Pokerstars customer service

[Suns of Beaches]

what can be done to stop a player, Landlady Dumars, from talking about my wife on the tables, she passed away in 2020, and he makes fun , it isn't right.

Turn off chat?

 

[Roobz75]

I have to say that the customer service from pokerstars actually doesn't exist. I am honestly at a lost for words as to how a company of this size has the worst service I have ever experienced.

The live chat function has dissapeared so you are forced to email, the only option. And they don't reply for over 72 hours. I have spent £16000 with them in 4 months and I am treated as if I am doing them a favour? I have repeatedly tried to ask questions and to no avail

How many people experience this? Is it just that they have a total monopoly and can afford to just ignore everything? Or do you have to be a youtube or teampro to actually get listed to?

It is not as effective as before. I find that if you have an issue they can't resolve, you slowly get ignored by the time lasping until the chat just closes.
I think they were receiving too many complaints over praises and have just decided to make the help customer function as remote as possible.

 

[jack12de]

It's always annoying when something doesn't work properly, but it can happen.

In all the years I've been playing on PS I've never had any serious problems and the service has always been great.

My last payout was not long ago, it was in my bank account within 24 hours, that was a record and without a credit card just as a normal bank transfer and I have not deposited thousands of euros there until today.

For me PS is still the best poker site because I had more problems at other sites before I even started playing.

I have to say that I think PS is the best pokerside ever, and I never had problems with cashout; but the service is only good if you have standard problems; I had have problems with the change a few month ago from PS.eu to PS.de and the SCHUFA- data. I don't got any helpful answer from the support. And at the end I get the account back after I sent them a paper from the Schufa with exactly the same adress I have told them before...
That was realy bad service