This is a discussion on PokerStars Lock out within the online poker forums, in the Poker Rooms section; Anyone else experiencing a lock out with PokerStars?
Recently I changed computers so I also at the same time closed my current Pokerstars account , notifying
Anyone else experiencing a lock out with PokerStars?
Recently I changed computers so I also at the same time closed my current Pokerstars account , notifying them by email and received verification I then went to new computer and opened a new account, then when I tried to deposit they locked me out...What in the world is wrong with their Security system? Obviously the right hand doesn't know what the left hand is doing??? Really I closed account and received verification it was closed then they lock me out because they say I have two accounts?? Go figure, maybe PokerStars should hire some trained IT people...
I'm pretty sure they did that because they don't want people to change their screen names, which is effectively what you did.
"Changing your username is not possible
As part of our commitment to ensure a fair environment for all our players, it's not possible to change usernames.
This is because an important part of poker is knowing an opponent. The more you play against someone, the better you know their style of play, and therefore how to react to it. Changing usernames would allow a player to hide behind a new identity, and use their experience of how others play to beat them."
Apparently this is necessary to keep all of us HIGH ROLLER sharks from picking on all of the micro stakes fish. Franky I'd like to change my username because of all the incredibly bad and embarrassing plays I've made over the years. The sharks know I'm a great big fish.
I would think they'll let you reopen your previous account though if you ask,
Thanks for the reply and honestly I was not aware that they had rules against closing accounts or changing usernames, I guess I may now be locked out forever??Not sure if its my loss or theirs, lol
Regarding the change of computers, I also changed my email and internet server, I asked Pokerstars about changing my email and they never responded so I took the next best step and closed account, guess I'm screwed.