M
Mystery_Shopper
Rising Star
Bronze Level
I recently decided to give pokerhost a try. I tried to take advantage of the 100% deposit bonus. When I played the freerolls I had no problems but when I tried to play live I had connectivity issues. It always (I think 3 times total.) happened when I was in a pot and I would always lose whatever I had invested. This is not to say that I never won a pot but I did find it impossible to play there because of it. I don't have connectivity problems at the other online rooms where I play regularly. These include Jetset Poker (my favorite) Poker Stars, Paradise Poker, Hollywood Poker, Full Tilt Poker, Ultimate Bet, etc. Suffice to say that I know that its not a problem with my connection or my computer. I talked to a host there and explained the problem. They agreed to let me have my initial deposit back and I would forfiet my bonus money. I had $94 in my account at the time. The amount was adjusted to $50 (the amount I originally deposited.) I cashed this out to my neteller account and the transaction went through. 3 days later,when it came through to my account, the amount had been adjusted down to $44. I again had a conversation with someone at poker host help. Here is the transcript:
Powered by SightMaxWelcome to www.pokerhost.com. randy will be right with you.
randy Thank you for contacting Online Poker Support! How can I help you today?
mystery_shopper i cashed out $50 the other day into my neteller account but only $44 showed up.
randy One moment please while I verify.
randy May I have your security answer please?
mystery_shopper(i give him the answer here)
randy Actually my records state that you requested $44
mystery_shopper no it was $50
mystery_shopper you changed it
mystery_shopper if thats what your record states
mystery_shopper i deposited $50 and tried to take advantage of your 100% promo but I was unable because you have connectivity issue in your live games.
Gus joined the chat.
GusHello! How are you doing today?
mystery_shopper I had a conversation about this with you last week and you told me that i could get mey $50 deposit back if i gave up the promo money
Gus What happened was that as you may know you forfeit your bonus money, those were $50.00
mystery_shopper no
mystery_shopper they took the bonus money away and left me $50 in my account
mystery_shopper this i cashed out to neteller
GusThe remaining money is what belongs to you.
mystery_shopper but only $44 came through
mystery_shopper no
mystery_shopper they told me that I could get my deposit back
Gus In fact is was to be done the other way around.
mystery_shopper since i was having connectivity issues
mystery_shopper well i cashed out $50
GusYes you can get your money back, however, you played and you lost some money.
mystery_shopper on your site
mystery_shopper because i was unable to stay connected
mystery_shopperbecause your site sucks
Gus That is why we took the bonus money (that I am sure you are aware are $50.00) and we left the money that was yours.
mystery_shopper i have no problems like this anywhere else
mystery_shopperis it my fault you cannot maintain a connection?
mystery_shopper and that is no t what happened . . . my account was left at $50 and that is what i cashed out
GusI am very sorry for the inconvenience you are been thru. It was changed to be like that, like it os now.
mystery_shopper yes it was
mystery_shopper why?
Gus The amount you were sent is correct.
mystery_shopper no it is not
GusBecause you forfeited your bonus money.
mystery_shopper we agreed on me getting my original deposit back
mystery_shopper the last conversation
mystery_shopper i was supposed to get my $50 back
mystery_shopper and that is what i cashed out
Gus When you forfeit a bonus you cannot forfeit part of it.
mystery_shopper and it was changed after the fact
GusYou can only forfeit it all.
mystery_shopper this is what was agreed upon last conversation
Gus You were sent the money was left after the forfeit.
Gus Those were $44.00
Gus That is what you were sent.
mystery_shopper as i stated it was agreed that i would cash out my original deposit of $50
mystery_shopper this was what poker host told be before I cashed out the $50 that you left in my account before it got changed
mystery_shopperin other words i had $94 . . . the person i talked to changed it to $50 and I cashed it out because that is what we agreed upon.
Gus If your balance had been greater and your initial deposit, then yes, that would have been the case, but in fact you lost some money, at moment you request al full amount withdrawal, without playing your bonus money, you are to forfeit it, and that is exactly what we did.
mystery_shoppersomeone changed it aftwards
mystery_shopperin other words i had $94 . . . the person i talked to changed it to $50 and I cashed it out because that is what we agreed upon.
mystery_shopperyour ignoring the fact that i had an agreement with the last person who i talked to from pokerhost
GusThe banking department can send you only the money you are entitled to.mystery_shopperthey told me i could have my orginal deposit back
mystery_shopper the left $50 in my account
mystery_shopper how do you reconsile that?
