- Status
JusSumguy
Chipmonger
Silver Level
I might have some insight. I say might...
Last night I was on ACR in one of those pokefests. After I was knocked out by 85o to my AQs, I meandered over to BCP and entered one of the same on that site.
Coincidence? Sat me right next to the creep that knocked me out at ACR... Uh Ohhh. I dumped out of BCP when I realized what I had done.
Hope I don't get banned. It was an innocent mistake. A stupid one for sure. But innocently stooopid.
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Last night I was on ACR in one of those pokefests. After I was knocked out by 85o to my AQs, I meandered over to BCP and entered one of the same on that site.
Coincidence? Sat me right next to the creep that knocked me out at ACR... Uh Ohhh. I dumped out of BCP when I realized what I had done.
Hope I don't get banned. It was an innocent mistake. A stupid one for sure. But innocently stooopid.
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AlfieAA
Legend
Silver Level
yeah $12 but there is no chance i will get it back now...and even if i did it would take about a month lol
from scotland zing
and yeah i cant complain really but its still not nice getting banned for no apparent reason...plus i like playing with the cc guys, so its a game lost every week.ive only ever just played the freerolls with you guys, never done any other game on carbon....keep all that stuff for stars/tilt....tbh i dont think there would be anything wrong with registering twice on different accounts on different sites....because its two individual games if you think about it....if you could only reg once on the skin using one of your accounts then maybe that would be different although im not sure how that would work either....nah i think you're ok with that one....would be good to hear other peoples thoughts on your situation, coz im just guessing here....which means im usually wrong lol.
helpspb
Legend
Silver Level
I guess I won't bother registering at Carbon after all. Their support is horrible. They just cut you off and refuse to talk about it any further. *shakes head in disbelief* Maybe I'm spoiled from PS support, but I'm convinced they'd never treat you like that.
AlfieAA
Legend
Silver Level
yep, you definitely wouldnt get treated like that on pokerstars, im sure they would be happy to give you a reason if something was wrong and on top of that it wouldnt be littered with contradictory speeel.
dmorris68
Legend
Loyaler
Carbon has a support thread with a couple of reps over on 2+2. They used to be quite active there and helped out people who couldn't get past the official support channels. You might inquire over there, I think Ryan was one of them.
woohoo sue
Brings Laughter
Loyaler
i had a similar occurrence like 4 years ago at poker host ......i allowed an acquaintance to mark me as a friend....and when he did something bad on the site they banned me for being his friend...could a been a her ...i don't know the person.....
why i don't let ppl be my friends on these sites anymore
why i don't let ppl be my friends on these sites anymore
EvertonGirl
Professional Fish
Loyaler
That's ridiculous, they banned you for what your friend did!
Have you got any friends on Carbon Alfie, maybe that is what happened there.
O
OniRyo
Rising Star
Bronze Level
Wow makes me glad I never deposited on carbon. Now, I'll *NEVER* deposit on there. What a bunch of total bs.
If you know any lawyers maybe you can get them to contact them on your behalf - companies can ignore the customer but EVERYONE fears the lawyers
If you know any lawyers maybe you can get them to contact them on your behalf - companies can ignore the customer but EVERYONE fears the lawyers
Propane Goat
Grinder and paint make me the welder I ain't
Moderator
I'm not surprised that they won't tell you the reasons for the ban, I used to spend a lot of time on a MMORPG with a significant and long-running problem with gold-farming/powerleveling bots, and people who got banned for botting were never given a reason either. The rationale was that giving out specifics would enable cheaters to come up with new ways to circumvent the macro-detecting software, although I wouldn't be surprised if at least some of the accounts banned had never cheated in the first place. I'm not a software expert by any means, but I really doubt that any kind of automated detection system has a 0% false positive rate.
Hope you get this straightened out in the end, but it won't be by going through the typical channels.
Hope you get this straightened out in the end, but it won't be by going through the typical channels.
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Debi
Forum Admin
Administrator
Though I do have 1 final suggestion - if you get no results from this I would then give it up.
Send them 1 more email - be polite. Link this thread and let them know that you and the forum feel like there could have been an error or misunderstanding in this case and could they please provide you with some details so you can have an opportunity to explain to them what the problem could have been.
Send them 1 more email - be polite. Link this thread and let them know that you and the forum feel like there could have been an error or misunderstanding in this case and could they please provide you with some details so you can have an opportunity to explain to them what the problem could have been.
EvertonGirl
Professional Fish
Loyaler
I agree with this especially with the polite part as being angry with them will get you no where, so hope they give you a reason and let you explain yourself
D
detourglr
Rock Star
Silver Level
Reading this makes me miss Pokerstars.. but I am in the US so dont have choice and play on these questionable sites. I made a deposit on RPM Poker and then they closed up and money was transfered to Carbon. Though when I made the deposit I counted as money gone.. Made the deposit becuase I had a problem in my live game and used playing on Carbon to figure it out.
dmorris68
Legend
Loyaler
He said he had like 12 bucks, and no they won't let him have it.
Again, as Debi and I have pointed out, once any site -- and this includes Stars -- concludes that an account is suspended/banned for security reasons, they do pretty much this exact same thing, which is to shutdown any further discussion, and confiscate all funds in your account. Now again I'm not saying their finding was legitimate in this case, only that once security makes a determination like this, this is the standard response across the entire online poker industry. Carbon isn't doing anything different from Stars or anyone else here.
Debi
Forum Admin
Administrator
Exactly. So those of you saying you will never play at Carbon again because of the way they handled this - you may as well not play online poker at any site cause this is how they all handle these situations.
dmorris68
Legend
Loyaler
I've heard of accounts being closed and funds returned, but often times not. They reserve the right not return funds per their TOS (*ALL* of them have this in their TOS), but I suppose it depends largely on the specific situation and the discretion of the person handling the case.
Certainly in cases where cheating of some kind is suspected, you can pretty much guarantee they're aren't going to return funds that were very likely ill-gotten gains. Considering the number of fraud investigations and findings they go through it would probably be a huge slippery slope of legal liability if they weren't consistently draconian about it. Unfortunately I'm sure the occasional innocent gets caught up in it, and I can only assume that's the case here. If there's a silver lining here, it's that it didn't happen after Alfie binked a major cash but before he could withdraw.
Certainly in cases where cheating of some kind is suspected, you can pretty much guarantee they're aren't going to return funds that were very likely ill-gotten gains. Considering the number of fraud investigations and findings they go through it would probably be a huge slippery slope of legal liability if they weren't consistently draconian about it. Unfortunately I'm sure the occasional innocent gets caught up in it, and I can only assume that's the case here. If there's a silver lining here, it's that it didn't happen after Alfie binked a major cash but before he could withdraw.
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