Pokerstars require my information

[DesertStorm46]

Hello all,
I joined pokerstars less than a year ago, first time trying online poker and games, my desposit was set at the standard 1000 a day max, which i believe is normal.
I sent them as requested my drivers license as proof of identity when i recieved the email and put a few hundred in at a time to try and build up my bankroll, some of it was wages, most was winnings i got from my local arcade, after i won in the arcade, i would put it into my bank and transfer to pokerstars.
About a month in, whilst playing black knights and monopoly megaways i won a bonus on £2 stake of about £3000, i kept it into my account to hopefully build it up but eventually wasnt successful.
At some point after, i recieved an email from PS, asking me to fill out forms asking where my money and % was coming from, they also said my account was being limited to 200 a month until i send them the information as well as stopping any withdrawls, im not sure if im supposed to print out this form somehow as i dont have a working computer, just a mobile.
They also asked me to send copies of my recent bank statement, i found this to be terrifying and the thought of sendibg my statement to a complete stranger left me very nervous and i havent done anything about it yet, but was quite offended by the request and nearly deleted my account.
Has this happened to anyone else before?
Is it safe?
Have i done something wrong or illegal?
Why?

 

[Emily Trott]

Sounds like you might be suspected of money laundering. I would not provide account numbers to a third party like that though. I might send them statements with the vitals (account number, SS#, etc...) redacted out.

 

[elefece]

PokerStars works very well for depositing and playing, but once you start to win and want to withdraw everything becomes more complicated. That's my experience

 

[leifen]

I think this is part of their licence, were they have to do the KYC registrations of customers.

 

[Suns of Beaches]

PokerStars works very well for depositing and playing, but once you start to win and want to withdraw everything becomes more complicated. That's my experience

if all your data that you send them is correct there is no problems with withdrawing. especially when you are a holder of an e-wallet its very quick and reliable. play there for over ten years and never had problems with withdrawing.

poker rooms require this kind of information from you to prevent fraud.

 

[franken222]

I have never had any problems with PokerStars relating to deposits, and withdrawals.

Emily above had a good suggestion, ie: eliminate the account numbers, and any other info that could be used to access info you don't want to give them, and send it in.

Also, contact customer service (if you already haven't). They are very good at speedy responses, and they will tell you why they are asking for the info.

You have to remember, that you have to play by their rules, and regulations, and many sites can be quite arbitrary in their actions, and make your financial life very difficult.

You might want to be careful about deleting your account. You can bet (although I don't know your personal situation), that if they're requiring that you submit info, then they won't release any funds to you, even though they're yours, until you satisfy their requests.

Like I say, I've have never had any problems with them, so I hope you can work things out.

I'm sure you can.

 

[DesertStorm46]

Ive never tried withdrawing money yet, so i cant be launderung money if im loosing it back to them lol.

 

[hugh blair]

Yes they restricted me to $200 buy in a month without me requesting it and will not let me increase until send very personal info so I have no longer played anything except freerolls there in 5 or 6 months.
It is a responsible gambling routine review the reason I was given after making a loss on Pokerstars last year taking shots at up to $500 buy in spin and gos I paid a lot more in rake then what I lost though to be honest in 2020,
It is awful compared to other poker sites that they put these type of goals in front of you and pull the plug on your deposits if actually try to clear them which might take a lot of deposits and can lead to a loss easily for the majority of players.

I was still able to withdraw $100 won in the freerolls this year though we must of triggered one of these tools if we did not request these restrictions and invasive financial probing thought somebody was playing a prank on me to be honest.:dontknow:

 

[orsino12]

Yes they restricted me to $200 buy in a month without me requesting it and will not let me increase until send very personal info so I have no longer played anything except freerolls there in 5 or 6 months.
It is a responsible gambling routine review the reason I was given after making a loss on Pokerstars last year taking shots at up to $500 buy in spin and gos I paid a lot more in rake then what I lost though to be honest in 2020,
It is awful compared to other poker sites that they put these type of goals in front of you and pull the plug on your deposits if actually try to clear them which might take a lot of deposits and can lead to a loss easily for the majority of players.