Gus The fact you requested a full amount withdrawal, makes us to forfeit your bonus money, the money you were sent was what you in fact were entitled to.
mystery_shopper I know that you won't email this to me because you haven't sent any of my prior conversations but fortunately i have copied them and i stll have them. I will post conversation along with the last one where ever i see fit.
GusYou had $94.00 your bonus money was $50.00 94-50 = $44.00
mystery_shopperi know but that is not what the last person told me
mystery_shopper he restored my account to $50 and i cashed it out
mystery_shopper plain and simple
mystery_shopper he did the right thing
mystery_shopper you are doing the wrong thing
mystery_shopper its easy
Gus That is what you are entitled to. I apologize if there was a misunderstanding in your previous conversations.
mystery_shopper it was not a misunderstanding
GusNone of those $50.00 belonged to you yet, if you had continued playing you would have been able to cash it all out.
Gus You need to play to clear the money.
mystery_shopper if your site cannot keep my connection when i play then how can i play?
GusYou didn't want to play, then we just take it out
mystery_shopper if your site cannot keep my connection when i play then how can i play?
GusThat was done upon your request.
mystery_shopper if your site cannot keep my connection when i play then how can i play?
mystery_shopper you put your money in the pot . . . then the site dumps you and you lose
mystery_shopper good site
mystery_shopper then they lie to you
mystery_shopper and bs you
mystery_shopper i was told that i could get my original deposit back
GusI am very sorry for you not to be able to get connected, I am sure you are aware we tried, however, your decision was not to play anymore. I see you did play a couple of time and I also see you lost some money.
mystery_shopper i don't have connection issues at any ot the other site where i play every day
mystery_shopper do you understand that i cannot play live here?
Gus Neither we did or do.
mystery_shopper do you understand that? mystery_shopper yes or no
Gus In fact I do, however do you get what I am telling as well?
mystery_shopper so if i cannot play live then i cannot receive my deposit bonus correct?
Gus That is certainly correct.
mystery_shopper so you offer is not valid to me
mystery_shopperi gave it an honest try
mystery_shopperbut every time i tried to play live
mystery_shopper i lost the money in the pot because your server dumped me
mystery_shopper the last person understood this and refunded my original deposit
mystery_shopper which was the right thing to do
mystery_shopper i cashed it out
mystery_shopper it went through
mystery_shopper then it was changed
mystery_shopper without my knowledge
mystery_shopper until the deposit appeared in my neteller account less $6
mystery_shopper you would think that for $6 . . . a company would prefer to do the right thing
Gus I see you played a few hands and won, we are not the ones to blame if your luck is not with you, are we?
Gus I can show you a hand you played and won.
mystery_shopper your server dumped me
mystery_shopper more than once
GusPlayer Mystery_Shopper does not show cards. Bets: 1.09. Collects: 1.59 Wins: 0.50
mystery_shopper and i was involved in a pot every time
GusGame started at: 14:57:08 09/19/05
mystery_shopperyour sever dumped me
mystery_shopper several times
mystery_shopper do you get it?
mystery_shopper the fact that i won some hands is irrelevant
Gus If that had been in our end you would have been given an "ALL IN"
mystery_shopperi cannot play if i get dumped
mystery_shopper the game was closed
mystery_shopper lol
GusYou wouldn't have been folded.
mystery_shopper in the middle of a hand
mystery_shopper so now you are saying that i am lying too?
mystery_shopper that what i am describing did not happen?
Gus Did I say that, not that I am aware, and I do not like to be put words I don't say.
mystery_shopper then what are you saying?mystery_shopper are you saying that i did not have connectivity issues with your site?mystery_shopper are you saying that the table did not close in the middle of a hand?
mystery_shopper what EXACTLY are you saying
mystery_shopper are you saying that the last person i spoke to restored my account to $50 in error?
mystery_shopper Are you saying that there is no transaction on your log for $50 ?
mystery_shopperCause i know that i cashed out $50
mystery_shopper just took a screenshot of the time
mystery_shopperin case i have to wait too long for a response from you
mystery_shopper Since you choose this path i will waste no more of my time here. I am going to go post this on as many poker sites as I can find so that future depositers are not fooled into putting money into your site.
mystery_shopperHave a great day
GusAgain, I am sorry for the misunderstanding you got to have, but the way it was done, it was the correct.
mystery_shopper oh its ok i will just post this everywhere
mystery_shopper btw thanks for the timely answer
mystery_shopperthat only took 37 minutes
GusIn the meantime is there anything else I can assist you with today?
mystery_shopperlmao
mystery_shopper too funny
mystery_shopper The first copy is just about ready to go up at poker forum.com
mystery_shopperin case you want to read it
GusWe have not heard from you in a while. Do you wish to continue the chat? GusWe have not heard from you in a while. We are closing this chat. If you require further assistance please do not hesitate to contact us again! Thank you for choosing Online Poker Support, have a wonderful day!
mystery_shopperwhat do you think?
