***Official CarbonPoker Support Thread*** -- US & International Players Welcome!

[bigjoker66]

HEM works and I'm quite positive PT3 works too.

I can confirm PT3 works well with Carbon.

Also it's a lot easier to review hands with PT3 than the hand history in carbon.

 

[Sven Deuceman]

hey carbon guy any chance of getting linux support, love to waste some cash on the site but having a whore of a time getting it to run through wine.....the first site to move to open source will be a goldmine

 

[beantownmaniac]

<IN red and bold>

Please don't take this the wrong way, but depositing advice from people outside the U.S. really doesn't help U.S. players as their laws are probably different. I have a new account on Carbon and am having an extremely difficult time trying to deposit. I want to use usemywallet, but they say I have to be invited by the casino I'm registered with, and Carbon says they can't invite me until they have documentation, or something like that, of a deposit request, which I can't do because the deposit options require me to be invited by the casino. See the vicious circle I'm going through? They mentioned something about a visa international gift card or something, but a) I'm not sure that would work, b) I don't know where to get one, and c) I don't feel like having to go from store to store to find the Visa option. So as of right now, I have an account on Carbon I can't use. Awesome huh?

 

[Debi]

I am about to go to England so can buy an International Visa gift card - but will the funds convert to US dollars when I deposit?

 

[jonjonR]

I have a question about withdrawing money with a check... Lets say I won money playing freerolls. Will I need to send I.d verification and go through that long process or can I get my check by mail with no trouble.

 

[Charade You Are]

I have a question about withdrawing money with a check... Lets say I won money playing freerolls. Will I need to send I.d verification and go through that long process or can I get my check by mail with no trouble.

I had to send ID in order to w/d. You didn't use to have to deposit to w/d but that may have changed.

 

[juice561]

hello.......new on carbon

just created an account on carbon see you all at the tables.....JUICE561........well i have a question.....how come it only says deposit and not withdrawal? hmmm just curious before i make my first deposit.arty:



and also 1 more thing...........can i use a visa to go/gift card to make a deposit on carbon?

 

[cjatud2012]

Am I allowed to make a suggestion? The instant hand history on Carbon is extremely painful to look at it. Is there a way to make it text based like it is with most other poker sites?

 

[beantownmaniac]

just created an account on carbon see you all at the tables.....JUICE561........well i have a question.....how come it only says deposit and not withdrawal? hmmm just curious before i make my first deposit.arty:



and also 1 more thing...........can i use a visa to go/gift card to make a deposit on carbon?

When you click the deposit option, you go to your account and there's a tab for withdrawing. I used western union. cost me $12 but was worth it I guess

 

[juice561]

omg....$100 in limbo

CarbonPoke​r Transactio​n Denied
InboxX

Reply |Carbon Poker Support to me
show details 6:01 PM (3 hours ago)
Hello juice561,
Thanks for choosing to play at CarbonPoker.
Your CashTransfer deposit # ****** for $100.00 has been declined due for the following reason:
----------------------------------
Transaction Declined.
----------------------------------
Click Here to instantly chat with CarbonPoker support about your transaction.
If you are having trouble depositing or withdrawing to your CarbonPoker account, please try using one of our e-wallet solutions such as MyVoucher.
Our support team is available 24/7 to help with any questions you may have.
Kind Regards,
CarbonPoker Support Team
support@carbonpoker.com
http://www.carbonpoker.com

The information contained in this email is confidential. If you are not the intended recipient, you may not disclose or use the information in this email in any way. CarbonPoker does not guarantee the integrity of any emails or attached files. CarbonPoker does not warrant that any attachments are free from viruses or other defects. You assume all liability for any loss, damage or other consequences which may arise from opening or using any attachments.
If you believe that you were sent this email in error, please let us know by sending an email to fraud@carbonpoker.com.
Reply Forward





now what do i do? i sent it via western union and i double checked the name and everything and now its been denied and do i get my money back or contack them and have them process it for me...pls help

 

[Charade You Are]

Did you try live chat?

 

[juice561]

:::

:thrasher: actually doing that now and i'm number 48 in the queu lol gonna be a while but thanks! i'll update you guys soon!

