This is a discussion on Ignition Casino account hacked and bankroll is gone :( within the online poker forums, in the Poker Rooms section; Hey guys/gals,
Itís my first post here and wanted to let you guys know what happened to me on Ignition Casino. On 11/17 at 7:40am
Ignition Casino account hacked and bankroll is gone :(
Itís my first post here and wanted to let you guys know what happened to me on Ignition Casino. On 11/17 at 7:40am my account was hacked and in the span of 10 minutes my entire $1430 poker bankroll was lost by someone playing Blackjack and Cyberpunk City (slots game). I contacted Ignition Casino customer support and notified them of the fraud expecting that they would put the money back into my account but they refuse to do so. The entire time (3 years) Iíve been on Ignition the ONLY game I have ever played is NL Holdem cash games. I have never played any of their casino games because I donít gamble. At first they told me that they wouldnít refund the money because there was ďno fraud detectedĒ meaning that they believe that I lost the money. I pushed further and got in touch with a supervisor and pleaded my case and he agreed that the activity was indeed fraudulent but also refused to refund my bankroll because he said an email was sent to me a year and a half ago asking me to change my email address with them and I didnít do it therefore the fraud is my responsibility. I never got that email.
Just wanted to warn you guys to take steps to protect yourself against hackers and Ignition Casino. They directly profited from the fraud on my account as the money was lost to their casino. Iíll be filing a complaint with the Kahnawake Gaming Commission which is who oversees Ignition.
Has anyone else dealt with this? I welcome any tips or tricks you guys may know to get my money back but Iím afraid itís just gone
What an awful thing to have happen. Good to hear that you are disputing it with their governing body and I truly hope that you prevail.
"I knew a man that I did not care for, And then one day this man gave me a call, We sat and talked about things on our mind, And now this man he is a friend of mine" - Friend and Lover, Reach Out In The Darkness
On 11/17 at 7:40am my account was hacked and in the span of 10 minutes my entire $1430 poker bankroll was lost by someone playing Blackjack and Cyberpunk City (slots game).
SUX, but that doesn't surprise me. I used to play Ignition two years ago, but I cashed out and left that site when their client software went to hell. It used to be a good looking site, complete with fun animations. That went away, replaced with a lay-out that looked like an old video game. I didn't care about that, until the damn client quit working. At first, I had to reinstall every time there was an update. At others, I had to log on several times as it insisted I had no funds in my account even though I could see I did. Then, finally, it just stopped working completely, nothing more than a black screen. That's when I had enough of that. Haven't been back since.