I was still able to withdraw $100 won in the freerolls this year though we must of triggered one of these tools if we did not request these restrictions and invasive financial probing thought somebody was playing a prank on me to be honest.:dontknow:

Yeesh, you may as well send them your mother's maiden name, the name of your first pet, social security number and the routing number for your bank account while your at it. Gotta be thorough.

PS has never asked me to verify my account (an account I've had for 15 years or so, I think).
Of course I haven't made a deposit or withdrawal there in over 5 years.

I have a bit less than $40 on there I got from free tickets and freerolls that I suspect I won't be able to withdraw and I'd probably have to add a new CC and make a deposit to even try.

Maybe if I hit $100 I'll try, but if they ask for more than a pic of my Driver's License (all that 888 required from me to verify my account) I'll delete PS just like I did with party poker.

If it comes down to it maybe I'll see if I can transfer the money so PS doesn't get to keep it.

 

[hugh blair]

Yeesh, you may as well send them your mother's maiden name, the name of your first pet, social security number and the routing number for your bank account while your at it. Gotta be thorough.

PS has never asked me to verify my account (an account I've had for 15 years or so, I think).
Of course I haven't made a deposit or withdrawal there in over 5 years.

I have a bit less than $40 on there I got from free tickets and freerolls that I suspect I won't be able to withdraw and I'd probably have to add a new CC and make a deposit to even try.

Maybe if I hit $100 I'll try, but if they ask for more than a pic of my Driver's License (all that 888 required from me to verify my account) I'll delete PS just like I did with party poker.

If it comes down to it maybe I'll see if I can transfer the money so PS doesn't get to keep it.

No this is not a verification it reads to me like Hugh you big degenerate you we have decided to save you from paying a copious amount of rake and saving you from yourself as we know best.
I was happy to leave it at no deposits for November and December 2020 get way ahead of my bills santa and all take a two month break but was surprised with all this in 2021 when ready and rolled to play again.
Withdrawals are allowed orsino12 just changing this is not without some serious probing that is impossible to answer accurately,
As I do not know how much earned in freerolls won CC draw tickets,my play on 10 sites over the year 7 or 8 were profitable on Pokerstars though made a 5 or 6k loss not the end of the world for me as a midstakes regular told them this showed them my payslip from main employer as I am doing nothing illegal but yet they insist on this info it is rather strange and does not make me feel comfortable at all as HMRC does not apply to me either as do not live in the UK very peculiar this.:dontknow:

Hello Hugh

During a routine review, we noticed that your activity recently is higher than most and wanted to get in touch to see if everything is OK.

With more people being affected by current movement restrictions measures countries are imposing to contain the spread of the virus, we appreciate that our customers' entertainment habits may change or be influenced by these unprecedented events. None the less, we want to ensure that all our customers continue to play safely on our sites and while using our products, and we do not wish these changes in circumstances to lead anyone losing track of time and/or money spent when gambling.

Out of an abundance of caution, a monthly deposit limit of $200 USD has been temporarily placed on your account. We'd first like to hear your feedback by replying to this email in regards to if you feel your time with us has been safe and if you feel it is having a negative impact on yourself in any way. If you'd like a lower deposit limit, or to take a break, just reply to this email and let us know.

Please be aware that a Self-Imposed Deposit Limit is an accumulative limit. Any deposits you have made during the past 30 days period will apply towards your new limit.

Responsible Gaming tools should be used from the outset as they provide a system to help everyone stay in control of their play with both money and time that they're comfortable to spend. Please take the time to familiarise yourself with the list of some of the Responsible Gaming tools we offer:

Deposit Limits

You can set your own deposit limits via the software. You know your limits. Let us know them too.

Game Limits

You can choose to set your own playing limits for casino and its variants, cash games, tournament buy-in or betting in general.

Cool Off Periods

Take a break whenever you need it. With this feature, you can choose to cool off for a shorter period (12 to 24 hours) to help remain calm and collected and help keep the experience fun.

Time Outs

If you need a longer break from playing, try our time-out feature that allows you to take a break from 7 days and up to 120 days.

Self-Exclusion

If you'd like to stop gambling altogether then you can self-exclude for a period that suits you starting from six months and up to 5 years.

