SPCotter
Rock Star
Silver Level
I've had constant connection problems since I signed up, and contacted support as I know I have a solid internet connection, I can't believe that for one they do not support windows vista, and that it isn't more widely stated on their site, it's only once I've been folded out of big hands where I was very likely to win, that I was riled enough to email them in the end, this is the transcript from support
"Date: Thu, 2 Jul 2009 16:59:34
Dear SPCotter,
Thank you for contacting our Customer Support Service and allowing us to be of assistance.
Please note that unfortunately this is a issue with Windows Vista. Since we do not officially support Windows Vista we can not assist you further in this case. We suggest that you check your setting in your computer but we can not guarantee anything since it is Vista.
Best Regards,
Customer Support Service
Devilfish
7/2/2009 6:47:42 PM
Hi, this is the result of the trace
Tracing route to www.devilfish.com [217.168.174.219]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.0.1
2 16 ms 11 ms 10 ms 10.216.196.1
3 9 ms 9 ms 10 ms oxfd-cam-1b-ge85.network.virginmedia.net [213.10
6.246.193]
4 12 ms 9 ms 9 ms oxfd-t3core-1b-ge-011-0.network.virginmedia.net
[195.182.178.61]
5 15 ms 14 ms 14 ms bre-bb-b-xe-703-0.network.virginmedia.net [212.4
3.162.98]
6 26 ms 13 ms 14 ms bre-bb-a-ae0-0.network.virginmedia.net [213.105.
174.225]
7 17 ms 15 ms 14 ms so-7-0-0-dcr1.lnd.cw.net [195.2.9.149]
8 13 ms 15 ms 13 ms xe-0-3-0.xcr1.lnd.cw.net [195.2.25.1]
9 43 ms 43 ms 19 ms xe-11-0-0.xcr1.lsw.cw.net [195.2.25.29]
10 30 ms 22 ms 28 ms xe-4-0-0-xcr1.prp.cw.net [195.2.10.137]
11 41 ms 42 ms 32 ms xe-0-1-0.xcr1.par.cw.net [195.2.9.189]
12 35 ms 30 ms 29 ms ge-2-0-0-dcr2.nyk.cw.net [195.2.9.218]
13 35 ms 48 ms 66 ms as0-dcr1.fra.cw.net [195.2.10.157]
14 48 ms 48 ms 44 ms so-1-0-0-0-ycr2.mlu.cw.net [208.175.232.86]
15 78 ms 76 ms 50 ms ge-3-3-0-ycr1.mlu.cw.net [208.175.148.129]
16 75 ms 75 ms 83 ms vodfone-malta-gw.mlu.cw.net [208.175.148.26]
17 91 ms 75 ms 80 ms 80.85.99.125
18 * 174 ms * 80.85.99.125
19 * 80.85.99.125 reports: Destination net unreachable.
Trace complete.
Does this help?
Dear SPCotter,
Thank you for contacting our Customer Support Service and we apologise for any delay in responding to your enquiry.
[FONT='Times New Roman','serif']In order to help us establish the exact problem we would like you to run a trace from you computer, and then email the results to us.
We have enclosed instructions for this should you be unfamiliar with this process.
Go to the “start” button and select the “run” option
Type “cmd” and press ok
Black box appears, type: tracert (one space) and then the address of our poker site.
When the trace is complete click the small black icon in the extreme left corner, drop down bar appears.
Select edit > mark, now highlight the text.
Click small black icon again.
Select edit > copy and paste on to the email. [/FONT]
If you should require further assistance, please contact us again as we are at your service 24 hours a day, 7 days a week.
