I'm really not sure where to go with this. Some of you know that I'm a computer newby, so maybe you con help. This concerns trying to get the new logo on my avatar. I've got the logo in the avatar in the account section,but, it hasn't shown up while I'm playing yet. It's been up there for almost a week. Whenever I try to contact customer service they ask for a a user and password account. I'm reeeeeeally confused what the hell this is. I've put up every user account and password I can think of and still can"t get in contact with customer service. Sometimes I get a fatal error message and sometimes it just keeps flashing back for retries. Anyone help a 60yr old, confused dinosaur out with this? I've been using your site a lot and would like to help spread the word to other about it.