P
pbdave
Rising Star
Bronze Level
HI Turtlerox,
Thanks for the feedback. Certainly our promotions have been pretty steady in the past months, however we are working to improve our selection. Currently you can see the sign up bonuses (free $10, deposit $100 and get $30, and the 200% are examples). We also included the $31k giveaway tournaments during March. On top we offer the bounce back cash, which works as a rakeback reward.
In the coming weeks we expect to launch some bounty tournaments (which includes me as one of the high prizes).
Feel free to send me any suggestion, I am always open to hear what the players want, after all you guys are the ones that enjoy such benefits.
If you guys have any more questions be sure to let me know. Cheers!
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
Thanks for the feedback. Certainly our promotions have been pretty steady in the past months, however we are working to improve our selection. Currently you can see the sign up bonuses (free $10, deposit $100 and get $30, and the 200% are examples). We also included the $31k giveaway tournaments during March. On top we offer the bounce back cash, which works as a rakeback reward.
In the coming weeks we expect to launch some bounty tournaments (which includes me as one of the high prizes).
Feel free to send me any suggestion, I am always open to hear what the players want, after all you guys are the ones that enjoy such benefits.
If you guys have any more questions be sure to let me know. Cheers!
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
BDDP
Enthusiast
Silver Level
I play on Pitbull, and have never had a major issue. I got the free 10 bucks, but haven't tried to cash out, not doing well enough for that!!! The only minor issue i've had is that sometimes if I get disconnected and make it back in time to be in the hand it will skip my turn to bet until someone bets first (if noone bets i can't bet). Doesn't happen often but has happened more than a couple times.
B
bobsay225
Rock Star
Silver Level
trying it out
well I signed up lastnite for my free ten dollars amd account. 5 minutes after being on I noticed that the 10 was not In my account,clicked on live chat and spoke to a rep. The rep assured me that I would get a phone call to verify my account. Received phone call and money was deposited.
Well this morning balance is 38 bucks games are real soft at 10 nl level(not using proper brm!) and I think I stand at now that if i do cash out I will need to deposit at least 25 dollars to make that happen. Has anyone cashed out from there before????
well I signed up lastnite for my free ten dollars amd account. 5 minutes after being on I noticed that the 10 was not In my account,clicked on live chat and spoke to a rep. The rep assured me that I would get a phone call to verify my account. Received phone call and money was deposited.
Well this morning balance is 38 bucks games are real soft at 10 nl level(not using proper brm!) and I think I stand at now that if i do cash out I will need to deposit at least 25 dollars to make that happen. Has anyone cashed out from there before????
serendipity
Rock Star
Silver Level
Hi Dave,
Thanks for responding. I have been on vacation for the past weeks, so pardon the delay in my counter-response. First, let me commend you for talking with the poker community and responding to our concerns. The fact that you are here engaging us shows that you indeed care what players say and think about your site, something that the other poker sites can learn from. I have to say that my experience with Pitbull's customer service has always been second to none. It's a pity that you cannot get the other problems ironed out.
Secondly, since you quoted my earlier post, I must take exception to your statements that, "It seems these posts are receiving more credit than they actually have, meaning they have none."
Sorry, but I am not an ex-employee with a beef. I am a potential customer with some serious concerns, so please do not lump us all in together. I think the majority of the site knows that the OP was, at least, an anti-Pitbull troll or possibly a disgruntled worker looking to discredit your site. He has made exactly 2 posts at this forum - both anti Pitbull. However, other posters, including myself, have raised legitimate concerns.
You have stated above, "Look guys, if you have REAL questions or if you want to post a comment please have facts, this is making you waste time and I am sure we can all benefit from proper discussions that lead somewhere." This is a legitimate request, so I will take the time to respond.
I should qualify my comment that Pitbull has some of the worst password thieves, colluders and scammers in the industry. I may have spoken too soon. As I have already stated, I have never deposited at your site. I do have a substantial bankroll built through freeroll winnings, but I have not played many real money games. I based the colluder portion of this statement from a) talk of players who have a long history of real money play at your site and b) the fact that "where there is smoke, there is fire" - meaning that if the password thieves and scammers have infiltrated your site, the colluders cannot be far behind. I will include a quote from a MOD at another poker forum where I play "private" freeroll games at your site. (I will not post the names mentioned or the name of the site, but I am sure you can find it with a simple Google search for verification).
