Full Tilt Account Hacked

[Grossberger]

After a review into your account I can confirm that your account lost the aforementioned funds during what can be considered a 'foreign login' and occurred using a computer you have not utilized in the past. During this login approximate ..... was lost on the tables in legitimate hands. That is, the funds were not deliberately lost to a specific player in a fraudulent manner.
quote]

Really I just watched a hand where he/she was in the BB with 3 4 off under the gun raised to $8 they reraised to $25 then UTG reraised to $66 and they call flop is A 9 7 and they push all in for $108 and was called with JJ. That was the biggest loss they had also

 

[KerouacsDog]

WV, thanks for the added security tip, have updated my account now.

 

[losts0ul]

I think even with the pin update, you should change pw once every couple months to be safe. Just an idea for everyone out there, its something I do.

 

[mls1024]

I clean cookies and delete history plus run spyware and antivirus nightly, just trying to keep the computer clean and running efficiently. Might I suggest if you have a wireless connection, turn off at night or while not using.

Good luck in getting your $$$ back.

 

[luckytvguy]

I think what FT said "foreign login" doesnt mean that the hacker is surely from abroad.The hacker can use VPN which is truly from foreign country.So he can be from any where.

 

[postflopper]

sorry to hear about this episode. karma will get that SOB, for sure.

but this is why i like full tilt's customer service. imo, the best in the business.

 

[kmixer]

I don't blame them. I just can't see adding more money there when they wont help out knowing full well I didn't play those hands. If anything like this happened at PS I would be nervous about putting money there too.

Funny thing is that they say my computer is compromised yet only my FTP account was hit. Odd?

I understand being pissed off but I don't think you can really blame FTP.

As for what they were going to do if they won? They knew when they started they were going to lose it all. They're like kids stealing cars to joyride. They know at the end of the night they're going to trash the car, doesn't stop them from driving it around for a bit 1st.

 

[toogood2k]

Sadly in these cases generally you never get your $$ back. The latest FTP update added a PIN feature that I urge everyone to take advantage of. It makes keylogging hacks less likely to succeed. Most likely your hacker gained access to your ftp email account and had the password reset allowing them access.

The PIN is enabled under Security > Additional Authentication

It looks like this:
View attachment 22943

this is very good and creative thing to make ur account safer, at the beggining i wasnt using it, but when some1 stoled my steam gameplay account, i startet to using this, pretty good This is good, becouse i can add only mine known hand or some number combination with suits also, have never saw something like this on other sites!

 

[WVHillbilly]

What do you think they should do? I mean you saw the hands, the idiot won and lost $$ with a handful of different people. How can FTP be expected to reverse this? Should the guy who lost $300 to him get his $$ back from the people he donked it away to minutes later?

The only thing FTP could possibly do is give you the $$ themselves and that would set a dangerous precedent and leave them open to scammers.

I can also totally understand not playing there again. Stars offers RSA tokens which make these kinds of attacks nearly impossible. I hope that FTP will keep their promises and offer one soon as well. These hacks happen far too frequently.

 

[MDTed]

For those who only play at home, using one computer, the sites should offer some type of cookie/file that identifies the computer as the correct one to play with for that account. This isn't exactly rocket science to do.

I suppose it wouldn't have to be a specific home location either, as long as the cookie was on a laptop you could play from anywhere safely.

 

[kmixer]

WV....actually no I didn't watch the hands. Like I said I just find it odd that it was only my FTP account that had issues when they seem to think my entire PC is at risk. I guess I should be lucky that it was only my FTP account.

No reason to protect two cents. The card PIN is a great idea which I sadly will never need to use. If I win anything from FRs in the future I will quickly get it off that site.

Like I said I don't blame them. Just frustrated and can't believe that there is nothing that can be done. Try to remember that I am the one that got my account wiped here. I just want them to explain how it could happen so easily. Oh well.

It's too bad the RAS token is 6000 FPP. Hopefully they will make it available for people to buy as well.

