The hole cards face down issue is always on your 1st hand of a tournament, never on cash tables..if you switch seats then switch back you will see your face down hole cards when this happens..just click on the seat beside u then switch back...as for disconnects they happen mostly when you are moved to another table.To fix this close the tournament lobby then reopen from your home page...If you are having trouble with the home page loading, delete your temp. files and cookies then reboot or restart your computer...I do this each morning before i start to play there and it cures most of these problems.