"I was not going to post here. This morning I read what one of pits affiliates said to (Forum MOD's name) during yet another pit game. Why would a gaming site keep such a cancer? Are the rumors true about (Player's name) being (Known Password Thief's name)?
One thing I do not understand is why they have not removed these idiots and that is why a few of us would never deposit there. It is a shame, they have the best customer service in the industry and all everyone thinks about is the trash mob that is a part of pit."
Finally, you have conviently responded to those accusations, but what about the software bugs that have been brought up? Even if you solved all of the other problems, why should anyone deposit at Pit when you know that it is only a matter time until you are dealt your hole cards facedown and must play the hand in the dark? Do you have a time frame for when we can expect this bug to be fixed?
MrFold
Rock Star
Silver Level
I think Dave is to be commended for coming on here and facing up to the Pitbull knockers. He has accepted criticism on the chin and tried to be constructive in return.
I've played on Pitbull a few times and the software does not match up to that of most other sites. It seems, dated, clunky and slow.
Sometimes it appears to freeze and prevents you from playing a hand properly. You then have to log out and log back in to 'unfreeze' the game.
Player traffic is also pretty low - but in theory that gives you a better chance of cashing at the guaranteed tournaments on offer.
If these aspects put you off, then it's best to steer clear of Pitbull. If they don't, maybe it's worth giving it a try on the $10 free basis.
At least the managers are willing to interact with their critics and learn some lessons from things that have gone wrong in the past. That can only be a good thing.
I've played on Pitbull a few times and the software does not match up to that of most other sites. It seems, dated, clunky and slow.
Sometimes it appears to freeze and prevents you from playing a hand properly. You then have to log out and log back in to 'unfreeze' the game.
Player traffic is also pretty low - but in theory that gives you a better chance of cashing at the guaranteed tournaments on offer.
If these aspects put you off, then it's best to steer clear of Pitbull. If they don't, maybe it's worth giving it a try on the $10 free basis.
At least the managers are willing to interact with their critics and learn some lessons from things that have gone wrong in the past. That can only be a good thing.
P
pbdave
Rising Star
Bronze Level
MrFold,
Thanks a lot for the support, I'm here to do my best to help you all. I hope I can every time and I hope I provide you with satisfactory answers.
Serendipity,
I surely believe that the closest you are to your members the better you can serve them. Hence it is quite important for us to be active at the common places of the industry such as the forums and we extend our services through these venues to provide a better support.
Now, I was not implying you specifically were the member who was an ex-employee; however the thread was started by someone we believe holds some sort of absurd grudge against us. Your post was also not precisely descriptive, so I could not take it as a formal complaint, but still I appreciate you taking the time to write me back.
As for what you refer to as a post on another forum (unknown to us) where they state they are aware (not sure under what grounds they can prove what they say) of password theft and collusion. If you feel this is true and you can privately (to not jeopardize the forum members you are protecting) send me the details I will gladly follow through. However, at this point we have not registered any complication or conflicts as the ones described above on the quote, and like I mentioned before, there is the occasional attempt to abuse or take unfair advantage of our company or our player by a handful of people which have been spotted and any wrongdoing has been rectified. No different from any other poker room available.
Finally, I have responded as questions have been raised. The software requires certain upgrades indeed, I am not pretending we don, like many others we still got some path to walk, nevertheless the issues reported are being worked on and we expect to progressively release updates more often to correct the pending bugs roaming on our software.
I hope I clarified the issue for you, and if you have more questions please let me know.
Cheers!
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
Thanks a lot for the support, I'm here to do my best to help you all. I hope I can every time and I hope I provide you with satisfactory answers.
Serendipity,
I surely believe that the closest you are to your members the better you can serve them. Hence it is quite important for us to be active at the common places of the industry such as the forums and we extend our services through these venues to provide a better support.
Now, I was not implying you specifically were the member who was an ex-employee; however the thread was started by someone we believe holds some sort of absurd grudge against us. Your post was also not precisely descriptive, so I could not take it as a formal complaint, but still I appreciate you taking the time to write me back.
