S
Shaun The Sheep
Rising Star
Bronze Level
Hello All,
I have a problem and I hope someone can help. poker stars froze my account because my credit card requested a reciept. I never disputed the charges or anything. We just needed a reciept to deal with all the service charges the credit card added.
In response poker stars froze my account. They told me that I had to send them copies of the credit card in question (front and back), drivers licence (front and back) as well as a utility bill no oler than three months, a credit card statement also within the last three months, bank statements.
Now my issue with this is two fold firstly all the utilityies are in someone elses name, all my other bills are electonic. Secondly with all this information I could be victium of identity theft.
So three weeks of explaining them this I sent in the front of my licence and credit card as well as voters requestration card. Well then each time the sent back that it wasn't acceptabe. It was cropped, not clear, altered ect. Then there is the form that they wanted me to sign, but I have to print it. Now I never needed a printer before. Each time I ask questions and they keep sending me standard responses without answering my questions. They keep saying if I wa at a live casino I would have no problem showing id. Well a live casino doesn't keep your id and ask for all these other document.
I want this to end. Is this just a ploy to keep my money. Has anyone had similar experience. Any suggestions to make this end would be appreciated.
Persoanlly I will never play at Poker stars again.
I have a problem and I hope someone can help. poker stars froze my account because my credit card requested a reciept. I never disputed the charges or anything. We just needed a reciept to deal with all the service charges the credit card added.
In response poker stars froze my account. They told me that I had to send them copies of the credit card in question (front and back), drivers licence (front and back) as well as a utility bill no oler than three months, a credit card statement also within the last three months, bank statements.
Now my issue with this is two fold firstly all the utilityies are in someone elses name, all my other bills are electonic. Secondly with all this information I could be victium of identity theft.
So three weeks of explaining them this I sent in the front of my licence and credit card as well as voters requestration card. Well then each time the sent back that it wasn't acceptabe. It was cropped, not clear, altered ect. Then there is the form that they wanted me to sign, but I have to print it. Now I never needed a printer before. Each time I ask questions and they keep sending me standard responses without answering my questions. They keep saying if I wa at a live casino I would have no problem showing id. Well a live casino doesn't keep your id and ask for all these other document.
I want this to end. Is this just a ploy to keep my money. Has anyone had similar experience. Any suggestions to make this end would be appreciated.
Persoanlly I will never play at Poker stars again.
