How to claim the bounty on ACR Special Freeroll!

[wengz2002]

How to claim the bounty? From the tournament info, it says please write down the Hand ID in which the knockout was done. But didn't mention where to send it.

 

[I Live Poker]

Hello, in the tournament lobby at the top right, the information about... so you wait until you scroll to a twich link, I think it's there on the channel. if not, just take the print with the id of the hand and explain to support.

 

[wengz2002]

Oh, you need to contact live chat support?

Yes, in the lobby I can find the tournament info.
"The bounty credits will be done manually 24 - 48 hrs, please write down the hand ID in which the knockout was done.

I'm just a bit confused because they were not specific where to send the hand ID info.
They should have provided contact email or mention to contact support.

Tks for the feedback!

 

[G0930]

Oh, you need to contact live chat support?

Yes, in the lobby I can find the tournament info.
"The bounty credits will be done manually 24 - 48 hrs, please write down the hand ID in which the knockout was done.

I'm just a bit confused because they were not specific where to send the hand ID info.
They should have provided contact email or mention to contact support.

Tks for the feedback!

There is no livechat support on Acr.
Just send it to their support address, that's how I got my bounty

 

[veltins]

this is something new i came to knw . i will also try claiming it

 

[G0930]

this is something new i came to knw . i will also try claiming it

Yes they won't give it to you unless you contact them apparently. I also thought it's done automatically .
You can expect some bs first like the bounties are already paid out or smth... That's why it's very important to have the hand ID .

 

[Delenia]

Yes, just send it to support. I got mine in 2 days, with not problems. I have heard of people having trouble getting it, but in the end, they did get it.
Congratulations on your bounty win!

 

[wengz2002]

I

Yes, just send it to support. I got mine in 2 days, with not problems. I have heard of people having trouble getting it, but in the end, they did get it.
Congratulations on your bounty win!

I didn't receive the bounty 4 days already!

ACR response after I follow-up! "The results are being reviewed by the Department in charge. If it applies, the bounty should be paid soon."

Now I started to think that I didn't the get the host on time...
My mistake was I didn't check immediately whether I KO him within the first 5 rebuys! Lesson Learn!

 

[G0930]

I

I didn't receive the bounty 4 days already!

ACR response after I follow-up! "The results are being reviewed by the Department in charge. If it applies, the bounty should be paid soon."

Now I started to think that I didn't the get the host on time...
My mistake was I didn't check immediately whether I KO him within the first 5 rebuys! Lesson Learn!

They send me the same and it did work in the end. Think you will recieve it soon

 

[wengz2002]

They send me the same and it did work in the end. Think you will recieve it soon

Hopefully! How many hours or days you receive it from the tournament end?

 

[Chica_bonita]

Hopefully! How many hours or days you receive it from the tournament end?

Hello.
As you have already been answered, the accrual comes within 48 hours.
Whether to write to the support service is a controversial issue: someone wrote, and someone was credited with the winnings automatically (they did not send a request).
In any case, you need to take a screenshot or record a number of the distribution in which you have knocked the streamer. It's worth sending a request, just in case.

 

[G0930]

Hopefully! How many hours or days you receive it from the tournament end?

It was 4 I think. But I waited 24hrs before I wrote .
Didn't know it needs to be claimed cause it said it's rewarded within 48hours.