As for what you refer to as a post on another forum (unknown to us) where they state they are aware (not sure under what grounds they can prove what they say) of password theft and collusion. If you feel this is true and you can privately (to not jeopardize the forum members you are protecting) send me the details I will gladly follow through. However, at this point we have not registered any complication or conflicts as the ones described above on the quote, and like I mentioned before, there is the occasional attempt to abuse or take unfair advantage of our company or our player by a handful of people which have been spotted and any wrongdoing has been rectified. No different from any other poker room available.
Finally, I have responded as questions have been raised. The software requires certain upgrades indeed, I am not pretending we don, like many others we still got some path to walk, nevertheless the issues reported are being worked on and we expect to progressively release updates more often to correct the pending bugs roaming on our software.
I hope I clarified the issue for you, and if you have more questions please let me know.
Cheers!
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
illphillllllll
Rock Star
Silver Level
i'm not a big fan of pitbull poker because of the software problems but i do trust them. i freerolled my way to a bankroll and had no problems taking out money. i did have to make a minimum deposit and earn 200 comp points before i made a withdraw but that seemed fair to me. whenever i asked for a withdraw i received it immediately on several occasions. i understand if you don't want to deal with their software problems but they can be trusted.
coyboy33
Enthusiast
Silver Level
Well said,I can tell you've played there.See my thread "Pitbull Poker Tracker......
F
FreeFalling22
Enthusiast
Silver Level
i made an account long ago but never got my $10
just the other day i started playing there in the freeroll and and got 11th and 30 whole cents then i entered another and with 54 left i had over 20k in chips and froze up and couldnt relog for some reason finally when i got back i had finished 20th just 2 out of money
played another and won another 30 cents
its hard to login for some reason there it always says the site is down or something reckon i need to update flashplayer or something??? and if so, how can i do that?
just the other day i started playing there in the freeroll and and got 11th and 30 whole cents then i entered another and with 54 left i had over 20k in chips and froze up and couldnt relog for some reason finally when i got back i had finished 20th just 2 out of money
played another and won another 30 cents
its hard to login for some reason there it always says the site is down or something reckon i need to update flashplayer or something??? and if so, how can i do that?
P
pbdave
Rising Star
Bronze Level
Hi FreeFalling22,
Please send me your account username via PM to check on those free $10. As for the site and the tournaments, we have been doing some system updates and reconfiguration and it seems during the weekend we experienced some down time which explains the situation you had. If you were completely unable to complete a tournament please tell me the date and time and I will submit a refund request.
Cheers!
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
Please send me your account username via PM to check on those free $10. As for the site and the tournaments, we have been doing some system updates and reconfiguration and it seems during the weekend we experienced some down time which explains the situation you had. If you were completely unable to complete a tournament please tell me the date and time and I will submit a refund request.
Cheers!
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
S
Swampwitch
Rising Star
Bronze Level
Hello Dave.
I am the co-owner of a forum that has been promoting Pitbull for quite some time. We have a lot of tourneys with Pit, both freerolls and buy-ins. Our forum loves Pit, and for the most part our members are happy. Our forum has gone way out of it's way to defend Pit against bullshit accusations, and to work with Pit to solve legitimate player problems.
But I have to say, like another poster has said...Pit's response to the password sharing/theft problem has been ludicrous. A few of your affiliates are some of the biggest password thieves on the net. It took practically an act of gawd to get one of your affiliates banned by Pitbull from playing in our tourneys. This ass was banned at our forum in every way possible, yet kept showing up in our tourneys.
The password theft problem is ongoing and growing. We were told it's our fault that the crashers show up. Bullshit. Anybody on this board who has ever seen my name knows that we go to great lengths to ensure that our passwords are not shared. We vette new members, we ban the creeps we catch, we require a post with username in the tourney thread then pm the pass to each person shortly before the tourney. We do everything we can. But as much as I'd like to think otherwise, I am not infallible, and pw sharers fall through the cracks, and we end up with entirely too many crashers.
