Pokerstars Cashout Problems

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TPLewis1

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Apr 21, 2008
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I've been playing at pokerstars for nearly a year now and it was by far my favorite site. I deposited $700.00 into my account on April 16th and won about $300.00. I now have $1001.00 in my account and when I tried to do a cashout by check, which I have done successfully before, i was told by the security department that I am unable to cashout, transfer, or play on the site anymore. They say that this is because they have an outstanding issue with a friend of mine who transferred funds to me in the past. They're telling me that I can't use or get my money until that individual resolves whatever issue they are having. I don't even know what's going on because I no longer associate with the individual. Anyone have any ideas on what I can do?
 
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pokergod15

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Apr 19, 2008
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hmmm thats a tuff situation. ive had the same issue arise and they told me to state my relationship with that individual becauase at the time they put a hold on my account. i told them who the guy was and my relationship with him and they were fine. does ur intial 700 have anything to do with your friend? did he transfer the funds to you? a lot of people will deposit via echeck and transfer the funds out before the check clears. i think i played with you today at one of the omaha tables.

colluding would be a way, but you have to do it with someone you trust, and you have to do it very carefuly
 
jroyfus

jroyfus

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hmmmmm thats fishy either way, what they are doing is wrong unless u actually had something to do with this person good luck and keep us updated
 
Joe Slick

Joe Slick

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If you haven't done so yet, pick up the phone and speak to a human about this. See if you can find out what the problem is.

As a last resort, ask them what you need to do to make this problem go away. If it's an insufficient funds situation, as was suggested earlier, you may be on the hook for that amount. They have to give you a way to get your cash back, even if it means that you cash out your account and never come back.

It's interesting that this problem came up when you were trying to cash out and not when you were winning the $300.

You may have stepped on one of those land mines that wouldn't be there with a US regulated poker room.
 
SavagePenguin

SavagePenguin

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They're just covering their own butts. I don't know how much the guy gave you, but evidently his funds are locked, so the $ he gave you is lock and has tainted your bankroll. Maybe he made a deposit with a check that bounced? Maybe he's suspected of cheating? Either way the money he transferred to you wouldn't be his, so they won't let you cash out with it until the issue has been resolved.

The reason your entire bankroll is frozen is because, if it's just $50 or whatever that he transferred, letting you cash out "all but $50" will just result in you using the remaining $50 on the tables, potentially losing it to people who they can't get it back from.

Sucky situation, dude. I guess there's a chance that PS will even take back the funds that he transferred to you. But at least in that case youll be able to cash out.
 
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TPLewis1

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Apr 21, 2008
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Cashout Problems

It's hard to get in touch with those guys as they have no phone support. However, one of the security members gave me a call today and was very loud and rude. He told me that I couldn't withdraw from my account until I repaid a debt of $1500 that I didn't even create simply because the user who had created the debt had used my computer in the past. This phone call lasted about 45 minutes and I explained how I had deposited using moneygram on April 16th and that I don't even associate with the owner of the bad account, although I know who the person is. He told me I should sue her and take her to court, then, after I collect from her, pay her past debt to pokerstars and then I'll be able to withdraw my money. At this point I was pissed. :mad: I then decided to play at the tables and at one point I was up to about $3400.00 but that didn't last long. Let's just say, I won't have to worry about cashing out anymore. :( I think I'll just play at another site from now own and I can assure you that it won't be Absolute Poker or Ultimate Bet (They have way too many cashout problems). I may try playing at bodog Poker. I played there last month and although they don't have a lot of traffic, 80% of their players are total fish. I won a few thousand dollars playing 2/4 pot limit omaha in about an hour.
 
odinscott

odinscott

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Apr 4, 2008
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I almost always hear glowing reports for PS, so if you really didnt do anything wrong, send an email explaining what happened, and I am sure that they will reply promptly and with good news. If the money that you have been playing with was stolen (by your friend then transferred to you) or off of a bad credit card, etc. you will have problems whether you did it or he did it. That should be a plus in my book for PS. I mean if you really did nothing wrong (and the other guy didnt steal/collude/etc to get the money he sent you), you should have no problem clearing this up.

Edit: you posted that ^^^ at the same time that I posted mine. Sorry to hear that though, can you tell us how she came to owe PS $1500? I mean she must of used a bad credit card or a bad check, I would think? Then if she did it from your computer... well I can see why they think that it was you, especially if her account transferred the bad money to your account.
 
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pokergod15

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actually

ap and ultimate bet, from my experience are the best sites for cashouts. bodog is TERRIBLE for cashouts
 
J

jimsoca

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Apr 24, 2011
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Poker Stars cash out

I have cashed out in the past as much as $2500.00 at a time. Now that US players can no longer play I tried to cash out a Balance of $1200.00 and have not recieved it. I sent them an e-mail and recieved an e-mail back that they are trying to set up a way to refund US players. Soulds like cash flow problems to me.
 
C

Chad

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Sep 28, 2015
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Cashing problem with the verification process

Just out of curiosity has anyone run into a problem with given pokerstars very personal documents to receive your cash out? I have given them lots of proof including my drivers license uncensored and different bank statements with personal info like how mush a credit is worth scratched out and even sent them my passport with my passport numbers scratched off. I feel they really don't need that info. And I feel I'm getting almost automated like emails back. Has someone ever run into this problem to get their first cheque. It's getting ridiculous! My name is on the damn cheque how can that be scammed lol....
 
Zorba

Zorba

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AU
Just out of curiosity has anyone run into a problem with given pokerstars very personal documents to receive your cash out? I have given them lots of proof including my drivers license uncensored and different bank statements with personal info like how mush a credit is worth scratched out and even sent them my passport with my passport numbers scratched off. I feel they really don't need that info. And I feel I'm getting almost automated like emails back. Has someone ever run into this problem to get their first cheque. It's getting ridiculous! My name is on the damn cheque how can that be scammed lol....

They need info like a passport No to verify if it is a legit passport, and yes a cheque with your name on it can be scammed, it's called cheque washing.


Be patient those delays are to prevent YOU being scammed, I would hate a poker site if they didn't protect my account with these measures.


https://en.wikipedia.org/wiki/Check_washing


And BTW this is a 7 year old thread, if really needed start a new thread.



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