 

[ludo90]

Wow what person does this .. seems like who ever is responsible for this really got no frigging life. I feel for you man this is just straight out BS!
Before you do annything more whit your account or you enter your bank information at your computer i suggest you either reinstall windows to clean all out or go the store and BUY a virus protection, those whom you can download from the internet for free is really shit.
I had Spybot for a while before i went and bought McAfee security and they told me that The whole program spybot was bad for your computer and wanted me to delete it also they find like 15 other programs on my comp.
And thanks for the security add someone posted above , really nice!:smile:

 

[RedEe]

I totally agree with MDTed! FTP should have a way to lock the account as soon as there is a 'foreign login' hacker instead of allowing your account to get wiped out knowing it was not your PC. FTP has strict rules about sharing accounts so why not create this level of security to prevent this from happening?

How do we know FTP is not in on this scam, victimizing small bankrolls? After all an techie insider probably has access to IDs and PWs.

Did this happen to you before? Why did the FTP email reply state your account was compromised on multiple occassions?

 

[WVHillbilly]

WV....actually no I didn't watch the hands. Like I said I just find it odd that it was only my FTP account that had issues when they seem to think my entire PC is at risk. I guess I should be lucky that it was only my FTP account.

No reason to protect two cents. The card PIN is a great idea which I sadly will never need to use. If I win anything from FRs in the future I will quickly get it off that site.

Like I said I don't blame them. Just frustrated and can't believe that there is nothing that can be done. Try to remember that I am the one that got my account wiped here. I just want them to explain how it could happen so easily. Oh well.

It's too bad the RAS token is 6000 FPP. Hopefully they will make it available for people to buy as well.

Hey, I'm really not trying to be a dick, sorry if I'm coming off that way. I'm sure if it were me in your shoes I would just want some answers too. It's really shitty that people think doing this sort of thing is fun. I mean it's obvious these guys weren't even interested in making a dime. They were just out to have some "fun" and destroy someone else's property.

Really sorry it happened to you and I hope those responsible get caught eventually (probably when they hit an account with more cash and get greedy).

 

[SavagePenguin]

I don't blame them. I just can't see adding more money there when they wont help out knowing full well I didn't play those hands. If anything like this happened at PS I would be nervous about putting money there too.

In this case, I advise you not to play online poker. Every poker site has this same policy.

Someone logged in using your name and password and played legitimate games.

If a burglar breaks into your house, steals your shoebox of cash, then runs off to a live poker table and spends it, that money is gone. It's not the casino's fault and it's not the player's at the table's fault. The responsibility reverts back to you. Hopefully you have homeowner's insurance or renter's insurance to cover the loss.

So who should pay for the loss? It's not Full Tilt's fault, as they didn't do it and they maintained their security by requiring a user name and password. This thief won/lost from various other players who were playing legitimately, so they shouldn't have their winnings docked.
What it boils down to is that the breach of security was on your end, *and* there is no way for them to distinguish if it was really stolen or if you just gave the password to a friend who promised to double you up, and then you decided to claim the account was stolen when he lost it all. )I'm not accusing you of this. I'm sure it was stolen.)

I know it sucks, and I'd be pissed too, but really there's nothing the poker site can do about it if it was lost at tables.

Now, if the money was simply transferred to another account who then immediately tried to cash out, I think they would get involved.

I remember Annette_15 had her account stolen awhile back. The guy won $50k before donking off a lot of it. I think the site blocked the hacker while he was still playing, but she never did get her money back.

 

[KerouacsDog]

kmixer, hopefully this is a rare occurence, and shouldnt put you off poker mate, and certainly not FT. you gonna quit?

 

[kmixer]

Not really a good comparision because if that were to happen I have homeowners insurance (I know not for cash in a shoebox) and I can also file a police report and they will help me catch the person and recover the money. In this case they have the IP address of the person that logged in (so do I) and they should be able to go after that person and turn them in.

If my money gets stolen from the bank in a bank robbery do I just never get to see that moeny again?

In this case, I advise you not to play online poker. Every poker site has this same policy.