 

[beantownmaniac]

Just played 2 sitngo's on carbon. Biggest donk's ever. WAYYYYYYY worse that FT or PS ever was

 

[Charade You Are]

:thrasher: actually doing that now and i'm number 48 in the queu lol gonna be a while but thanks! i'll update you guys soon!

busy night-last nite I started at 12th in the queque. Took about 30 minutes I think. Good luck.

 

[juice561]

12 hour wait!

agent told me that "they are aware of the situation" and sent it to be reviewed and it may take up to 12 hours before i get a response......waiting game is on...

 

[fx20736]

Did you try live chat?

live chat moves pretty quickly. I got on the other night and was 60th in queue and waited, maybe a half hour/ 45 minutes to speak to a rep.

 

[Debi]

Suggestion - would be great if the minimum transfer was $5 instead of $10!

 

[juice561]

omg!

11hrs 30m still no email grrrrrr i want to play so bad grrrrrr

 

[Sven Deuceman]

having doubts about this site......and still issues any1 have any clue how to get it to run stable in linux ,i would hate to have to switch to windows again just to play at what seems to be a dodgy site

 

[LarkMarlow]

I just downloaded the Carbon software and the process was seamless. I'm sure I'll have lots of questions after exploring the site--it's good to know that you reps will be here when I do.

 

[nightmoves44]

?

Merge Cashier support is quite *lacking*to say the least....I would recomend to be talking to live support,while you are depositing,this way,if you have trouble,hopefully they can help you thru it...
I found this out the hard way....with another skin....is it just me,or are these carbon guys not much help?

 

[juice561]

YAY $100 DEPOSIT APPROVED ...CARBON

hey good news it has been approved as of now time to start winninggggggggg.......gl all.....



Carbon Poker Transactio​n Approved
InboxX

Reply |CarbonPoker.com to me
show details 4:43 PM (4 minutes ago)
Hello juice561,
Your $100.00 Carbon Poker CashTransfer deposit has been approved.

Your reference number for this transaction is ********.

If you should have any questions regarding your Carbon Poker account, please check our Frequently Asked Questions. Our support team is also available 24/7 to help with any questions you may have.
Kind Regards,
Carbon Poker Support Team
support@carbonpoker.com
http://www.carbonpoker.com

The information contained in this email is confidential. If you are not the intended recipient, you may not disclose or use the information in this email in any way. Carbon Poker does not guarantee the integrity of any emails or attached files. Carbon Poker does not warrant that any attachments are free from viruses or other defects. You assume all liability for any loss, damage or other consequences which may arise from opening or using any attachments.
If you believe that you were sent this email in error, please let us know by sending an email to fraud@carbonpoker.com.
Reply Forward

 

[rowhousepd]

Is there a way to calculate how many VIP points (not cash, just points) you earn on Merge based on what stakes you play & the number of hands? I'm basically trying to figure out about how my points will accumulate for X amount of hands.

So at $10NL, how many points would playing, say, 1000 hands get you? According to Carbon it's "10 VIP points for every $1 of rake contributed to the raked pot" and fractional points are awarded too. But apparently if you have a rakeback it's 6.5 point, not 10. There must be a formula for how to figure this out, but perhaps I'm an idiot and not seeing how to make one.

Btw, I'm not trying to figure out cash from my 35% rakeback -- just the points.

 

[soccerrunner8098]

So the depositing at Carbon seems to be going well for most US players. I'm still debating getting the software and I probably will soon, but I'm not planning on depositing. If anyone that's downloaded it could give me an idea of what kind of freerolls are on Carbon and their quality, I'd greatly appreciate it. Would really like to build a freeroll than deposit right now.

Also, same question goes for Lock Poker. I know nothing about that site though

 

[LarkMarlow]

If anyone that's downloaded it could give me an idea of what kind of freerolls are on Carbon and their quality, I'd greatly appreciate it. Would really like to build a freeroll than deposit right now.

Also, same question goes for Lock Poker. I know nothing about that site though

I've downloaded Carbon and Lock and haven't been able to find any freerolls to speak of, other than satties to buy-in tourneys. Of course there is the weekly CC freeroll heart: CC), so I'd like to know too.