S
Sidesteal
Rising Star
Bronze Level
I like to play on Bovada so I told my girlfriend to join and play with them. So she joined and tried to make a deposit. The deposit got declined so she called in for help. These people are so rude. First they kept asking her questions that didn't seem like questions a legit organization would ask. Then she got disconnected after about 30 min. She tried to sign on and her account was locked. She called again and they said to email them a picture of her photo ID. So we did. They said they didn't receive it. Sent it 2 more times before they said they received it. Then these jerks said no that's not good enough for us send us another picture. This time hold your photo ID next to your face and take a picture and send it to us. When She told me this I was getting pretty pissed off. I said screw them, but she wanted to play so she did it. Then after calling they say, "Your not holding your ID, you just got a picture of the girl on the ID and Photoshopped the ID in her hand." Guys you wouldn't believe how pissed off we both were. This seemed like a bad joke or something. They wanted another picture wearing something else, with alot of lighting, and hold it under her chin. That's when we decided F*** it. If it's this hard to deposit money how hard will it be to withdraw. They would probably want her fingerprints and a stool sample. Needless to say she doesn't play at Bovada and I refuse to give them any more money after that mess. I just wanted to tell someone about these assholes and see if anyone else has had a similar experience.......I highly doubt it, but if so let me know.