Official 888 Poker Support Thread

toots babos

toots babos

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could you please let us know when the site is back to "business as usual" so that i can try and open up the lobby again and see if im able to sign up please?

thanks
 
MasterOfDisaster

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Also why not open registration just one hour before the start for these crowded but mostly nice guaranteeds freerolls?

So that people will reg that actually want to play these and not reg one like 3+ hours in advance to never show up , it will cut down numbers so will take less time to complete and topprizes might be somewhat better cause less entrants , less places paid.

I do ask this everywhere , cause it seems not much rooms are promoting PLO.
Even more when it is an action game and I think creates more rake as NL.
But are you ever considering a PLO promotion?
 
8

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There was quite some issues yesterday again.During that Halo-win freeroll. Shortly after start of toournament, I got disconnected and could not log back.

When I finally got back, tournament was running again, apparently couple of lucky players connected first and was able to steal blinds from unlucky sit-outs. I was trying to get in, but only got message "you cannot join this tournament at the moment" until I lost rest of chips.

Maybe those tournaments should go back to 8000-9000 people at max, I always saw such issues when 888poker started to increase max number of players.

Anyway its just a freeroll, so no big deal for me.

Hi,

Unfortunately the connection issues were sitewide and not related to large freeroll sizes. We apologize for the troubles you had in this tournament, and are pleased to say that things now seem to be stable on the site.
 
8

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could you please let us know when the site is back to "business as usual" so that i can try and open up the lobby again and see if im able to sign up please?

thanks

The site seems to be stable and working well now. Please give it a try and let me know if you have any issues.
 
moots

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The site seems to be stable and working well now. Please give it a try and let me know if you have any issues.

888 is still having issues. Today I was trying to play the "apology" freerolls because of last Sunday's disconnection issues, but can't log in. Most people are sitting out, so they're obviously having the same problem.
 
psychotie

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It s really not nice.
888 has to work really on its server problems.
In the last week they had so much problems and they will lose lots of players , who do not accept the laggs all the time in a tournament.
gl on and off the felts
 
PokerFunKid

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Also why not open registration just one hour before the start for these crowded but mostly nice guaranteeds freerolls?

So that people will reg that actually want to play these and not reg one like 3+ hours in advance to never show up , it will cut down numbers so will take less time to complete and topprizes might be somewhat better cause less entrants , less places paid.

I do ask this everywhere , cause it seems not much rooms are promoting PLO.
Even more when it is an action game and I think creates more rake as NL.
But are you ever considering a PLO promotion?

+1

Also, recently i've been participating in the 888 dream package video. I was told the results would've been posted afte 1 week. 3 weeks later still no result and no message about it. Later the winner was announced on twitter but no message to the other finalists about who won. 888poker also said everyone who votes gets a free ticket. Me, and many others never got this ticket. Now in the halloween freeroll promo i got a e-mail i got a free ticket. Never got one. Just some small things, but it isn't giving a nice name to the server.
 
Poker Orifice

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Also why not open registration just one hour before the start for these crowded but mostly nice guaranteeds freerolls?

So that people will reg that actually want to play these and not reg one like 3+ hours in advance to never show up , it will cut down numbers so will take less time to complete and topprizes might be somewhat better cause less entrants , less places paid.


I think alot of the thinking behind holding freerolls is to generate activity on the site. So.... I'm guessing it's more beneficial to the site if there's a larger number of players cashing in the freeroll (fairly flat payout structure too) so that there will be more players filling up the micro buyin games.



Can't seem to be able to even login anymore today :(
 
neil1603

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I can't seem to get an explanation out of support but 888 have removed skrill as a withdrawal method. The only options I have left are wire transfer and bank draft. As I have never used either of these methods in effect my money is stuck on 888. This concerns me, Skrill is still there as a deposit method so it looks like 888 are restricting withdrawals, why?
 
micalupagoo

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I got disconnected (after 3-4 others at my table started sitting out)
was deeper ITM and could not get back on
rebooted computer and modem
all other internet worked
got a new password sent cuz thought I might have messed that up
got to watch the tourny lobby and my stack size dwindle (was cruel to be able to watch that),
got reconnected pretty well when my whole stack went in for blinds
and I was out,
other players in the chat were complaining about the same thing

feel pretty robbed and was hoping 888 would redistrubite the prize pool to be fair to all players or something of the sort
6a8c81d6b788acf8fd5f95238dd262df.png

it was a $4 deepstack 140pd, I got cut off 30th of 60 or so, over $3300 total, $711 to 1st, I recieved almost $12
 
neil1603

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I can't seem to get an explanation out of support but 888 have removed Skrill as a withdrawal method. The only options I have left are wire transfer and bank draft. As I have never used either of these methods in effect my money is stuck on 888. This concerns me, Skrill is still there as a deposit method so it looks like 888 are restricting withdrawals, why?

Skrill is now back, well done 888. :)
 
8

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I got disconnected (after 3-4 others at my table started sitting out)
was deeper ITM and could not get back on
rebooted computer and modem
all other internet worked
got a new password sent cuz thought I might have messed that up
got to watch the tourny lobby and my stack size dwindle (was cruel to be able to watch that),
got reconnected pretty well when my whole stack went in for blinds
and I was out,
other players in the chat were complaining about the same thing

feel pretty robbed and was hoping 888 would redistrubite the prize pool to be fair to all players or something of the sort
6a8c81d6b788acf8fd5f95238dd262df.png

it was a $4 deepstack 140pd, I got cut off 30th of 60 or so, over $3300 total, $711 to 1st, I recieved almost $12

Hi,

Please email support with issues regarding specific tournaments. If you need further assistance after you get a reply from them, let me know.
 
8

888Rep

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Also why not open registration just one hour before the start for these crowded but mostly nice guaranteeds freerolls?

So that people will reg that actually want to play these and not reg one like 3+ hours in advance to never show up , it will cut down numbers so will take less time to complete and topprizes might be somewhat better cause less entrants , less places paid.

I do ask this everywhere , cause it seems not much rooms are promoting PLO.
Even more when it is an action game and I think creates more rake as NL.
But are you ever considering a PLO promotion?

We agree that long times are not ideal -- can you tell me which freerolls you're referring to specifically and I can have them looked into?
 
8

888Rep

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I can't seem to get an explanation out of support but 888 have removed Skrill as a withdrawal method. The only options I have left are wire transfer and bank draft. As I have never used either of these methods in effect my money is stuck on 888. This concerns me, Skrill is still there as a deposit method so it looks like 888 are restricting withdrawals, why?

Here is the official comment from 888 on the Skrill issue:

We have temporarily removed Skrill from the cashier as a withdrawal option while we work to address a technical issue there. You can still use Skrill to deposit into your 888poker account. You can also still withdraw your funds via other methods as long as they support cashouts and are in line with our withdrawal policy (policy here: http://www.888poker.com/banking/cashing-out/cashout-policy.htm).
 
8

888Rep

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+1

Also, recently i've been participating in the 888 dream package video. I was told the results would've been posted afte 1 week. 3 weeks later still no result and no message about it. Later the winner was announced on twitter but no message to the other finalists about who won. 888poker also said everyone who votes gets a free ticket. Me, and many others never got this ticket. Now in the halloween freeroll promo i got a e-mail i got a free ticket. Never got one. Just some small things, but it isn't giving a nice name to the server.

Sorry about the issues you've had here. For specific issues like getting the tickets you were supposed to, please email support, and they should be able to help.
 
8

888Rep

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To all,

We have had more server issues even after it seemed that it stabilized. This is absolutely the top priority to fix as it is not good for any parties involved, so we are working on it with all of our effort and apologize for any difficulties you've had.
 
8

888Rep

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3009141213XL-copy_01.png


Hi all,

We are excited to announce a $3,000,000 guaranteed tournament series + $200 reload bonus!

The 888poker annual Super XL Series is back -- BIGGER and BETTER than ever before. The $3,000,000 Super XL Series will have a $1,000,000 guaranteed main event and a host of other events for every bankroll!

Click here for more details of this exciting series.

To add more value to the $3,000,000 Super XL series, we are also offering you a 100% up to $200 reload bonus.

To take advantage of this, on your next deposit insert HALLBONUS into the promotion code box.
You have until Sunday (2nd November) at 11:59 GMT to take advantage of this special offer and up to 30 days after your deposit to wager. For every 100 BPs earned you will get $10 straight into your bankroll. You can track BP progress in the left hand side of the lobby. 888poker's bonus policy applies.

Good luck!
 
fletchdad

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888 rep. I was sent an email and told I have $5 as a birthday present and to "click here" which I did. The page froze for a while, like maybe 5 minutes, so I clicked again, and another page popped up saying "you have already received this bonus" then the froze page unfroze and said "you have already received this bonus". I logged in to my acct. and chatted with support and they told me I have been credited with the bonus.

In my account is a total of 5 cents.

Support insists it has been credited.

Kinda lame IMO.
 
MasterOfDisaster

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First of all happy birthday :)

Isn't it a $5 freeplay in the casino?
 
Zorba

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I got nothing on my birthday not even the email.


.
 
MasterOfDisaster

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We agree that long times are not ideal -- can you tell me which freerolls you're referring to specifically and I can have them looked into?

Sorry missed this , the freerolls are already over (live the dream I think it was)

But I think same thing you can apply on these XL freerolls.

Also ty for posting the XL schedule :)
 
Gorak

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I got 2 tickets to the Super XL freerolls that are played 3 times a day. I used them.

Usually 888 Poker sends us an email for a mission to accomplish or a deposit to be made to get new tickets. But now nothing!

How can I get more of those tickets???
 
8

888Rep

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888 rep. I was sent an email and told I have $5 as a birthday present and to "click here" which I did. The page froze for a while, like maybe 5 minutes, so I clicked again, and another page popped up saying "you have already received this bonus" then the froze page unfroze and said "you have already received this bonus". I logged in to my acct. and chatted with support and they told me I have been credited with the bonus.

In my account is a total of 5 cents.

Support insists it has been credited.

Kinda lame IMO.

Can you PM me your screenname so I can look into this?
 
8

888Rep

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Sorry missed this , the freerolls are already over (live the dream I think it was)

But I think same thing you can apply on these XL freerolls.

Also ty for posting the XL schedule :)

I'll bring this up with the tournament team, thanks
 
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