site and re-open to get them going again. My computer isn't new & powerful like your's but it is more than sufficient for playing on 5 sites at a time, with 15+ tables running, along with PT4; while also watching a Twitch streamer; and having music playing from Youtube and having Facebook Messenger open. None of the other sites ever crash on me. I mentioned this to 888 support, they said 888 is crashing because I'm running too many programs at a time ... sigh

BUT... ever since the recent update, 888 has not crashed on me a single time (fingers crossed). I have experienced a few other quirks with it though
ie.
- I keep losing my player notes (I keep extensive notes & it is frustrating to see no prior tags on my tables even when I recognize some of the players and can recall how I had those ones tagged)
- Hand Replayer doesn't work properly
- bet slider has malfunctioned on me a few times. (ie. today when I went to 4Bet allin for 100bb, instead it just 'clicked it back' (made the min. re-raise size). Not cool

Here's hoping they continue their efforts to improve the poker site.

 

[Colbefc]

To open 888 on my PC I have to right click on my mouse and "run as administrator." If I try to open normally
nothing happens, this is a pain.

 

[valeski 28]

Good afternoon.888 .When I knew that 888 was going to stop operating in my country Peru,I asked the 888 support the information about how I could withdraw my money.They asked me to confirm my bank details in order to make the withdrawal manually.So, I did it.That was February 12.Their response was 4 days later thanking me for contacting them and confirming my bank details.They also said they had updated them on my gaming account and my future withdrawal would be process according to those details. However, that response was on February16th It is going to be almost 3 weeks and the money is not on my bank account yet.pokerstars stopped operating in my country almost at the same time and the withdrawal was fast and easy ...less than 2 minutes.I hope this can´t take any longer.My username is vaal028.Thanks in advance