F
flossy007700
Rising Star
Bronze Level
ENTIRE BALANCE DISSAPEARED from ARC TODAY INFRONT OF MY EYES
I want to first say I love ACR, I deposit twice a week sometimes a lot more often and play EVERYDAY. I have never had an issue until now, to say 24/7 support I guess should be removed from the site. It’s been over 10 hours and not even an automated response, disappointed to say the least. Here is the major problem that happened. I Deposited $60 USD in Bitcoin, the balance was in my account after transaction was confirmed on Blockchain. I saw the balance in my ACR under "My account" tab. I opened the casino game touchdown frenzy and deposited the entire balance, when the small "deposit/withdraw" window disappeared my balance on the game was zero. I closed the tab and went back to the ARC app my balance was now zero. My whole deposit disappeared to ZERO WHERE IS IT! No way to the 24/7 contact customer service to tell them about the issue. I’m sure they will resolve but WTF!