Gus left the chat.
Powered by SightMaxWelcome to www.pokerhost.com. randy will be right with you.
randy Thank you for contacting Online Poker Support! How can I help you today?
mystery_shopper i cashed out $50 the other day into my neteller account but only $44 showed up.
randy One moment please while I verify.
randy May I have your security answer please?
mystery_shopper(i give him the answer here)
randy Actually my records state that you requested $44
mystery_shopper no it was $50
mystery_shopper you changed it
mystery_shopper if thats what your record states
mystery_shopper i deposited $50 and tried to take advantage of your 100% promo but I was unable because you have connectivity issue in your live games.
Gus joined the chat.
GusHello! How are you doing today?
mystery_shopper I had a conversation about this with you last week and you told me that i could get mey $50 deposit back if i gave up the promo money
Gus What happened was that as you may know you forfeit your bonus money, those were $50.00
mystery_shopper no
mystery_shopper they took the bonus money away and left me $50 in my account
mystery_shopper this i cashed out to neteller
GusThe remaining money is what belongs to you.
mystery_shopper but only $44 came through
mystery_shopper no
mystery_shopper they told me that I could get my deposit back
Gus In fact is was to be done the other way around.
mystery_shopper since i was having connectivity issues
mystery_shopper well i cashed out $50
GusYes you can get your money back, however, you played and you lost some money.
mystery_shopper on your site
mystery_shopper because i was unable to stay connected
mystery_shopperbecause your site sucks
Gus That is why we took the bonus money (that I am sure you are aware are $50.00) and we left the money that was yours.
mystery_shopper i have no problems like this anywhere else
mystery_shopperis it my fault you cannot maintain a connection?
mystery_shopper and that is no t what happened . . . my account was left at $50 and that is what i cashed out
GusI am very sorry for the inconvenience you are been thru. It was changed to be like that, like it os now.
mystery_shopper yes it was
mystery_shopper why?
Gus The amount you were sent is correct.
mystery_shopper no it is not
GusBecause you forfeited your bonus money.
mystery_shopper we agreed on me getting my original deposit back
mystery_shopper the last conversation
mystery_shopper i was supposed to get my $50 back
mystery_shopper and that is what i cashed out
Gus When you forfeit a bonus you cannot forfeit part of it.
mystery_shopper and it was changed after the fact
GusYou can only forfeit it all.
mystery_shopper this is what was agreed upon last conversation
Gus You were sent the money was left after the forfeit.
Gus Those were $44.00
Gus That is what you were sent.
mystery_shopper as i stated it was agreed that i would cash out my original deposit of $50
mystery_shopper this was what poker host told be before I cashed out the $50 that you left in my account before it got changed
mystery_shopperin other words i had $94 . . . the person i talked to changed it to $50 and I cashed it out because that is what we agreed upon.
Gus If your balance had been greater and your initial deposit, then yes, that would have been the case, but in fact you lost some money, at moment you request al full amount withdrawal, without playing your bonus money, you are to forfeit it, and that is exactly what we did.
mystery_shoppersomeone changed it aftwards
mystery_shopperin other words i had $94 . . . the person i talked to changed it to $50 and I cashed it out because that is what we agreed upon.
mystery_shopperyour ignoring the fact that i had an agreement with the last person who i talked to from pokerhost
GusThe banking department can send you only the money you are entitled to.mystery_shopperthey told me i could have my orginal deposit back
mystery_shopper the left $50 in my account
mystery_shopper how do you reconsile that?
Gus The fact you requested a full amount withdrawal, makes us to forfeit your bonus money, the money you were sent was what you in fact were entitled to.
mystery_shopper I know that you won't email this to me because you haven't sent any of my prior conversations but fortunately i have copied them and i stll have them. I will post conversation along with the last one where ever i see fit.
