Bizarre follow-up to UltimateBet account disappearance....

Divebitch

Divebitch

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Several days ago I posted a thread about Ultimate Bet changing my password and was getting NO reply from support.

https://www.cardschat.com/forum/poker-rooms-10/am-i-simply-screwed-ultimate-bet-113931/

BTW, they are email only, no phone. Yesterday, as an experiment, I created a new account there. When asked for the member who referred me, I used my former name (divebitch). Error message said member did not exist (!!!).

So I sent them a 5th email changing the subject line from 'invalid password' to 'my account was deleted'. I finally got a reply....


"Dear Ms. XXXXX,

Thank you for contacting us.

According to our records your account is active and in good standing.
You also have the amount of $17.35. However, your username was changed
since we receive several complains due to its nature. Your actually
username is:

T2037

We kindly ask you to provide three new username options (no longer than
13 alphanumerical characters) for us to make the change on your
account. Along with it, please send us the answer to your security question

What is your favorite pet's name?

Your user name will be changed to the first one available.

We look forward to your response.

Best regards,

Fabian
UltimateBet ~ Customer Support
Support@UltimateBet.Com
'The Ultimate Poker Experience'

Welllll, nice of them to change my name and not even let me know. My old password worked with T2037, and the money is there. But gawd, it took 5 emails and an entire week for someone to get back to me, inexcusable. But really..... 'several' complaints about my name? :rolleyes:
 
Debi

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Lol - they could have sent you an email from the start.

BTW - I find your name offensive too. Dive is such a bad word. :p
 
Stick66

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Female dogs everywhere should howl in protest!
 
Dorkus Malorkus

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Divebitch said:
We kindly ask you to provide three new username options (no longer than
13 alphanumerical characters) for us to make the change on your
account.
Click to expand...

"UBSuxHard"
"LOL_UB_SUPPORT"
"DiveNotBitch"
 
WVHillbilly

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"ReportThisDick"
"FUYouPoliticallyCorrectPrick"
"IHopeYouFindMyNameOffensive"
 
Dorkus Malorkus

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"Ownedby13charlimit" :(
 
WVHillbilly

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Sorry DM missed that point. Fixed to conform.

"ReportThisDic"
"FUYouPCPrick"
"HopeIOffendU"
 
Monoxide

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"LUVSPOKERSTARS"

"WinholdemAA"

"Suck1Fabian"
 
bustermoves

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pokerstars1,superbot,analqueen,butterynipples
 
belladonna05

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going downhilll fast, divebitch is mild in comparison.....
 
Divebitch

Divebitch

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belladonna05 said:
going downhilll fast, divebitch is mild in comparison.....
Click to expand...

Look what others get away with. Start here.... Do they think all those nuns out there can't figure these out?

[old link~tb]

beardyian said:
Not the rather nice T2037 they supplied you with ? :p
Click to expand...
Everyone knows 'T' is short for 'twat', and I didn't want to give anyone the wrong idea.

'suck1fabian', 'analqueen' - these are all fantastic, but desparation was clouding my thinking, and I came up with (they gave me 3rd choice) 'scubadiver2' - guess I'll have to try extra hard to offend during play.

P.S. I've played with BacardiBitch, and she'll still on my UB buddy list. So maybe it IS the 'dive' issue. They'll be deleting me again soon perhaps.
 
Last edited by a moderator:
Divebitch

Divebitch

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okay, this might ne kinda funny. Heard back from UB yesterday (don't check that email addy more than once a day).

Dear Kim,

That is a crock of crap, as I have call waiting & caller ID. No one tried to get hold of me. If they DID, and was a rare moment I was calling someone else, a 2nd try a minute later would have found me. And yeah, you can help me. Send me a valid toll-free phone# - I am not fond of my new name (scubadiver2) and would like to change it to 'hopeioffendu' -Thanks!!!

support@ultimatebet.com wrote:

Dear Ms. TXXXX,

Thank you for contacting us.

We are really sorry for the delay in getting a response from us. We previously tried to contact you via telephone as we experienced problems replying to your email; however, it was not possible to contact you.

Fortunately, we confirmed that your case has been properly addressed through an email sent by you from the email address that belongs to your account. Please do let us know if you require any further assistance, and remember to contact us from your registered email address to maintain the security of your account information always.

Do not hesitate to contact us if you require further assistance or additional information.

Best regards,

Kim
UltimateBet ~ Customer Support
'The Ultimate Poker Experience'
Support@UltimateBet.Com​
 
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