This is a discussion on Delay in technical support within the online poker forums, in the Poker Rooms section; It has happened to more than one player that there are problems in a poker room and technical support is required. Do you consider that
nowadays you can wait forever, depending the site. pokerstars is now the worst but before they were very good. 888 is also very slow. from small rooms i usually get responses fast. all in all you can fairly say that customer service got worse overall significantly over the last years.
Be patient if have issues normally poker sites they will get back to you eventually different issues take different amounts of time.
Have waited up to 3 weeks in the past for responses from the busier sites especially during the lock downs earlier in the year when millions of players where online each day in the busy rooms.