L
LidaRose22
Rising Star
Bronze Level
Hi All. I have an issue for which I
Am quite frustrated and I would like your comments/similar experience. I won 30k in sports and on 04.01 I made a withdrawal request from pokerstars. They requested confirmation documents which I submitted immediately and since then I have not received any payment, not even any feedback. I have sent numerous emails/messages through their automated system asking for some advise but only once I was able to get a live chat which actually did not assist at all. They just said that my request is under review and they shall contact me ASAP. But really, when is this ASAP going to be? I have sent another message thereafter but still no response. I know that there is a 72h Processing time but we are in the 11 day and counting.
It really frustrates me because the amount is huge and I am being totally ignored by Pokerstars. They still don’t reply, not even give me the option for live chat.
First of all, did anyone have a similar experience and what did actually happened? I have seen some posts in the past which discouraged me even more.
Secondly, why to choose such a bit Platform like Pokerstars if our money is not actually secure?
Am quite frustrated and I would like your comments/similar experience. I won 30k in sports and on 04.01 I made a withdrawal request from pokerstars. They requested confirmation documents which I submitted immediately and since then I have not received any payment, not even any feedback. I have sent numerous emails/messages through their automated system asking for some advise but only once I was able to get a live chat which actually did not assist at all. They just said that my request is under review and they shall contact me ASAP. But really, when is this ASAP going to be? I have sent another message thereafter but still no response. I know that there is a 72h Processing time but we are in the 11 day and counting.
It really frustrates me because the amount is huge and I am being totally ignored by Pokerstars. They still don’t reply, not even give me the option for live chat.
First of all, did anyone have a similar experience and what did actually happened? I have seen some posts in the past which discouraged me even more.
Secondly, why to choose such a bit Platform like Pokerstars if our money is not actually secure?