I watch as the people register, take down the names of the crashers, and have asked repeatedly before, during, and after tourney start for management to boot those people from OUR PRIVATE freerolls. Not only is it not done...not only are these bastards allowed to cash in our tourneys...we have now been told that THERE'S NOTHING WRONG WITH PLAYERS TRYING TO GET SOMETHING FOR FREE. And that nothing will be done. Apparently, there's something wrong with me if I don't want crashers. If you think our members don't notice, you're nuts. My pm box overflows the next day with complaints from legitimate players pissed off because they were taken out by cheats.
Look, we believe in Pitbull. We endorse wholeheartedly Pitbull. But we are now at the point that our freerolls will have to be just plain open to everybody, because what is the point of a private tourney if Pitbull doesn't care if it's private?
For the record, I do believe the software is fair, and I've never had a problem with a cashout. But the attitude towards password theft is absolute crap.
I am the co-owner of a forum that has been promoting Pitbull for quite some time. We have a lot of tourneys with Pit, both freerolls and buy-ins. Our forum loves Pit, and for the most part our members are happy. Our forum has gone way out of it's way to defend Pit against bullshit accusations, and to work with Pit to solve legitimate player problems.
But I have to say, like another poster has said...Pit's response to the password sharing/theft problem has been ludicrous. A few of your affiliates are some of the biggest password thieves on the net. It took practically an act of gawd to get one of your affiliates banned by Pitbull from playing in our tourneys. This ass was banned at our forum in every way possible, yet kept showing up in our tourneys.
The password theft problem is ongoing and growing. We were told it's our fault that the crashers show up. Bullshit. Anybody on this board who has ever seen my name knows that we go to great lengths to ensure that our passwords are not shared. We vette new members, we ban the creeps we catch, we require a post with username in the tourney thread then pm the pass to each person shortly before the tourney. We do everything we can. But as much as I'd like to think otherwise, I am not infallible, and pw sharers fall through the cracks, and we end up with entirely too many crashers.
I watch as the people register, take down the names of the crashers, and have asked repeatedly before, during, and after tourney start for management to boot those people from OUR PRIVATE freerolls. Not only is it not done...not only are these bastards allowed to cash in our tourneys...we have now been told that THERE'S NOTHING WRONG WITH PLAYERS TRYING TO GET SOMETHING FOR FREE. And that nothing will be done. Apparently, there's something wrong with me if I don't want crashers. If you think our members don't notice, you're nuts. My pm box overflows the next day with complaints from legitimate players pissed off because they were taken out by cheats.
Look, we believe in Pitbull. We endorse wholeheartedly Pitbull. But we are now at the point that our freerolls will have to be just plain open to everybody, because what is the point of a private tourney if Pitbull doesn't care if it's private?
For the record, I do believe the software is fair, and I've never had a problem with a cashout. But the attitude towards password theft is absolute crap.
P
pbdave
Rising Star
Bronze Level
Hi Swampwitch,
Certainly you have all the right to feel this way. I understand the importance of password keeping and all that.
Through time your forum has earned a special place in our poker room and we love having your players and your tournaments too, and it is in our best interest to hear what you have to say and do what's necessary to resolve any issue you may have.
I want to chat with you personally, please write me an email (daveATpitbullgaming.com)with your chat contact and we will discuss the solution for this password theft problem.
I look forward to hear from you.
Best regards,
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
Certainly you have all the right to feel this way. I understand the importance of password keeping and all that.
Through time your forum has earned a special place in our poker room and we love having your players and your tournaments too, and it is in our best interest to hear what you have to say and do what's necessary to resolve any issue you may have.
I want to chat with you personally, please write me an email (daveATpitbullgaming.com)with your chat contact and we will discuss the solution for this password theft problem.
I look forward to hear from you.
Best regards,
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
J
jamesdenson
Rock Star
Silver Level
sighned up for pib bull a few months ago played there got my 10$ free played for a few days would have deposited there if not for the technical issues of getting disconnected wich im on wireless so that may have been my fault tables were very easy there a good player should be able to start a br from the 10 so i would advise anyone to try it out its a free shot just after you create an account there go to live support and ask them about the 10$ free and you will get a phone call then the 10$ will be in your account immediatly.
