Q
quads
Rock Star
Silver Level
Pokerstars Issues Statement Regarding eCheck Problems
Pokerstars issued a statement today that dealt with the issue of delayed eCheck cashouts. Many Pokerstars and Full Tilt Poker customers have been waiting weeks for their eCheck cashouts to arrive, but nothing has shown up as of yet. Customer service reps from both sites have been claiming that the cashouts would be showing up on any number of different dates, but still no money had appeared.
Pokerstars said that they will be issuing no-strings attached bonuses to those who were affected by the delays. Pokerstars said earlier today that they would be issuing bonuses of 20% of the delayed cashout amount for people that requested eCheck withdrawals from April 15th to May 10th and didn't receive their funds. These bonuses will not have to be "earned" - they will be deposited straight into player accounts, and could be cashed out immediately.
These bonuses will be paid out even if eCheck withdrawals magically start showing up in bank accounts early this week. Pokerstars said that bonuses will be applied to players' accounts by "end of day, Monday, May 12". Again, you will receive these bonuses regardless of whether or not you receive your money on Monday or Tuesday.
Pokerstars further went on to say that they have been told by their eCheck processors that cashouts will start "hitting players' bank accounts on Monday, May 12th or at the very latest on Tuesday, May 13".
They go on to say that if cashouts DON'T start hitting accounts on Tuesday, then they will cancel all delayed eCheck cashouts and credit player accounts for the cashout amounts. Players will then be able to withdraw via other means, such as paper checks.
Pokerstars have been put between a rock and a hard place in the past month. They were likely just telling their customers what their eCheck processors were telling them - the cashouts will be processed soon, etc etc. They were obviously aware of the growing discontent in the community, and acted appropriately.
It will be interesting to see whether or not Full Tilt Poker follows suit. How can they not at this point without looking bad? As we said yesterday, a normal run-of-the-mill bonus isn't enough - players need to be compensated with cash for their troubles.
It's moves like this that tell you why Pokerstars continues to add market share and leave the rest of the competition far behind. This was an expensive move for Pokerstars to take, but they absolutely did the right thing. In the end, they are responsible for customers getting their payouts on time. Now, will Full Tilt do the same?
Pokerstars said that they will be issuing no-strings attached bonuses to those who were affected by the delays. Pokerstars said earlier today that they would be issuing bonuses of 20% of the delayed cashout amount for people that requested eCheck withdrawals from April 15th to May 10th and didn't receive their funds. These bonuses will not have to be "earned" - they will be deposited straight into player accounts, and could be cashed out immediately.
These bonuses will be paid out even if eCheck withdrawals magically start showing up in bank accounts early this week. Pokerstars said that bonuses will be applied to players' accounts by "end of day, Monday, May 12". Again, you will receive these bonuses regardless of whether or not you receive your money on Monday or Tuesday.
Pokerstars further went on to say that they have been told by their eCheck processors that cashouts will start "hitting players' bank accounts on Monday, May 12th or at the very latest on Tuesday, May 13".
They go on to say that if cashouts DON'T start hitting accounts on Tuesday, then they will cancel all delayed eCheck cashouts and credit player accounts for the cashout amounts. Players will then be able to withdraw via other means, such as paper checks.
Pokerstars have been put between a rock and a hard place in the past month. They were likely just telling their customers what their eCheck processors were telling them - the cashouts will be processed soon, etc etc. They were obviously aware of the growing discontent in the community, and acted appropriately.
It will be interesting to see whether or not Full Tilt Poker follows suit. How can they not at this point without looking bad? As we said yesterday, a normal run-of-the-mill bonus isn't enough - players need to be compensated with cash for their troubles.
It's moves like this that tell you why Pokerstars continues to add market share and leave the rest of the competition far behind. This was an expensive move for Pokerstars to take, but they absolutely did the right thing. In the end, they are responsible for customers getting their payouts on time. Now, will Full Tilt do the same?
reglardave
Legend
Silver Level
It seems that all the cashout problems at both sites are with e-check withdrawals. When FT or Stars tell you it's technical issues beyond their control, you can believe it. E-check transactions go through 3rd party providers, who must be having issues. Let's just hope this doesn't foretell doom for the eCheck industry, which has been a real shot in the arm for US depositers.