If a burglar breaks into your house, steals your shoebox of cash, then runs off to a live poker table and spends it, that money is gone.

 

[kmixer]

I don;t think you're being a dick at all. I just don;t think you are seeing that something more needs to be done to protect our money online.

Hey, I'm really not trying to be a dick, sorry if I'm coming off that way. I'm sure if it were me in your shoes I would just want some answers too. It's really shitty that people think doing this sort of thing is fun. I mean it's obvious these guys weren't even interested in making a dime. They were just out to have some "fun" and destroy someone else's property.

Really sorry it happened to you and I hope those responsible get caught eventually (probably when they hit an account with more cash and get greedy).

 

[kidkvno1]

Not really a good comparision because if that were to happen I have homeowners insurance (I know not for cash in a shoebox) and I can also file a police report and they will help me catch the person and recover the money. In this case they have the IP address of the person that logged in (so do I) and they should be able to go after that person and turn them in.

If my money gets stolen from the bank in a bank robbery do I just never get to see that moeny again?

Since you have there ip, you can find out who their isp is, and send their isp the info that they hacked your account, they may end up locking their account, and may end up turning it over to the cops out there, or higher up..

 

[ItsMe]

After a review into your account I can confirm that your account lost the aforementioned funds during what can be considered a 'foreign login' and occurred using a computer you have not utilized in the past.

Finally, regarding any potential reimbursement I'm afraid we will not be able to refund you the money. From our perspective the money was lost in legitimate hands to legitimate players. Refunding players in these situations would create a loophole for dishonest players to simply claim any loss as fraudulent activity.

Sorry but that sucks. You should get the benefit of the doubt here given the circumstances and be reinbursed. I guess you won't be playing at FT again - btw aren't they based in the UK (Alderney) - possible insider job?

 

[ItsMe]

Since you have there ip, you can find out who their isp is, and send their isp the info that they hacked your account, they may end up locking their account, and may end up turning it over to the cops out there, or higher up..

Unfortunately, not always as simple as that. A great many ip addresses are not fixed but are allocated when you connect to your ISP - at least they are over here in the UK.

 

[Goodwooter]

if you have progs like yahoo messenger or msn...or use sites such as myspace or facebook...you may have been keylogged if you have clicked a bad link....thats the only way i can think of someone getting into your passwords...however..like others have said...all this stuff is documented on the ftp database...with a little effort...you should be able to get to the bottom of this

 

[kmixer]

I have a weird feeling it was an inside job. I will never be able to prove that so the best thing I can do is cut my loses and move on. They say my account was compromised before. No other account of mine has been at risk. It seems obvious to me. I recently joined the FTP discussion forum my gut feeling is that someone from the forum had access to my email and or account.

If for some reason any of my other money accounts get hacked then I will take full responsibility. As it stands now I feel this is something that FTP could have prevented or like you say at least be giving me the benefit of the doubt.

They are sharks. Like the casino owners they don't care. There is no insurance for our money and no way to recover it. Yet if they suspect something of you, account closed.

Sorry but that sucks. You should get the benefit of the doubt here given the circumstances and be reinbursed. I guess you won't be playing at FT again - btw aren't they based in the UK (Alderney) - possible insider job?

 

[TPC]

If my money gets stolen from the bank in a bank robbery do I just never get to see that moeny again?

No, because your money in the bank is insured by the FDIC up to 250K, so if you have more than 250k in the bank you then would lose it all except 250k.
That's how it works in the USA anyway.

 

[shinedown.45]

Since you have there ip, you can find out who their isp is, and send their isp the info that they hacked your account, they may end up locking their account, and may end up turning it over to the cops out there, or higher up..

^^^This is the best piece of advice and you should seriously consider this kmixer.

As for someone taking your money for a "joy ride" as it was put, I would have to disagree, I think these players knew eachother and were all in on it or just one player with multiple accounts and a couple computers IMO.
Could have been time to consolidate the accounts into the ThorstenBuchler account.
If this was what has really happened then it would look more like legitimate plays and therefore would not set off any red flags.