My pokerstars account has been frozen

[pokerjunkie101]

My account just got frozen and I don't know why?help anyone?

 

[Andyreas]

My account just got frozen and I don't know why?help anyone?

I would suggest to check your emails incl. Spam folder and/or contact their support staff.

 

[PsychoVas]

Yup. E-mail support.

 

[black and]

My account just got frozen and I don't know why?help anyone?

The only thing you can do now is to write a letter to the support service. I hope this is a normal check and after passing the verification your account will be unfrozen. If you are an honest player and have not broken the rules, then there is a really good chance that everything will be fine. Don't panic, be patient.

 

[Gallarado777]

if you didn't break anything and did everything within the rules of the poker site, then you will simply be verified and submit the necessary documents and you will be unfrozen by the poker site. If you replace something, your account is not unfrozen until you provide the documents you need for the site this is how poker sites work

 

[hardongear]

As others said only thing to do now is contact support and have some patience. I've heard PS support isn't what it use to be. Thankfully and knock on wood I haven't had to use their support in years. Also in my 20+ years experience playing PS if you really done nothing wrong or against the T&C/TOC then you likely have nothing to worry about and this will just be an inconvenience till sorted out.

Best of luck.

Cheers!!!

 

[luckyfish98]

After restarting everything, the computer changes, or buy another computer.