Best Regards,
Customer Support Service
Devilfish "
The first e-mail I sent, contained my computer specs, including running vista, my anti-virus software etc. Stating that my connection is A+, I run full tilt, partypoker, and racing game GTR2 with no problems, 10k hands and a merry round from support later, it seems the software doesn't support Vista at all?? Support haven't even advised me to use the browser software, which I will I suppose, but I hardly imagine that's as smooth as the day is bright, multitabling will be 'fun' I'm sure
"Date: Thu, 2 Jul 2009 16:59:34
Dear SPCotter,
Thank you for contacting our Customer Support Service and allowing us to be of assistance.
Please note that unfortunately this is a issue with Windows Vista. Since we do not officially support Windows Vista we can not assist you further in this case. We suggest that you check your setting in your computer but we can not guarantee anything since it is Vista.
Best Regards,
Customer Support Service
Devilfish
7/2/2009 6:47:42 PM
Hi, this is the result of the trace
Tracing route to www.devilfish.com [217.168.174.219]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.0.1
2 16 ms 11 ms 10 ms 10.216.196.1
3 9 ms 9 ms 10 ms oxfd-cam-1b-ge85.network.virginmedia.net [213.10
6.246.193]
4 12 ms 9 ms 9 ms oxfd-t3core-1b-ge-011-0.network.virginmedia.net
[195.182.178.61]
5 15 ms 14 ms 14 ms bre-bb-b-xe-703-0.network.virginmedia.net [212.4
3.162.98]
6 26 ms 13 ms 14 ms bre-bb-a-ae0-0.network.virginmedia.net [213.105.
174.225]
7 17 ms 15 ms 14 ms so-7-0-0-dcr1.lnd.cw.net [195.2.9.149]
8 13 ms 15 ms 13 ms xe-0-3-0.xcr1.lnd.cw.net [195.2.25.1]
9 43 ms 43 ms 19 ms xe-11-0-0.xcr1.lsw.cw.net [195.2.25.29]
10 30 ms 22 ms 28 ms xe-4-0-0-xcr1.prp.cw.net [195.2.10.137]
11 41 ms 42 ms 32 ms xe-0-1-0.xcr1.par.cw.net [195.2.9.189]
12 35 ms 30 ms 29 ms ge-2-0-0-dcr2.nyk.cw.net [195.2.9.218]
13 35 ms 48 ms 66 ms as0-dcr1.fra.cw.net [195.2.10.157]
14 48 ms 48 ms 44 ms so-1-0-0-0-ycr2.mlu.cw.net [208.175.232.86]
15 78 ms 76 ms 50 ms ge-3-3-0-ycr1.mlu.cw.net [208.175.148.129]
16 75 ms 75 ms 83 ms vodfone-malta-gw.mlu.cw.net [208.175.148.26]
17 91 ms 75 ms 80 ms 80.85.99.125
18 * 174 ms * 80.85.99.125
19 * 80.85.99.125 reports: Destination net unreachable.
Trace complete.
Does this help?
Dear SPCotter,
Thank you for contacting our Customer Support Service and we apologise for any delay in responding to your enquiry.
[FONT='Times New Roman','serif']In order to help us establish the exact problem we would like you to run a trace from you computer, and then email the results to us.
We have enclosed instructions for this should you be unfamiliar with this process.
Go to the “start” button and select the “run” option
Type “cmd” and press ok
Black box appears, type: tracert (one space) and then the address of our poker site.
When the trace is complete click the small black icon in the extreme left corner, drop down bar appears.
Select edit > mark, now highlight the text.
Click small black icon again.
Select edit > copy and paste on to the email. [/FONT]
If you should require further assistance, please contact us again as we are at your service 24 hours a day, 7 days a week.
Best Regards,
Customer Support Service
Devilfish "
The first e-mail I sent, contained my computer specs, including running vista, my anti-virus software etc. Stating that my connection is A+, I run full tilt, partypoker, and racing game GTR2 with no problems, 10k hands and a merry round from support later, it seems the software doesn't support Vista at all?? Support haven't even advised me to use the browser software, which I will I suppose, but I hardly imagine that's as smooth as the day is bright, multitabling will be 'fun' I'm sure