Pokerstars refuses withdrawal. Can someone explain this to me please?

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Davy Rocket

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May 12, 2023
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About 2 weeks ago, for old times sakes, I put 200 USD in my account and started playing NL25 and NL50. My last deposit before this one was about 4 years ago.

I went from 200 USD to 300, back down to 200, then up to 340 again and back down to 250. In total I played about 1900 hands.

I wasn't really feeling it anymore so I decided to cash out with 50USD profit but pokerstars refused this because:

"To maintain the high level of integrity associated with our products, and as an automated control to remain compliant, players are unable to withdraw funds from deposits, without first wagering these at least once (x1). Any return (including winnings) from the bet or buy-in will be automatically cleared for withdrawal."

What are they talking about? I've been playing for way more than my buy-in. What my bankroll went up and down is more than my buy-in. I don't understand this... They say they want to prevent money laundering but I can't even cash out a few hundred buck after playing 1900 hands? What do they think I'm up to?? A guy who once in 4 years deposits a peanut 200 bucks immediately gets put on the suspect list?

Can someone clarify this rule? Am I missing something?

Thanks!

Edit: I didn't get any deposit bonus or anything like that.
 
Last edited:
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fundiver199

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With tournaments the definition of "wagering once" is pretty easy, since it would mean buying into tournaments (of any kind including SnGs) for at least 200$ in your case. With cash games its more complicated, because you have not really wagered money by sitting at a table with say 25$, playing a few small pots and then leaving again. You have a point, that with your swings, you must have been involved in pots for more than 200$. But maybe they calculate it from the amount of rake paid. If you want to know, how much exactly, you need to play, before you can withdraw, you will have to contact support.
 
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Davy Rocket

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Bronze Level
Joined
May 12, 2023
Total posts
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I'll contact them. I've only played cash games. My gross won and gross loss total to over 1000$ if I add them up. That's an accurate number, I got a pokertracker license when I started playing again. I really don't understand it...
 
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