Can't open my chests on Stars

[pipayura]

I would be careful with using any VPN programs for Stars, they might block your account.
At lease, you should inform them about this fact.

I completely agree with you, but in Russia, it’s not possible to get around the lock differently. Have to use vpn.

 

[Jo26h7han88]

A friend from me have that problem to xd

 

[antonis32123]

I played alot of spins gamesthe previous days , most of them were flash edition . Vry fast way to generate rake , earn points and chests

I opened two chests , I had also this problem with the delay . I tried restarting the App , also tried to open the chest through the stars menu, then after 2-3 attempts they opened . I guess next time I will try to open them through the site pokerstars.gr , or the mobile app , if possible .

 

[rastapapolos]

Same for me they wont open on computer, but i'm opening them from my smartphone and it works

 

[JuanjoseRam]

Doesn't work on my iPad or Laptop

I can't open chests on my ipad or Laptop. I just get a black screen when I try to. One expires in a few hours and no reply from support. All I could find for Live Chat was an unhelpful bot. Has anyone had this issue or know any solutions?

 

[pokersextreme]

You may have to uninstall then reinstall.

 

[ProfessorGrind]

I get the same thing - when I click on open chest the window pops up but never loads. What does work for me is to go directly to 'my stars' and then open the chest from there. Works way more often. Good luck!

 

[JuanjoseRam]

Pokerstars say Black-Screen Bug is fixed - Works for me again

TL;DR: I had (eventually) replies from the Help Support, Twitter StarsSupport & the official Twitter account within 24 hours, some replying faster than other. Bug now fixed and expiry problem solved.

I messaged Support to no reply for a few hours. I then messaged Stars Support on Twitter and saw 5+ people h aving the same all platforms not working issue. Stars Support Twitter didn't reply until the next day. In desperation I messaged the official Pokerstars Twitter account and re-did the in-software Help adding a screen recording as a document. Help replied INSTANTLY and told me they were aware of the issue, were working hard on it and to try again before I went to sleep that night.

I did, it still didn't work and let them know. The Official Pokerstars Twitter account then replied and went into my account to open the chest before it expired (either the chest gave me only cash or they gave me the equivalent in cash). The next day I had replies saying bug fixed to both my Help requests and a reply saying try again from Stars Support Twitter. Chests have worked for me since.

From this seems like adding proof/documents to a help request gets it seen earlier maybe?

 

[barags]

Same problem for me. Its been like this for a couple of weeks already but I manage to open them from 3rd, 4th try haha

 

[Herkstwin]

With all of us complaining about these chests, you would think Stars would fix it, AND give all of us compensation for our headaches.

 

[M4L0KoN]

Hi,

I've got also the problem: I cant open chests.
The star is loading whole time and reinstall didn`t help.

Any suggestion?

Thank You

 

[Markjduk]

I have the same problem although I have found that if you go to My Stars page and open them from there it seems to work more often than trying to open them from the chest icon top right in the main view.

 

[Pokerpoet2]

This might be a problem with your computer, I ran a full scan when I could not open a chest and found "cookies and Malware" were the problem and after cleaning up my hard drive it has been fine.

 

[pjokay]

Hi,

I've got also the problem: I cant open chests.
The star is loading whole time and reinstall didn`t help.

Any suggestion?

Thank You

I have had success when I am not in any other games and the loading the chests from the lobby, or alternatively switching to a phone or ipad to open the chests.

 

[Riccoboni]

PS is very confused these last few days ..

 

[AdonisPimenta]

I'm stuck at the same problem with PS, I sent many email to them but no effective response