I just made my 1st deposit on BOL. I used Western Union. Since I live in South Georgia and hurricane Hermine was heading for us, it was low on my priority list and I took three days to make the deposit and request the bonus and refundable WU fee (when over $300.00). During this time, I spoke with five different customer service reps. Every one of them was patient, helpful and very professional. I haven't played much (hurricane clean up and internet outages) but the games seem soft and I like the software. I've been playing late at night so I won't comment on the traffic but I haven't had any problems finding a game. They don't have as many bells and whistles as some of the other sites I've played on but they have enough for me.