I tried to cash out money won exclusively through cardschat freerolls at Betonline poker and was denied. Then I contacted support and they said I need to deposit and roll all the money over at least once
Is this how it is suppose to work?
SIR I will inform you I think Bet Online is the worst site EVER made. I won money through freerolls about $10 over time. I then started to play cash & eventually got that up to $600. I attempted to cash out & they REFUSED to cash me out.
The so-called help center has no clue what they are doing whatsoever. I called for 30 days straight & every single day I had to explain my whole situation to someone that was clueless just so I could talk to the next person. No matter how many times I asked for a specific person(person I talked to the previous day) they REFUSED to transfer me to that person. They had NO poker manager there.
After I would tell my whole elongated story & the operator finally came to the conclusion that they were worthless & couldn't help me I was transferred to next person & after 10 minutes with them I was transferred to the next person up the chain.
I would ask them what is the definition of a freeroll was & does that mean I have to risk nothing to get something in return. I broke it down to them in the most basic terms that even they could understand. I said did I have to pay anything to enter the tournament & they said no sir it is free. I said I agree. I said did I finish in 4th place and they would agree. They would agree that by placing in 4th place I was paid an amount. I said so you agree I won money & they would say yes. I said so when people win money on your site don't U pay them & they said yes sir. I then would list everything we agreed on that the tourney was free, I placed 4th, I won this money, you agreed you pay people who win money & they REFUSED to pay me what I won. They said YES to everything & I would always say if you REFUSE to pay me what I won & U agree that U refuse to pay me then why in the F*** would I trust you and send you money so you can REFUSE to pay me AGAIN what I won. Basically at least 20 of the 30 days I was eventually told that this was not really a
poker site, but a sports betting site & they just added poker as a side gig. I said how can U offer a freeroll & then when someone wins U REFUSE to pay them. They kept saying well just send us money & then U can cash out. OBV I told them how in the F*** do you expect me to trust you when you refuse to pay me what you already owe me & you then stupidly expect me to trust you and send you money when you refuse to pay out.
The site ALSO allowed illegal bets I remember one pot in PLO being 3-handed & some guy bet Pot of $24.00 I called & one guy went all-in for $24.01 & they LET the original person betting $24.00 to raise himself when there wasn't a raise to begin with. They stupidly thought the all-in to $24.01 was a raise. I sent them rules of poker & they still were too ignorant to understand English.
This is the more inept & untrustworthy site EVER made. I know I rambled on for a LONG time, however if this will help even 1 person it was worth it to me.