S
spatterson
Rising Star
Bronze Level
Full Tilt are not paying customers
I am at my wits end. Full Tilt fill you with false promises, and then don't deliver. I have been waiting for more $1200 since last month. They keep extending when they are going to pay. At this time they have lost all credibility and are becoming a rogue organization. Please see below...
message to full tilt poker ----what's going on?
We are writing to further clarify and apologize for the significant delay which has affected your recent bank transfer withdrawal:
Date: 27-Apr-08
Amount: $1200.00
These delays, while outside of our control, are also outside acceptable norms.
We have been working to expedite these delayed transactions using every means at our disposal, including constant communication with our third-party payment processing services.
We are now satisfied that all delayed transfers will be fully processed and all delayed funds deposited in your account within the next 7 days and by Friday May 23rd at the absolute latest.
Once again, we apologize sincerely for any inconvenience caused.
Full Tilt Poker
I am at my wits end. Full Tilt fill you with false promises, and then don't deliver. I have been waiting for more $1200 since last month. They keep extending when they are going to pay. At this time they have lost all credibility and are becoming a rogue organization. Please see below...
message to full tilt poker ----what's going on?
We are writing to further clarify and apologize for the significant delay which has affected your recent bank transfer withdrawal:
Date: 27-Apr-08
Amount: $1200.00
These delays, while outside of our control, are also outside acceptable norms.
We have been working to expedite these delayed transactions using every means at our disposal, including constant communication with our third-party payment processing services.
We are now satisfied that all delayed transfers will be fully processed and all delayed funds deposited in your account within the next 7 days and by Friday May 23rd at the absolute latest.
Once again, we apologize sincerely for any inconvenience caused.
Full Tilt Poker
RickH2005
Legend
Silver Level
Problems w/Full Tilt
Ever since I started playing at Full Tilt I've had nothing BUT problems! Not only w/ cash-outs BUT w/everything from getting disconnected (by them) to loosing money (cash games) because of it! To being able to keep them on line! Plus, the last time I TRIED to play there, the entire site became totally un-readable! Couldn't even see the players, amounts, etc! AND the last time I deposited money into my account I treid to play in MTTs, and ring games, only to be told "You are not allowed to play in tournements, or ring games! They HAD my $50.00, BUT wouldn't let me play AT ALL!! NO EXPLANATION! I immediatly protested the withdrawal from my bank account and DELETED FT from my computor!!! F---'em!
Ever since I started playing at Full Tilt I've had nothing BUT problems! Not only w/ cash-outs BUT w/everything from getting disconnected (by them) to loosing money (cash games) because of it! To being able to keep them on line! Plus, the last time I TRIED to play there, the entire site became totally un-readable! Couldn't even see the players, amounts, etc! AND the last time I deposited money into my account I treid to play in MTTs, and ring games, only to be told "You are not allowed to play in tournements, or ring games! They HAD my $50.00, BUT wouldn't let me play AT ALL!! NO EXPLANATION! I immediatly protested the withdrawal from my bank account and DELETED FT from my computor!!! F---'em!
C
cooterl
Rising Star
Silver Level
my friend as always checks take time to clear. unless they are delivering you cash money, have no need to fret. obviously u may be the person that counts on that check as income , so it matters more, which is understandable, but checks are real and legit. just dont say u play poker for a living and count on small money checks like u are living.
reglardave
Legend
Silver Level
In other words, if you'd asked for a paper check, there's an excellent chance you'd have your money right now. I've cashed out of FTP at least a dozen times with nary a problem.
FTP is not now, nor have they ever been a "rogue organization". You don't get where they are in the industry without credibility aplenty. All you people keep missing the message, and insist on bashing the messenger. Full Tilt does not process their own rCheck cash transfers, and it is their 3rd party providers that are gumming up the machinery. All FT is doing is passing on what they're being told, and taking the heat.
theskillzdatklls
Rock Star
Silver Level
I had a similar problem, I cashed out $400, and pokerstars said "Sorry but we have switched cheque companies and have refunded the money to your account. If you would like to cash out again just do as per usual"
- B.S. - Why would they not just do it themselves. That statement doesn't even make sense. I just kept going until it came.
- B.S. - Why would they not just do it themselves. That statement doesn't even make sense. I just kept going until it came.
reglardave
Legend
Silver Level
BECAUSE: If your check said Pokerstars,LLC, or similar such on it, in all probability, your bank wouldn't cash it! Especially true for USA residents.
CAPT. ZIGZAG
Legend
Silver Level