GusYou had $94.00 your bonus money was $50.00 94-50 = $44.00
mystery_shopperi know but that is not what the last person told me
mystery_shopper he restored my account to $50 and i cashed it out
mystery_shopper plain and simple
mystery_shopper he did the right thing
mystery_shopper you are doing the wrong thing
mystery_shopper its easy
Gus That is what you are entitled to. I apologize if there was a misunderstanding in your previous conversations.
mystery_shopper it was not a misunderstanding
GusNone of those $50.00 belonged to you yet, if you had continued playing you would have been able to cash it all out.
Gus You need to play to clear the money.
mystery_shopper if your site cannot keep my connection when i play then how can i play?
GusYou didn't want to play, then we just take it out
mystery_shopper if your site cannot keep my connection when i play then how can i play?
GusThat was done upon your request.
mystery_shopper if your site cannot keep my connection when i play then how can i play?
mystery_shopper you put your money in the pot . . . then the site dumps you and you lose
mystery_shopper good site
mystery_shopper then they lie to you
mystery_shopper and bs you
mystery_shopper i was told that i could get my original deposit back
GusI am very sorry for you not to be able to get connected, I am sure you are aware we tried, however, your decision was not to play anymore. I see you did play a couple of time and I also see you lost some money.
mystery_shopper i don't have connection issues at any ot the other site where i play every day
mystery_shopper do you understand that i cannot play live here?
Gus Neither we did or do.
mystery_shopper do you understand that? mystery_shopper yes or no
Gus In fact I do, however do you get what I am telling as well?
mystery_shopper so if i cannot play live then i cannot receive my deposit bonus correct?
Gus That is certainly correct.
mystery_shopper so you offer is not valid to me
mystery_shopperi gave it an honest try
mystery_shopperbut every time i tried to play live
mystery_shopper i lost the money in the pot because your server dumped me
mystery_shopper the last person understood this and refunded my original deposit
mystery_shopper which was the right thing to do
mystery_shopper i cashed it out
mystery_shopper it went through
mystery_shopper then it was changed
mystery_shopper without my knowledge
mystery_shopper until the deposit appeared in my neteller account less $6
mystery_shopper you would think that for $6 . . . a company would prefer to do the right thing
Gus I see you played a few hands and won, we are not the ones to blame if your luck is not with you, are we?
Gus I can show you a hand you played and won.
mystery_shopper your server dumped me
mystery_shopper more than once
GusPlayer Mystery_Shopper does not show cards. Bets: 1.09. Collects: 1.59 Wins: 0.50
mystery_shopper and i was involved in a pot every time
GusGame started at: 14:57:08 09/19/05
mystery_shopperyour sever dumped me
mystery_shopper several times
mystery_shopper do you get it?
mystery_shopper the fact that i won some hands is irrelevant
Gus If that had been in our end you would have been given an "ALL IN"
mystery_shopperi cannot play if i get dumped
mystery_shopper the game was closed
mystery_shopper lol
GusYou wouldn't have been folded.
mystery_shopper in the middle of a hand
mystery_shopper so now you are saying that i am lying too?
mystery_shopper that what i am describing did not happen?
Gus Did I say that, not that I am aware, and I do not like to be put words I don't say.
mystery_shopper then what are you saying?mystery_shopper are you saying that i did not have connectivity issues with your site?mystery_shopper are you saying that the table did not close in the middle of a hand?
mystery_shopper what EXACTLY are you saying
mystery_shopper are you saying that the last person i spoke to restored my account to $50 in error?
mystery_shopper Are you saying that there is no transaction on your log for $50 ?
mystery_shopperCause i know that i cashed out $50
mystery_shopper just took a screenshot of the time
mystery_shopperin case i have to wait too long for a response from you
mystery_shopper Since you choose this path i will waste no more of my time here. I am going to go post this on as many poker sites as I can find so that future depositers are not fooled into putting money into your site.
mystery_shopperHave a great day
GusAgain, I am sorry for the misunderstanding you got to have, but the way it was done, it was the correct.
mystery_shopper oh its ok i will just post this everywhere
mystery_shopper btw thanks for the timely answer
mystery_shopperthat only took 37 minutes
GusIn the meantime is there anything else I can assist you with today?
mystery_shopperlmao
mystery_shopper too funny
mystery_shopper The first copy is just about ready to go up at poker forum.com
mystery_shopperin case you want to read it
GusWe have not heard from you in a while. Do you wish to continue the chat? GusWe have not heard from you in a while. We are closing this chat. If you require further assistance please do not hesitate to contact us again! Thank you for choosing Online Poker Support, have a wonderful day!
mystery_shopperwhat do you think?
Gus left the chat.