C
ChrisJJJJ
Rock Star
Silver Level
Pitbull Poker
Ive heard rumors about almost every online site as far as some type of cheating I dont think Ill ever really know the truth. I play mostlly small stakes so Im not worried about that. I received $10 free from Pitbull ( tyvm ) and have won more playing in Their small feild freerolls.
They do have 24/7 support but they need it.her are the problems I have w/ Pitbull.
1.Not getting seated at the beginning of a toutney sometimes.
2. You sometimes have to log off and back in in the middle of a game.Not just me the whole table sometimes.
3. My first buy-in there was an Omaha game and the first 4 hands my hole cards were dealt face down, Kinda hard to play that way.
Dont have any problems with any of my 15 other accounts.
Im saving my bankroll and hope they improve the site. I wish they would get the bugs out because I finish in the money almost every tourney and I Know some players who are wearing it out there, but I cant stand all the bugs.
Ive heard rumors about almost every online site as far as some type of cheating I dont think Ill ever really know the truth. I play mostlly small stakes so Im not worried about that. I received $10 free from Pitbull ( tyvm ) and have won more playing in Their small feild freerolls.
They do have 24/7 support but they need it.her are the problems I have w/ Pitbull.
1.Not getting seated at the beginning of a toutney sometimes.
2. You sometimes have to log off and back in in the middle of a game.Not just me the whole table sometimes.
3. My first buy-in there was an Omaha game and the first 4 hands my hole cards were dealt face down, Kinda hard to play that way.
Dont have any problems with any of my 15 other accounts.
Im saving my bankroll and hope they improve the site. I wish they would get the bugs out because I finish in the money almost every tourney and I Know some players who are wearing it out there, but I cant stand all the bugs.
CAPT. ZIGZAG
Legend
Silver Level
I have no idea weather PB is kosher, or not. Never played there. (Mac clients please folks)
Above is a quote from the OP's posted article (rant).
Two glaring problems here.
1. If they (the kids) can see the hole cards, how in the world could they fail at "doing a good Rake for the company"?
2. Why in the world would they allow big mouthed, unrelated kids in on such a big scam?
Another non issue.
-
nomasburros
Rock Star
Silver Level
point of the matter here is business.......if you dont take the time to fix the problems in your business...your customers will go elsewhere..and then your business is no more...
fortunatley for pitbull...there are enough people who still support them regularly.
however you wont see me depositing there..i dont no ever have trusted their site....i have seen all of the problems mentioned there...my favorite thing to do is play blind...NOT....how do you trust the security software if you cant trust the gaming software???did they get them from the same programmers????
Besides ..we all have to face the fact if indeed there was some type of scam at ANY site we play at..it would be nearly impossible to prove...and prosecuting would be a joke to even try....and if caught they would never admit wrongdoing just blame it on the "idiot" they had to fire...
I dont work for any poker site...so i have a totally unbiased opinion...but if you want solid advise as to where to spend your money playing poker...find your local brick and mortar...im sure your local economy will appreciate it some too...
fortunatley for pitbull...there are enough people who still support them regularly.
however you wont see me depositing there..i dont no ever have trusted their site....i have seen all of the problems mentioned there...my favorite thing to do is play blind...NOT....how do you trust the security software if you cant trust the gaming software???did they get them from the same programmers????
Besides ..we all have to face the fact if indeed there was some type of scam at ANY site we play at..it would be nearly impossible to prove...and prosecuting would be a joke to even try....and if caught they would never admit wrongdoing just blame it on the "idiot" they had to fire...
I dont work for any poker site...so i have a totally unbiased opinion...but if you want solid advise as to where to spend your money playing poker...find your local brick and mortar...im sure your local economy will appreciate it some too...
P
pbdave
Rising Star
Bronze Level
Hi everyone,
Thanks for the latest feedback. I just wanted to ask lopperZ if he refers to "pittbull poker pfffff, i have 3 weeks weating to my withdrawls, more members" as he has been waiting 3 weeks now for a withdrawal with us. If that is the case, please PM me your username and I will follow up on the case and make sure the money is sent.
Also to CAPT ZIGZAG, not sure either if you said you haven't played at PB because yo only use a Mac, if that's the case then I can tell you our software is flash based, so actually it works perfect on Mac.
