This is a discussion on HighStakes closed within the online poker forums, in the Poker Rooms section; I don't know if this platform is known to you, but Asiatica HighStakes, announced the closure due to the coronavirus.
I got to know the site
In fairness, HSP's reputation has deteriorated significantly over the last few years. Many players stopped hoping to get the money they'd won.HighStakes wasn't that great actually even when they were a part of GGnetwork several years ago, but the situation has become even a lot worse since they left GG
I played there, in order to activate the account I need to play a lot of rake and make a diposit + they talked to me through the site from where I got to them. For two weeks I corresponded through a person, but they did not want to write. Twist the money so no one could. The man wrote that he was blocked by 500 dollars as soon as he wanted to twist
Yes, there are 5 tournaments per day and they get there only in free roles that take place every day, every hour for 5 free rolls. There are more than 100 free rolls of free per day with good prizes. Online room was not more than 100 people.
I prefer to play at sites that are regulated where I live (UK). This makes me wary of other sites and I only play if there are forum freerolls available. I wouldn't be risking my own money on new or little known operators. These come and go all the time. I've lost freeroll winnings in the past in the same way you describe.
i got payed my ballance today but they did not include tournament tickets which is sad because i had over 20 daily dollar tickets. sad but in the end i can be happy they payed me anything at all. also my account was not veryfied. gg highstakes was a short run.