For more information on all of our Responsible Gaming features please check:

ww.pokerstars.eu/about/responsible-gaming/


Please also review our important message in regards to the situation:

www.pokerstars.eu/help/articles/rg-coronavirus-alert-update/196268/?br=pokerstars

Regards




Hello Hugh,

Thank you for your response, and we apologize for the delay in ours!

Unfortunately the account funding form you provided came back as blank. Please kindly re-send following documents so we can conclude our review:

1. Completed account funding form (see attached)
2. Bank statement for your VISA 4***********0634 for December 2020 - February 2021
3. Most recent payslip issued by your employer
4. Bank statement of the account you receive your salary to, showing the same incoming transaction from your payslip.

Please note that acceptable documentation must be in the original PDF format (downloaded directly from your e-bank in case of a bank statement; and from HMRC site in case of tax documents), unedited, not filtered, not cropped, demonstrating full transaction history for a month. It must also have your name and statement dates clearly visible.

We thank you in advance for your cooperation!

Regards,

Stars Responsible Gaming



Do you know that we offer different options and recommendations to help you play responsibly?

For more information on how to use our self-exclusion feature, setting deposit, table and betting limits, please visit our Responsible Gaming page at:


www.pokerstars.eu/about/responsible-gaming/.


You are receiving this email as a customer of The Stars Group (TSG), who operate brands that are accessed using a Stars Account.

 

[fundiver199]

As others have said, this is anti money laundering legislation, so there is no point in blaming the poker site for it, as they are just following the law in the country, where you live. Its not particularly complicated to fill out those forms, so just do it and get the restrictions liftet off your account. Banks in many countries are also required to ask similar questions, especially if customers make or receive international wire transfers.

 

[hugh blair]

As others have said, this is anti money laundering legislation, so there is no point in blaming the poker site for it, as they are just following the law in the country, where you live. Its not particularly complicated to fill out those forms, so just do it and get the restrictions liftet off your account. Banks in many countries are also required to ask similar questions, especially if customers make or receive international wire transfers.

Yes that is true fundiver199 every time I move earned legit money tax paid on it after decades of work still you get these questions from banks and institutions on large sums normally amounts over €10,000 I get to discuss it in detail with my banks fraud team for example before payments are processed an example would be paying a lump sum off mortgage or purchasing a car maybe.
Show it is legitimate agree there ok no probem great but if I was messaging you I as I see you are in sweden I would not mention Norwegian,Danish or Finnish tax information to you but UK HMRC is being mentioned to me when I am not a resident there.
I do not think I have passed the €10,000 threshold amount in the short time needed to justify this type of questioning to be honest.

 

[fundiver199]

Yes that is true fundiver199 every time I move earned legit money tax paid on it after decades of work still you get these questions from banks and institutions on large sums normally amounts over €10,000 I get to discuss it in detail with my banks fraud team for example before payments are processed an example would be paying a lump sum off mortgage or purchasing a car maybe.
Show it is legitimate agree there ok no probem great but if I was messaging you I as I see you are in Sweden I would not mention Norwegian,Danish or Finnish tax information to you but UK HMRC is being mentioned to me when I am not a resident there.
I do not think I have passed the €10,000 threshold amount in the short time needed to justify this type of questioning to be honest.

I understand, its annoying, but we should always pick figths, we have a chance of winning

 

[infonazar]

I went through the verification procedure twice. I sent them all the documents at their request, passed the verification, and now I have no problems. In my opinion, it is safe and I do not think there is anything to fear. But the verification process took about three weeks.

 

[sharipov8090]

No big deal, this is the usual standard verification procedure.it requires the provision of documents and bank details.without your consent, the money from the accounts will not just go away.But you are a fraudster or a good client will tell you the record from the bank account.You don't have to worry about everyone going through this and no one has any problems.Play responsibly !Good luck dear friend!

 

[Cooking]

I already sent my docs to pokerstars to verify my account because I deposited values bigger than my usual 3x times in a couple of hours, but they didn’t requested a bank statement or my payslip. I’m also very concerned when I need to send docs to poker rooms because I don’t like to send personal info for anyone, but I only send to poker rooms that I trust.