Finally, I like to see everyone's opinion, gives me more to work with and look for improvements which I know we are still walking a long road to get them all sorted, however I want to let you know that even if you don't like our poker room or simply distrust online gaming in general, we still work around the clock to provide you with the best service, keeping security and fairness in our highest priorities.
If you ever have a problem with Pitbull please let me know and I will make sure it gets resolved. Thank you.
Best regards,
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
Thanks for the latest feedback. I just wanted to ask lopperZ if he refers to "pittbull poker pfffff, i have 3 weeks weating to my withdrawls, more members" as he has been waiting 3 weeks now for a withdrawal with us. If that is the case, please PM me your username and I will follow up on the case and make sure the money is sent.
Also to CAPT ZIGZAG, not sure either if you said you haven't played at PB because yo only use a Mac, if that's the case then I can tell you our software is flash based, so actually it works perfect on Mac.
Finally, I like to see everyone's opinion, gives me more to work with and look for improvements which I know we are still walking a long road to get them all sorted, however I want to let you know that even if you don't like our poker room or simply distrust online gaming in general, we still work around the clock to provide you with the best service, keeping security and fairness in our highest priorities.
If you ever have a problem with Pitbull please let me know and I will make sure it gets resolved. Thank you.
Best regards,
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
P
pbdave
Rising Star
Bronze Level
Hi jamesdenson,
Do you have problems depositing? Let me know I can have our Customer Support call you to help you complete your deposit.
Best regards,
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
Do you have problems depositing? Let me know I can have our Customer Support call you to help you complete your deposit.
Best regards,
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
D
dreyfus
Rising Star
Bronze Level
Hi Dave,
I've recently started playing at Pitbull. I'm blissfully ignorant of password thieving and other problems that people have discussed on this thread. (Being relatively thick has its advantages sometimes.) However, I have experienced a lot of frozen screens in the middle of play. This is frustrating, particularly of course when on a winning hand! It is disconcerting to be locked up in mid-hand and then to reappear in the middle of the next one. Can you shed any light on the source of this technical problem?
Also, can you confirm this point about needing 200 points in order to withdraw funds?
Thanks.
I've recently started playing at Pitbull. I'm blissfully ignorant of password thieving and other problems that people have discussed on this thread. (Being relatively thick has its advantages sometimes.) However, I have experienced a lot of frozen screens in the middle of play. This is frustrating, particularly of course when on a winning hand! It is disconcerting to be locked up in mid-hand and then to reappear in the middle of the next one. Can you shed any light on the source of this technical problem?
Also, can you confirm this point about needing 200 points in order to withdraw funds?
Thanks.
lcid86
Legend
Loyaler
I've played at Pitbull, and have had slow response issues. I've also been locked out in the middle of a tourney and had to close my browser and log-in again. Having said that, they have very good freerolls and lots of lower limit tourneys. For now, the good is out-weighing the bad. If their software ran error-free, I'd probably play there full-time.
P
pbdave
Rising Star
Bronze Level
Hi Dreyfus,
Yes surely we have been aware of some issues with tournaments delaying action and freezing in some cases. The issue itself is hard to pin point, hence why we still experience them, however we keep working on our software and keep updating the system to improve its functionality. Normally it is related to a time out between your computer and our server, so to control this bug we increased our connectivity resources, but sometimes the local internet providers (of our players) experience short connection problems which also reflect on freezing the game, but not on every case.
Finally, about the 200 Comp Point rule is basically for the free $10 we give to new comers, they are required to earn that amount before cashing out.
Let me know if you guys have further questions.
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
Yes surely we have been aware of some issues with tournaments delaying action and freezing in some cases. The issue itself is hard to pin point, hence why we still experience them, however we keep working on our software and keep updating the system to improve its functionality. Normally it is related to a time out between your computer and our server, so to control this bug we increased our connectivity resources, but sometimes the local internet providers (of our players) experience short connection problems which also reflect on freezing the game, but not on every case.
Finally, about the 200 Comp Point rule is basically for the free $10 we give to new comers, they are required to earn that amount before cashing out.
Let me know if you guys have further questions.
Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners