The Full Tilt Email game

[Panamajoe]

Dude, why are you wasting your time with Full Tilt? If you want a real reply, Poker Stars is the only way to go. Ask anyone. Or better yet, send them the exact same thing. And don't forget to post it here.

I agree! UB-FT could care less about solving problems.

I wrote poker stars a note about how they ensure a true random deal. Most "robo" replies would have said something like "thank you for our interest..." and that would have been that. But the Poker Stars folks actually read my question and replied with the following. I posted this somewhwere else as well so I'll shorten up their reply, but belive me it was thorough!

Hello Joseph,

The actual method we use to shuffle is described in great detail on this page:

http://www.pokerstars.com/poker/room/features/security/

The cards are shuffled and then they are dealt as it happens at the brick and mortar poker room. There is no reshuffle or anything really happens on the fly.

Let's cover that in detail, step by step, from the "Shuffle Highlights" section:

> We use 249 random bits from both entropy sources (user input and
> thermal noise) to achieve an even and unpredictable statistical
> distribution.

So, to shuffle a hand, we take 249 truly random bits from the thermal source, and 249 truly random bits from the aggregate mouse movements -- two truly random (not pseudo-random) sources.

> We use the SHA-1 cryptographic hash algorithm to mix the entropy
> gathered from both sources to provide an extra level of security

....................... Please let us know if you require assistance with anything else.

Douglas
PokerStars Support Team

 

[KingNothing4]

I agree! UB-FT could care less about solving problems.

I wrote Poker Stars a note about how they ensure a true random deal. Most "robo" replies would have said something like "thank you for our interest..." and that would have been that. But the Poker Stars folks actually read my question and replied with the following. I posted this somewhwere else as well so I'll shorten up their reply, but belive me it was thorough!

Hello Joseph,

The actual method we use to shuffle is described in great detail on this page:

http://www.pokerstars.com/poker/room/features/security/

The cards are shuffled and then they are dealt as it happens at the brick and mortar poker room. There is no reshuffle or anything really happens on the fly.

Let's cover that in detail, step by step, from the "Shuffle Highlights" section:

> We use 249 random bits from both entropy sources (user input and
> thermal noise) to achieve an even and unpredictable statistical
> distribution.

So, to shuffle a hand, we take 249 truly random bits from the thermal source, and 249 truly random bits from the aggregate mouse movements -- two truly random (not pseudo-random) sources.

> We use the SHA-1 cryptographic hash algorithm to mix the entropy
> gathered from both sources to provide an extra level of security

....................... Please let us know if you require assistance with anything else.

Douglas
PokerStars Support Team

I found this cool number on that site link you posted
80,658,175,170,943,878,571,660,636,856,404,000,000,000,000,000,000,000,000,000, 000,000,000 = number of possible shuffles

 

[Divebitch]

Okay, here's the thread I was thinking about when I posted to ask Poker Stars. Can you beat this?
https://www.cardschat.com/forum/poker-rooms-10/stars-support-amazing-135815/

I can appreciate what WEC is saying this. They don't hire new people everyday, and stuff like this must impede on the progress of the resolution of real problems. Everyone likes a little pick-me-up in their day, and deserves it, but too much of a good thing would just be...bad.

 

[WEC]

Yeah...didn't mean to come off as a personal attack...but it just irratates the hell out of me when people write these emails.

It just doesnt help us...or the way people look at poker players in general. It certainly contributes to the extremely poor image that poker players portray in real life and online.

I guess I came up with a suggestion in the meantime. If you have to write emails...make a daily dose to your congressman, Senator etc to make poker legal and free for Americans.